20
49-2000315 Rev. 3
Problem
Possible Cause
What To Do
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different cooking
system from your old oven and therefore may
cook differently than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully and use rack positions
recommended in the Cooking Guide. If you still
think your new oven is too hot or too cold, you can
adjust the temperature yourself to meet your specific
cooking preference. See the Oven Controls section.
Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not level. See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of improper
size being used.
See the Cookware section.
Oven temperature needs adjustment.
See the Oven Controls section.
Food does not broil
properly
Oven controls improperly set.
Make sure you select the appropriate broil mode.
Improper rack position being used.
See Cooking Guide for rack location suggestions.
Cookware not suited for broiling.
Use a pan specifically designed for broiling.
Aluminum foil on the broil pan has not been
fitted properly or slit to drain grease.
If using aluminum foil on broil pan, wrap tightly and
add slits conforming to those in the pan to allow
grease to drain.
Oven temperature too
hot or too cold
Oven temperature needs adjustment.
See the Oven Controls section.
Oven appears not to
work
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set.
See the Using the Oven section.
“Crackling” or
“popping” sound
This is the sound of the metal heating and
cooling during both the cooking and cleaning
functions.
This is normal.
Why is my range
making a "clicking"
noise when using my
oven?
Your range has been designed to maintain a
tighter control over your oven's temperature.
You may hear your oven's heating elements
"click" on and off more frequently than in
older ovens to achieve better results during
baking, broiling, and self-clean cycles.
This is normal.
Clock and timer do not
work
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Sometimes the oven
takes longer to preheat
to the same temperature
Cookware, food, and/or number of racks in
oven.
Cookware, food, and racks in the oven will cause
differences in preheat times. Remove excess items
to reduce preheat time.
Oven light does not
work
Light bulb is loose or defective.
Tighten or replace bulb. See the Maintenance section
for instructions on how to replace the bulb.
Oven will not self-clean
The temperature is too high to set a self-
clean operation.
Allow the oven to cool and reset the controls.
Oven controls improperly set.
See the Care and Cleaning section.
Excessive smoking
during clean cycle
Excessive soil or grease.
Turn the
Oven Temperature Knob
to OFF. Wait until
the Oven cools below the unlocking temperature.
Open the windows to rid the room of smoke. Wipe up
the excess soil and reset the clean cycle.
Oven appears not to
work
Oven is in Sabbath Mode.
Verify, that the oven is not in Sabbath Mode. See the
Sabbath Mode section.
Troubleshooting Tips ...
Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING
TIPS
