Troubleshooting
17
Table 2. Causes of Trouble Beeps
Touchpad Feedback
After Pressing
‚
Trouble Condition
AC POWER FAILURE
The panel power transformer may be unplugged or there may be an AC power outage. If the
transformer is plugged in, check the circuit breaker or fuse that controls that outlet.
The backup battery will take over, but if AC power is not restored within 15 minutes, the system
will alert you and the central monitoring station (if your system is monitored). It reports again
when power is restored.
LOW BATT
The power in the emergency backup battery is low and must be recharged or replaced. If AC power
is out, the security system may shut down once the battery is below the operating level. When AC
power is restored, the panel will recharge the battery. If the trouble condition exists more than 24
hours after AC power is restored, call your security dealer for service.
SENSOR SUPERVISORY There is a problem with how the sensor is communicating with the panel.
1. Test the sensor as described in “Sensor Test.”
2. If the sensor does not test OK, call your security dealer for service.
SENSOR TROUBLE
A sensor may have an internal problem or a fire/smoke sensor may not have properly reset after
activation, or the sensing chamber may be dirty or partially obstructed.
1. Test the sensor as described in “Sensor Test.”
2. If testing the sensor does not clear the trouble condition, call your security dealer for service.
SENSOR XX LOW
BATTERY
A sensor has a low battery.
1. Disarm the system.
2. Remove the sensor cover. If the battery is an Alkaline AAA or AA, change the battery(s). If the
battery is any other type, call your security dealer for service.
SENSOR XX TAMPER
A sensor cover is off or open. Secure the cover and trip the sensor to clear the tamper condition.
PHONE FAILURE
TROUBLE
The system can’t communicate with the central monitoring station. The system tries to report to the
central station three times before indicating Phone Failure Trouble, then makes five more reporting
attempts.
1. Make sure the panel is connected to the special phone jack installed by your security dealer.
2. Disconnect the panel from the special phone jack and check phones for dial tone. If you hear a
dial tone, call your security dealer for service. If you don’t hear dial from any phones, telephone
service in your area may be out.
Phone Failure Trouble takes precedence over other system problems, so you must clear the Phone
Failure message (by disarming the panel) before you’re able to see other system messages.
RECEIVER
INTERFERENCE or
RECEIVER FAILURE
There is a receiver failure or receiver interference problem. Call your security dealer for service.
MEMORY FAILURE or
all text is lit on a fixed
display touchpad
There is a system memory failure. Call your security dealer for service.
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