15
Customer Service
Troubleshooting T
ips
Operating Instructions
Safety Instructions
Before you call for service…
Problem
Possible Causes
What To Do
Washer won’t operate
Washer is unplugged
•
Make sure cord is plugged securely into a working outlet.
Water supply is turned off
•
Turn both hot and cold faucets fully on.
Controls are not set
•
Check controls and make sure Cycle knob is pulled out
properly
to
ON
position.
Lid is open
•
Close lid and pull Cycle knob out to
ON
position.
Circuit breaker/fuse is
•
Check house circuit breakers/fuses. Replace fuses or
tripped/blown
reset breaker. Washer should have separate outlet.
Water temperature
Control is not set properly
•
Check water temperature control and adjust.
Water supply is turned off
•
Turn both hot and cold faucets fully on and make sure
or improperly connected
hoses are connected to correct faucets.
Water valve screens are
•
Turn off the water source and remove the water
stopped up
connection hoses from the upper back of the washer.
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and turn the water
back on.
House water heater is
•
Make sure house water heater is delivering water
not set properly
at 120°F.–140°F.(48°C.–60°C.).
Water won’t drain
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
•
Top of drain outlet should be less than 8 ft. (2.5 m)
above floor.
Water leaks
Fill hoses or drain hose is
•
Make sure hose connections are tight at faucets and
improperly connected
make sure end of drain hose is correctly inserted in
and secured to drain facility.
Household drain may
•
Check household plumbing. You may need
be clogged
to call a plumber.
Constant water pressure
•
Tighten hoses at the faucets and turn the water off
to the fill hoses at the
after each use.
water source
•
Check condition of the fill hoses; they may need
replacement after 5 years.
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.