5.12 Service Platform
5.12.1 Introduction
InSite is the connectivity to the Voluson E-Series system that allows GE to deliver remote diagnostics
capability. InSite is your direct link with a GE Online Service Engineer or Applications Support Engineer, or a
Request for Service via the InSite link (
GE
icon) at the right bottom of the display screen.
The GE icon in the status bar change symbol and color depending on ongoing activity; see
5.12.2 Service Platform - Access and Security
The Service Platform has different access and security user levels. Each user is only granted access to the
tools that are authorized for their use.
There are different possibilities to access the Common Service Desktop and its available features:
•
: via Setup - Administration -
Service
page
•
: This offers GE technicians the possibility to view the entire customer's desktop and
operation system. Remote access to the Voluson E-Series system requires permission and customer
input to run diagnostics.
5.12.2.1 Local Access
1.
If not already in read mode, Freeze the image.
2.
Press the Utilities key on the control console.
3.
In the “Utilities” menu touch the
Setup
button to invoke the setup desktop on the screen.
4.
On the right side of the screen select
Administration
and then click the
Service
tab.
5.
Enter the password « she » and click the
Accept
button to display the Service Tools page (see
).
6.
Click the
CSD
button.
7.
As soon as the GEHC Service Home Page appears, select “Operator” from the pull-down menu, enter
the password <uls> and then click
Okay
.
Figure 5-24 Service Login
The Common Service Desktop (CSD) is started and the
Home
page - containing basic System Information -
appears. The navigation bar at the top of the screen allows to select different tools.
For more detailed information see
Section 7.6 "Common Service Desktop (CSD)" on page 7-14
Components and Functions (Theory)
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