Operating Instructions
Safety Instructions
Consumer Support
Troubleshooting T
ips
10
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit
GEAppliances.com
. You may not need to call for service.
AUTOTEMP
Possible Causes
What To Do
AutoTemp cold wash
The washer is in a cold rinse cycle
•
This is normal. The
AutoTemp
feature is designed not
temperature is incorrect
to activate during a cold rinse cycle so that the coldest
water available is used.
(Review AutoTemp
All the water in the water heater
•
Wait until the water in the water heater is heated to the
in the About washer
has been used
correct temperature.
features section)
WATER
Possible Causes
What To Do
Too many suds
Type of detergent
•
Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water
•
Try less detergent.
Too much detergent
•
Measure your detergent carefully. Use less soap if you
have soft water, a smaller load, or a lightly soiled load.
Water leaks
Fill hoses or drain hose is
•
Make sure hose connections are tight at faucets and
improperly connected
rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
Household drain may
•
Check household plumbing. You may need to call a
be clogged
plumber.
Constant water pressure
•
Tighten hoses at the faucets and turn the water off after
to the fill hoses at the
each use.
water source
•
Check condition of the fill hoses; they should be
replaced every 5 years.
Using too much detergent
•
Use less detergent. Use less soap if you have soft water, a
in washer
smaller load, or a lightly soiled load.
Water temperature
Control is not set properly
•
Check water temperature control and adjust.
is incorrect
Water supply is turned off
•
Turn both hot and cold faucets fully on and make sure
or improperly connected
hoses are connected to correct faucets.
Water valve screens are
•
Turn off the water source and remove the water
stopped up
connection hoses from the upper back of the washer.
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and turn the water back on.
House water heater is
•
Make sure house water heater is delivering water
not set properly
at 120°F–140°F(48°C–60°C).
Water pumped out
Lid lifted or cycle was put in
•
Reset cycle.
before cycle is
pause for over 24 hours
complete
Water won’t drain
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not sitting
improperly connected
on it.
•
Top of drain outlet should be less than 8 ft (2.5 m)
above floor.