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Before you call for service…
Customer Service
Troubleshooting T
ips
Safety Instructions
Customer Service
Troubleshooting T
ips
Safety Instructions
Customer Service
Troubleshooting T
ips
Operating Instructions
Safety Instructions
Installation Instructions
Problem
Possible Causes
What To Do
No soft water
Faucet or fixture where sample was
•
To conserve salt, the installer may have isolated some
taken not plumbed to soft water.
fixtures (outside faucets, toilets, etc.) from soft water.
NOTE:
Be sure sample is from a faucet
From the outlet of the water softening system, trace the
that doesnot mix soft and hard water.
water flow path, in house plumbing. If soft water is not
For example, a single lever kitchen faucet,
directed to a faucet or fixture where wanted, consult
if the cold side is plumbed to hard water
a plumber.
No salt in the brine tank or
•
Check for a salt bridge or, if the tank is empty, refill with
salt bridged
recommended salt. Press (for 3 seconds) the
TOUCH or
HOLD
to start an immediate regeneration and restore
soft water supply.
Transformer unplugged at wall outlet or
•
Check for a loss of electrical power to the water
power cable to softener not connected.
softening system,due to any of these conditions and
Fuse blown or circuit breaker popped
correct as needed. With the power supply restored,
oncircuit to electrical outlet. Electrical
observe the faceplate time display and read
Program
outlet on a circuit that can be switched
Memory
section.
NOTE:
The electrical outlet for the softener
off.
should be continuously live
so it cannot be accidentally
switched off.
Manual bypass valve in
•
Be sure the bypass valve stem is positioned properly.
bypass position
Observe instructions on the decal at the end of the stem.
Valve drain hose pinched, plugged,
•
Any restriction in this drain hose may prevent proper
elevated too high or otherwise
operation of the nozzle and venturi and reduce or
restricted
prevent brine draw during regenerations.
Nozzle and venturi dirty, incorrectly
•
With water pressure to the water softening system off,
assembled or damaged
take the nozzle assembly apart. Inspect, clean and
replace as needed. Any foreign particle(s), scratches,
nicks, etc., in the passages can prevent operation. Be sure
holes in the gasket are centered over holes in the housing.
Water hard sometimes
Using hot water while the
•
Avoid using hot water during water softening system
water softening system
regenerations because the water heater will refill with
is regenerating
hard water. See
Automatic Hard Water Bypass During
Regeneration
section.
Control hardness number
•
Press and release the
SET
button until
HARDNESS
shows
setting too low
in the display. Be sure the number shown is the same as
the actual grains per gallon hardness of your water
supply. See the
Control
section if a change in the setting
is needed.
Grains of hardness
•
Water hardness can change over time, especially in
in your water supply
well water. To check, have the water tested by a water
have increased
analysis laboratory or call your local water department.
Adjust the hardness number setting as needed.
Errl code
Wiring not connected to
•
Unplug transformer. Remove control cover. Release
electric control board
clips on sides. Check to make sure all wiring is firmly
connected to electronic board.
