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Contacting technical support 

TruVision NVR 40 User Manual 

31 

Contacting technical support 

For help installing, operating, maintaining, and troubleshooting this product, refer to 
this document and any other documentation provided. If you still have questions, 
contact us during business hours (Monday through Friday, excluding holidays). 

Note

: Be ready at the equipment before calling. 

Table 3: Technical support 

North America 

Latin America 

T:  888 GE Security (888.437.3287) Toll-free in the 

US, Puerto Rico, and Canada.   
503.885.5700 outside the toll-free area.  

F:  888.329.0332 (Tualatin tech support) 

561.998.6232 (Boca Raton tech support) 

E: 

[email protected] 
[email protected]

 

T: +1.305.593.4301 

F: +1.305.593.4300 

E: 

[email protected] 
[email protected]

 

 

 
 

Australia, New Zealand 

Europe, Middle East, and Africa 

E: 

[email protected]

 

 

T:  + 48 (58) 326 2240 

F:  + 48 (58) 326 2241 

E: 

[email protected]

 

W: At 

www.gesecurity.eu

, select 

Customer 

Support

.  

 

 
 

China, India, Singapore, Taiwan, Southeast Asia   

E: 

[email protected]

 

 

 

 

 

Online resources 

Here are some useful links on our website 

www.gesecurity.com

: 

Online library 

From the 

Customer Support 

menu, select the 

Resource Library 

link. After you register 

and log on, you may search for the documentation you need. For other (non-English) 
languages contact your local supplier. 

Training  

To view any available online training for GE Security products, select the 

Training 

link.(Online training is not available for all products.) 

Содержание TruVision NVR 40

Страница 1: ...GE Security P N 1069162 REV 1 0 13OCT09 TruVision NVR 40 User Manual ...

Страница 2: ...device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications You are cauti...

Страница 3: ...r 7 Interface module 9 Storage 9 Hardware installation 11 Packing contents 11 Installation procedure 11 Rack mounting the unit 12 Connecting the power supply 12 Connecting the TruVision NVR 40 13 Front panel connectors 13 Interface module connectors 13 Basic setup 14 Front panel LEDs 15 Starting and configuring the TruVision NVR 40 16 Turn on the unit 16 Installing on a network 16 Access the embed...

Страница 4: ...es 31 Technical specifications 33 Dimensions 33 Weight 33 AC power module 1 x 300W PSU 33 Standards and regulations 34 International standards 34 Potential for radio frequency interference 34 European regulations 34 ESD precautions 35 Safety compliance 35 EMC compliance 35 AC power cords 35 ...

Страница 5: ...for installing hardware and wiring are not the ones who configure the software and administer the network therefore this publication provides information specific to installing the hardware and performing a basic system configuration To use this publication you should be familiar with electronic circuitry and wiring practices and basic network configuration and preferably have experience as an ele...

Страница 6: ...wer Provide a suitable power source with electrical overload protection to meet the requirements laid down in the technical specification Equipment handling precautions Caution The RJ45 sockets are for Ethernet connection only and must not be connected to a telecommunications network Rack system safety precautions The following safety requirements must be considered when the unit is mounted in a r...

Страница 7: ...rns consideration should be given to the electrical power consumption rating shown on the nameplate The electrical distribution system must provide a reliable earth for each unit and the rack The rack when configured with the units must meet the safety requirements of UL 60950 1 and IEC 60950 1 Removing the battery on the motherboard This product contains one CR2032 type single use battery When re...

Страница 8: ...lowing site to get the latest version of the software http www gesecurity com portal site GESecurity menuitem 11620ebca5cc0a06574 efe10140041ca vgnextoid d0b56e992c81e110VgnVCM100000592d7003RCRD If you are using the VisioWave UltraView CCS or VSC software solution refer to the appropriate CCS or VSC user manuals Package content The TruVision NVR 40 package consists of the following One TruVision N...

Страница 9: ...M5 screwdriver Before you begin Inspect the package and contents for visible damage If any components are damaged or missing do not use the unit contact the supplier immediately If you need to return the unit you must ship it in the original box Refer to the Site Preparation and Safety Guidelines on page 5 for more information on safety measures necessary in order to perform any operation using th...

