Problem
Possible Causes
What To Do
Control panel lights
Time too long between
• Each pad must be touched within 30 seconds of the others.
go off when you’re
touching of selected pads
To relight, touch any pad again or
open the door and
setting controls
unlock (top control).
Water standing in
Air gap is clogged
• Clean the air gap. See the
Care and cleaning
section.
the bottom of the tub
Water won’t pump
Drain is clogged
• If you have an air gap, clean it. See the
Care and cleaning
section.
out of the tub
• If the dishwasher drains into a disposer, run disposer clear.
• Check to see if your kitchen sink is draining well. If not, you
may need a plumber.
Steam
This is normal
• Warm, moist air comes through the vent during drying and when
water is being pumped out. This is necessary for drying.
Sanitized light does
The door was opened and the
• Do not interrupt the cycle by opening the door during the wash cycle.
not illuminate at the
cycle was interrupted during
end of the cycle
final rinse
The incoming water
• Raise the water heater temperature to between 120°F and 150°F.
temperature was too low
Noise
Normal operating sounds:
• These are all normal. No action is required.
Detergent cup opening
Water entering dishwasher
The motor stops and starts at
various times during the cycle
Spray arms start and stop at
various
times
Drain pump sounds during
pump out
Drain pump starts and stops
several times during each drain
Rattling dishes when the spray
• Make sure dishes are properly loaded. See the
Loading the
arm rotates
dishwasher racks
section. Ensure dishes do not extend below rack, so they
do not contact the spray arm as it rotates.
Rattling silverware against door
• Tall utensils may be placed in the upper rack to avoid bumping against
during wash
inner door during wash cycle.
A white film on
This problem caused by
• To remove the white film, run your dishes through a dishwasher cycle with
glassware, dishware
phosphate-free
dishwasher
citric acid. Use a WD35X151 citric acid kit found online.
and the interior
detergent
Pour the citric acid in the detergent cup and close the cover. Place the filmed
but otherwise clean glassware and dishware in the dishwasher. Leave
silverware and other metal items out of the dishwasher. Turn the dishwasher
on and let it run through a complete cycle without detergent. The glassware,
dishware, and dishwasher should come out film free. Alternatively,
a vinegar rinse may be used. Pour 1 cup of vinegar into dishwasher just after
the detergent cup opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed
The use of a rinse agent such as
Cascade
®
Rinse Aid
™
may help minimize
a repeat build up of film. Also, the use of a highly rated detergent such as
Cascade
Complete
®
All-in-1 ActionPacs
™
will help prevent film build-up.
Long cycle times
Dishwasher washes by
• Longer cycles are normal. For best wash and dry performance, let cycle
alternating mid and lower
complete.
spray arms
Soil level
• The turbidity sensor senses how much soil is on the dishes. Heavy soiled dish
loads will add more time to the cycle. This is normal function. For best wash
and dry performance, allow cycle to complete.
Before you call for service…
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