Direct Response Communications
Version 2.0
Page 87
Raymond Hulett
123 Anystreet
Anytown, USA
Dear Raymond Hulett:
The standard warranty covering your Hotpoint refrigerator expired quite some time ago.
We want you to enjoy the peace of mind that comes from knowing you are protected…and
that you won’t have to pay for any unexpected repairs or needed adjustments. That’s why
we are giving you this special opportunity at a special price to protect your refrigerator with a
service contract.
It’s called Service Protection Plus™ by GE and here are the benefi ts:
•
Comprehensive Coverage
― Even the best operating major appliances and home
electronics need occasional repairs and adjustments to stay in top running condition
― especially as they grow older. Today, just one service call alone can easily cost $150
or more! But with Service Protection Plus, you receive service as often as you need it.
Your coverage includes all expenses for functional replacement parts and labor on
repairs to operating components that fail during normal use, with no deductibles or fees
of any kind.
•
Professional, Reliable Service
― By dialing the toll-free phone number listed on your
contract, you avoid all the guesswork and hassle of choosing a dependable, qualifi ed
service provider. We schedule service promptly ― at a time that is convenient for you.
Our expert technicians are trained to repair your brand and model of major appliance or
electronics. They use advanced diagnostic tools and only quality replacement parts, so
most repairs are completed in just one visit!
Sincerely,
Stan Simpson
Warranty Manager
P.S. To immediately activate your off er, please complete the enclosed application or call
1.800.555.5555
or visit
geappliances.com/spp
before September 5
th
, 2005.
Special Off er: Save 20%
8.03 Letters/Letterhead: Color
On letterhead, white space should be 70% or more. Color bars
can be used with the reverse-out text, but should not exceed
30% of letterhead space.
Color should be used liberally throughout DR communications
including letters. However, when it’s not cost eff ective, letters
can appear without color. See Section 4.0 Color Palette for color
use and guidelines.
In-Market Testing
DR Marketers can explore variations in color usage (such as the
degree of color coverage or the use of dual or multiple colors)
on letterhead to determine eff ective techniques that drive
response.
All tests much be conducted in controlled environment, in
select markets, where response can be compared to packages
and components that comply with current brand guidelines.
30% color use on letterhead points out “what’s in it for
me” for the customer.
Minimal use of color while still drawing attention to the
off er as well as the GE Brand.
Dear Raymond Hulett:
The standard warranty covering your Hotpoint refrigerator expired quite some
time ago.
We want you to enjoy the peace of mind that comes from knowing you are
protected…and that you won’t have to pay for any unexpected repairs or needed
adjustments. That’s why we are giving you this special opportunity at a special price
to protect your refrigerator with a service contract.
It’s called Service Protection Plus™ by GE and here are the benefi ts:
•
COMPREHENSIVE COVERAGE
– Even the best operating major appliances and
home electronics need occasional repairs and adjustments to stay in top
running condition – especially as they grow older. Today, just one service call
alone can easily cost $150 or more! But with Service Protection Plus, you
receive service as often as you need it. Your coverage includes all expenses for
functional replacement parts and labor on repairs to operating components
that fail during normal use, with no deductibles or fees of any kind.
•
PROFESSIONAL, RELIABLE SERVICE
– By dialing the toll-free phone number
listed on your contract, you avoid all the guesswork and hassle of choosing a
dependable, qualifi ed service provider. We schedule service promptly – at a
time that is convenient for you. Our expert technicians are trained to repair
your brand and model of major appliance or electronics. They use advanced
diagnostic tools and only quality replacement parts, so most repairs are
completed in just one visit!
•
IMMEDIATE ACTIVATION
– If you return your completed application, or call toll-
free 1-800-626-224, or visit us on-line at www.GEAppliances.com/spp before
September 5, 2005.
Raymond Hulett
123 Anystreet
Anytown, USA
Special
Off er:
Coverage on
4 major
appliances
for only
$
229.
00
Call Toll Free
1-800-626-2224
ACT NOW
TO RECEIVE
20% SAVINGS
1-800-626-2224
GE
Appliances
Содержание Brand Expression Guidelines
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