Страница 10: ...e 10 on page 15 for more LED details The unit has one handle on each side of the front panel to facilitate operations These handles need to be installed See section Installing handles on page 11 These two mounting handles on each side of the unit also make it possible to rack mount the chassis See section Rack mounting the unit on page 12 TruVision NVR 40 rear panel The rear panel of the TruVision...

Страница 11: ...characteristics Fail safe Receiver RS 422 RS 485 electrical compatibility Enhanced electrostatic discharge protection Selectable between half and full duplex operation Transistor I Os The 4 general purpose inputs are pulled up to high level and trigger when the circuit is closed to the ground active low Inputs allow high level up to 48V When an input is high its respective LED is OFF The LED is ON...

Страница 12: ...anual Figure 5 RAID 0 mapping Features Two or four serial ATA disks S M A R T disk drive monitoring for reliability System status indication through LED front panel and alarm software Note Disks are configured and presented as single storage array to the user ...

Страница 13: ...aution Make sure that the unit is turned off before proceeding Installing handles 1 Lift the unit safely out of the packing container As you unpack the unit check for signs of shipping damage damaged box scratches dents etc If the unit is damaged or fails to meet specifications notify the VisioWave support department or your local representative immediately Also notify the carrier Retain the shipp...

Страница 14: ...revent injury grasp the unit underneath the lower edge and lift with both hands To prevent injury keep your back straight and lift with your legs not your back Connecting the power supply 1 Connect the power cable to the power supply input which is situated on the front of the unit See Figure 9 on page 15 2 Connect the opposite end of the power cable to an appropriate power source The input power ...

Страница 15: ...gure 7 above The NVR 40 unit contains the following connectors One keyboard connector purple and one mouse connector green Four high speed USB 2 0 ports One VGA connector Two Ethernet ports 10 100 1000 Mbps One On Off button One power plug One interface module Interface module connectors The peripheral equipment can be connected either by using the front motherboard connector or the interface I O ...

Страница 16: ...Wave four alarm inputs two outputs and one RS 422 RS 485 are configurable Basic setup To start the TruVision NVR 40 unit and connect to the network follow this procedure 1 Attach the power cord to the unit See Figure 9 item 1 2 Attach the Ethernet cable to the Ethernet port See Figure 9 item 2 3 Press the power button on the front panel to turn on the unit See Figure 7 4 The topmost LED on the fro...

Страница 17: ...EDs Icon LED Description Power status This LED indicates when the unit is turned on Constant green indicates power on Storage status activity This LED monitors the status of the storage in the system VOS video operating system identification LED This LED indicates when the embedded software VisioWave Security Service has detected an abnormal condition or a failure In case of storage failure LED is...

Страница 18: ...dress either manually or via an automated network service DHCP Depending on your network select one of the following procedures Automatic configuration using DHCP see Network configuration on page 21 Manual configuration using fixed IP address see Network configuration on page 21 Note The TruVision NVR 40 has the default IP address 192 168 1 2 Mask 255 255 0 0 DHCP is disabled by default Monitorin...

Страница 19: ...ure 11 Embedded Web server homepage On the homepage menu four options are available these menu options are also available in other widows Home return to homepage Monitoring used for monitoring the health of the unit Administration used for logon network configuration and setting changing access rights Restart used for restarting the device for example for changes to take effect ...

Страница 20: ... the Monitoring option from the main menu to check Health Metrics System Configuration Video Ports Network Interfaces Health Metrics The health metric window see Figure 12 below contains information about CPU Temperature CPU Fan Speed Core Voltage 3 3 V 5 V 12 V System Date Time Uptime Figure 12 Health metric window ...

Страница 21: ...ion window see Figure 13 below contains information about Equipment name Serial number Software version Figure 13 System configuration monitoring window Video Ports The video ports window see Figure 14 on page 20 contains information about Slot number Port number Direction Label TCP Port Format Size FPS Bandwidth Status ...

Страница 22: ...VR 40 User Manual Figure 14 Video ports window Network interfaces The network interfaces window see Figure 15 on page 21 contains information about Connection Type IP Mask Cable Status Rx Tx Packets Rx Tx Errors MAC Address Default Gateway Ethernet Configuration ...

Страница 23: ...s admin and the default password is admin Four options in the administration menu are available Network configuration Manually set system date and time Change administrative password File firmware update Configuration download Network configuration To set the network configuration follow the procedure below 1 Connect to the NVR 40 unit using a Web server Use the default IP address 192 168 1 2 Mask...

