49-88070
7
Problem
Possible Cause
What To Do
Probe doesn’t turn on
Probe not charged
Charge probe using the included USB cable.
Not pressing Probe Power button for 3 seconds
Power Button
for 3 seconds to
turn on.
Cooktop does not
enter Precision
Cooking Mode
Using wrong cooktop element
Mode.
Probe and Range not paired
Cooktop turns off
while cooking
Water level dropped too low
Cover the cookware with aluminum foil to slow evaporation
or add water periodically to keep probe tip submerged.
Loss of communication between Probe and
Range
Ensure that probe is charged.
Temperature unstable
Cooking vessel uncovered
Covering the cooking vessel with aluminum foil will help to
keep the temperature of the water bath uniform and stable.
Troubleshooting Tips ...
Before you call for service
FOOD TYPE
DONENESS
RECOMMENDED
TEMPERATURE (°F)
RECOMMENDED TIME
Beef Steaks (1-1.5" thick)
Medium Rare
134
2 - 3 hrs
Medium
1 - 3 hrs
Well
Flank steak, brisket
Medium to Well
Poultry
Chicken breast (1-2" thick)
Medium
2 - 3 hrs
Well
149
1 - 3 hrs
Chicken legs & thighs
Well
Medium
Well
24 hrs
Medium
149
1 - 3 hrs
Well
176
Pork
Chops (1-2" thick)
Medium Rare to Medium
Shoulder
Well
Ribs
Well
24 hrs
Fish
Fillets or steaks (1-2" thick)
Medium to Well
Shrimp or scallops
Well
Eggs
Large, whole in shell
Firm white, runny yolk, slow
Large, whole in shell
167
13 min
Large, whole in shell
Firm white, firm yolk
167
Vegetables, Legumes & Fruits
Green vegetables
Root vegetables & potatoes
Fruits
Sous Vide Cooking Guide
