Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Consumer
S
uppor
t
Tr
oubleshooting
Tips
Operating
Instructions
Safety
Instructions
Installation
Instructions
Problem
Possible Cause
What To Do
Not spinning or agitating
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose •
Ensure there is an air gap between hose and drain.
pushed too far down the drain
Washer pump filter may
•
Have your pump filter cleaned.
be clogged
•
Clean pump filter if washer is equipped with access door.
Load is out of balance
•
Redistribute clothes and run drain & spin or rinse & spin.
•
Increase load size if washing small load containing heavy
and light items.
Leaking water
Door gasket is damaged
•
Check to see if gasket is seated and not torn. Objects
left in pockets may cause damage to the washer (nails,
screws, pens, pencils).
Door gasket not damaged
•
Water may drip from the door when the door is opened.
This is a normal operation.
Check back left of washer
•
If this area is wet, you have oversudsing condition.
for water
Use less detergent.
Fill hoses or drain hose is
•
Make sure hose connections are tight at washer and
improperly connected
faucets and make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Dispenser clogged
•
Powder soap may cause clogs inside the dispenser and
cause water to leak out the front of the dispenser. Remove
dispenser and clear as needed.
Not draining
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose •
Ensure there is an air gap between hose and drain.
pushed too far down the drain
Washer pump filter may
•
Have your pump filter cleaned.
be clogged
•
Clean pump filter if washer is equipped with access door.
Bad odor inside
Washer unused for a long time,
•
Leave the door slightly open for the water to air dry.
your washer
not using recommended
•
Run a
BasketClean
cycle.
quality of HE detergent
•
In the case of strong odor, you may need to run
or used too much detergent
the
BasketClean
cycle more than once.
Not spinning
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose •
Ensure there is an air gap between hose and drain.
pushed too far down the drain
Washer pump filter may
•
Have your pump filter cleaned.
be clogged
•
Clean pump filter if washer is equipped with access door.
Load is out of balance
•
Redistribute clothes and run drain & spin or rinse & spin.
•
Increase load size if washing small load containing heavy
and light items.
Door is open
•
Make sure door is closed.
20