Страница 24: ...y options for network configuration DHCP or Static IP To set DHCP select the DHCP Auto Configuration of IP Address box DHCP is NOT set as default To set static IP address fill in the available fields IP Address Network Mask Broadcast Address and Gateway Address 5 Click the Apply button at the bottom of the window to confirm the configuration Manually set system date and time To manually set system...

Страница 25: ... zone Enter NTP server address Figure 17 Set system date and time window Change administrative password To change administrative password enter old password enter new password and confirm new password default login and password is admin admin Then press Change administrative password button ...

Страница 26: ...Starting and configuring the TruVision NVR 40 24 TruVision NVR 40 User Manual Figure 18 Change administrative password window ...

Страница 27: ...figuring the TruVision NVR 40 TruVision NVR 40 User Manual 25 File firmware update To update the firmware browse for the file you want to load and press the upload firmware file button Figure 19 Update firmware window ...

Страница 28: ...figuring the TruVision NVR 40 26 TruVision NVR 40 User Manual Configuration download Use the Save the configuration button to save the configuration file to the designated place Figure 20 Configuration download window ...

Страница 29: ...R 40 TruVision NVR 40 User Manual 27 Restart the TruVision NVR 40 Select the Restart option from the main menu to restart the unit and reset with new configuration settings Use the OK button to confirm the restart Figure 21 Restart unit window ...

Страница 30: ...ng There is a risk of explosion if the battery is replaced by an incorrect type 1 Turn off the unit s power switch and unplug the power supply cable from its power source 2 Turn off all accessories connected to the unit 3 Remove the cover from the TruVision NVR 40 unit 4 Remove the battery from its socket See Figure 22 5 Install a new battery into this socket Figure 22 Removing the battery Note Fo...

Страница 31: ...ective cover and the user can insert the fingers in the fans by accident you must wait until the fans have stopped completely Figure 23 Rear panel with cooling fans 2 The four fans are mounted at the rear of the chassis Unscrew the cover bolts on the fan you need to replace 3 Pull out the fan you need to replace 4 Unplug the fan s cable Figure 24 Rear panel with cooling fans 5 Replace the failed f...

Страница 32: ... a small physical area and operating at high speed LED Light Emitting Diode RAID Redundant Array of Independent Disks SATA Serial ATA is a serial link i e a single cable with a minimum of four wires creating a point to point connection between devices SMART Self Monitoring Analysis and Reporting Technology an open standard for developing disk drives and software systems that automatically monitor ...

Страница 33: ...stomerservice ge com T 1 305 593 4301 F 1 305 593 4300 E InfraSec TechnicalServicesLatinAmerica ge com InfraSecCustomerService LatinAmerica ge com Australia New Zealand Europe Middle East and Africa E techsupport gesecurity com au T 48 58 326 2240 F 48 58 326 2241 E support es emea ge com W At www gesecurity eu select Customer Support China India Singapore Taiwan Southeast Asia E ges asiatechservi...

Страница 34: ... select Return and Warranty Policy Statement or Terms and Conditions Policy Statement Customer service and technical support From the Customer Support menu select Customer Service or Technical Application Select the appropriate product category for the contact information or use the menu to select a location outside the US ...

Страница 35: ...3 19 01 Width across body of the unit 449 17 68 Depth from rack posts to maximum extremity of the unit 495 19 5 Weight Maximum configuration 18 kg 40 lb AC power module 1 x 300W PSU Voltage range 100 to 240 VAC Rated Voltage range selection Full Range PSU Frequency 50 60 Hz Input current 6 A Power factor correction 95 110 V 50 load Harmonics Meets EN61000 3 2 class B ...

Страница 36: ... equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits The supplier is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by u...

Страница 37: ...cted emissions limit levels CFR47 Part 15B Class A EN55022 Class A CISPR Class A Radiated emissions limit levels CFR47 Part 15B Class A EN55022 Class A CISPR Class A Harmonics and flicker EN61000 3 2 3 Immunity limit levels EN55024 Note The cable must not have a connection to a common ground earth point AC power cords United States Must be NRTL LISTED National Recognized Test Laboratory e g UL Cor...

Страница 38: ...rope others General requirements Cord type Harmonized H05 VVF 3G1 0 Socket IEC 320 C 13 250 V 10 A Caution The Plug and the complete power cord assembly must meet the standards appropriate to the country and must have safety approvals acceptable in that country ...

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