14
49-60769
Troubleshooting Tips...
Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service. If
needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737.
In Canada visit GEAppliances.ca or call 800.561.3344.
Problem
Possible Causes
What to Do
Refrigerator does not operate
Refrigerator in defrost cycle.
Wait about 30 minutes for defrost cycle
to end.
Either or both controls set to OFF
Set the controls to a lower temperature
setting.
Refrigerator is unplugged.
Push the plug completely into the outlet.
The fuse is blown/circuit breaker is
tripped.
Replace fuse or reset the breaker.
Motor operates for long periods
or cycles on and off frequently.
(Modern refrigerators with more
storage space and a larger freezer
require more operating time. They
start and stop often to maintain even
temperatures.)
Normal when refrigerator is first
plugged in.
Wait 24 hours for the refrigerator to
completely cool down.
Often occurs when large amounts of
food are placed in refrigerator.
This is normal.
Door left open.
Check to see if package is holding door
open.
Hot weather or frequent door
openings.
This is normal.
Temperature controls set at the
coldest setting.
See Temperature Control section.
Refrigerator or freezer compartment
too warm
Temperature control not set cold
enough.
See Temperature Control section.
Warm weather or frequent door
openings.
Set the temperature control one step
colder. See Temperature Control
section.
Door left open.
Check to see if package is holding door
open.
Frost or ice crystals on frozen food
(frost within package is normal)
Door left open.
Check to see if package is holding door
open.
Too frequent or too long door
openings.
This is normal.
Divider between refrigerator and
freezer compartments feels warm.
Automatic energy saver system
circulates warm liquid around
the front edge of the freezer
compartment.
This helps prevent condensation on the
outside.
Automatic ice maker does not work
(if installed).
Ice maker power switch is in the
OFF position.
Set the power switch to ON position.
Water supply turned off or not
connected.
See Installing the water line section of
the ice maker installation instructions.
Freezer compartment too warm.
Wait 24 hours for the refrigerator to
completely cool down.
Piled up cubes in the storage bin
cause the ice maker to shut off.
Level cubes by hand.
Ice cubes stuck in ice maker.
Turn off the ice maker, remove cubes,
and turn the ice maker back on.
Ice cubes have bad odor/taste
Ice storage bin needs cleaning.
Empty and was bin. Discard old ice.
Food transmitting odor/taste to ice
Wrap foods well.
Interior of refrigerator needs
cleaning.
See Care and Cleaning section.
Slow ice cube freezing
Door left open.
Check to see if package is holding door
open.
TROUBLESHOOTING TIPS
