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12
Troubleshooting Tips .
Problem
Possible Causes
What To Do
Smart Phone App does
Wifi function is turned off
• Make sure the WiFi function of your Smart phone is tunred
not work as it should
on .
• If WiFi is turned off, please turn it on, connect to correct
SSID, and launch the app again .
Nucleus and Smart Phone are
• Check SSID your Smart Phone connected to .
connected to different network
• Check the SSID of the router Nucleus is connected to . If
both SSIDs are different, choose SSID of the router that
Nucleus is connected to .
Air Conditioner is turned off
•Make sure the air conditioner plug is pushed completly into
the outlet .
•Make sure the air conditioner is turned on and operating
now .
Nucleus is turned off
• Make sure Nucleus plug is pushed competely into the
outlet .
For more troubleshooting information, please refer to the smart phone app user manual .
The manual provided as a part of the app .
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