Consumer Support
Tr
oubleshooting T
ips
Operating Instructions
Safety Instructions
Installation Instructions
Problem
Possible Causes
What To Do
Vibration or rattling
Front rollers need adjusting.
•
See
Rollers.
Slight vibration is normal.
Motor operates for
Normal when refrigerator
•
Wait 24 hours for the refrigerator to completely
long periods or cycles
is first plugged in.
cool down.
on and off frequently.
Often occurs when large
•
This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open.
•
Check to see if package is holding door open.
freezer require more
Hot weather or frequent
•
This is normal.
operating time. They
door openings.
start and stop often
Temperature controls
•
See
About the controls.
to maintain even
set at the coldest
temperatures.)
setting.
Frost or ice crystals
Door left open.
•
Check to see if package is holding door open.
on frozen food
Too frequent or too long
(frost within package
door openings.
is normal)
Divider between
Automatic energy saver
•
This helps prevent condensation on the outside.
refrigerator and freezer
system circulates warm
compartments
liquid around front edge
feels warm
of freezer compartment.
Automatic icemaker
Icemaker power switch
•
Set the power switch to the
I (on)
position.
does not work
is in the
O (off)
position.
(on some models)
Water supply turned off or
•
See
Installing the water line.
not connected.
Freezer compartment
•
Wait 24 hours for the refrigerator to completely
too warm.
cool down.
Piled up cubes in the storage
•
Level cubes by hand.
bin cause icemaker to shut off.
Ice cubes stuck in icemaker.
•
Turn off the icemaker, remove cubes, and turn the
(Green power light on
icemaker back on.
icemaker blinking.)
Ice cubes have
Ice storage bin needs cleaning.
•
Empty and wash bin. Discard old cubes.
odor/taste
Food transmitting odor/taste
•
Wrap foods well.
to ice cubes.
Interior of refrigerator
•
See
Care and cleaning.
needs cleaning.
Small or hollow cubes
Water filter clogged.
•
Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing
Door left open.
•
Check to see if package is holding door open.
Temperature control not set
•
See
About the controls.
cold enough.
Door not closing
Door gasket on hinge side
•
Apply petroleum jelly on face of gasket.
properly
sticking or folding over.
Orange glow in freezer
Defrost heater is on.
•
This is normal.
Cube dispenser does not
Icemaker or water supply
•
Turn on icemaker or water supply.
work (on some models)
turned off.
Ice cubes are frozen to
•
Remove cubes.
icemaker feeler arm.
Irregular ice clumps in
•
Break up with fingertip pressure and discard
storage container.
remaining clumps.
•
Freezer may be too warm. Adjust the freezer control
to a colder setting, one position at a time, until clumps
do not form.
Dispenser is LOCKED.
• Press and hold the LOCK CONTROL pad for 3 seconds.
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