GE
DRAFT
V
OLUSON
™ P8 / V
OLUSON
™ P6
DIRECTION 5723243, R
EVISION
6
DRAFT (M
AY
23, 2018)
B
ASIC
S
ERVICE
M
ANUAL
Chapter 7 - Diagnostics/Troubleshooting
7-17
Section 7-5
Remote Access to Service Platform
7-5-1
General
This offers GE technicians the possibility to view the entire customer´s desktop and operation system.
Using VCO (Virtual Console Observation) a service technician or the OnLine Center can access and
modify all PC settings and programs or run diagnostics on the customer´s ultrasound System .
Remote access to the Voluson™ P8 / Voluson™ P6 System requires permission and customer input
before a GE service technician or OLC can access the customer’s ultrasound System remotely.
“Disruptive Mode” can be selected by the customer directly on the Voluson™ P8 / Voluson™ P6 (see:
), or remotely by the service technician or OLC.
7-5-2
How the Customer enables/disables Disruptive Mode and VCO
1.) If not already in read mode,
FREEZE
the image.
2.) Move the cursor to the InSite ExC link (GE icon aht the right bottom of the display screen) and press
the
right trackball key
(= right-click).
3.) Select
Connect Clinical Lifeline
(see:
This activates “Disruptive Mode” and “VCO” for the application OLC to quickly assist the customer.
4.) If you select
Cancel
, “Disruptive Mode” and “VCO” is turned OFF
NOTE:
Visual information about the GE network status is shown in the status area on the bottom of the screen.
NOTE:
If the customer does not wish to have diagnostics running at the time of the request, select Cancel.A
message is sent back to the OLC or FE that permission to change Disruptive Status is denied.
NOTICE
!! NOTICE:
Remote access is
ONLY possible if the service platform is properly configured
(either by the user
or a GE technician at site).
Figure 7-17 Connect Clinical Lifeline
Gray
=
Idle State
Remote access is inactive.
Yellow
=
Access
pending
Remote Access connection is active, but Disruptive Mode and Virtual Console
Observation (VCO) is not yet enabled.
Red
=
Disrupted State
Remote Access is active. All processes [UL_VNC and UL_CSD] are active. In this
state the Voluson P-Series system should NOT be used clinically.
Gray + envelope
New Software Update Package is available for download and installation. Operation
see
Section 8-2-4 "Software Update Package - Download/Installation Procedure" on
