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ProxiPen and WinDAU Installation Manual

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XII. Service Patches / Fixes

There are several known issues with some versions of WinDAU for which patches, fixes or workarounds
have been created. Some of these issues are covered below. If you need further assistance, please
contact GCS Technical Support at 800-889-9138.

Time/Date Discrepancy Errors

If you are experiencing data corruption with downloaded files from the ProxiPen, the problem may be
caused due to several situations. (1) The ProxiPen is not being downloaded for extended periods of time
causing the synchronization of time between the pen and the computer to lapse; thus, causing a
discrepancy. (2) The computer running WinDAU has been turned off for a certain period of time causing
the synchronization of time between the pen and the computer to lapse; thus, causing a discrepancy. (3)
The clock of the computer running WinDAU is being updated by a server, periodically; thus, causing a
discrepancy.

To correct or avoid this problem, it is a good practice prior to any download, to click the Configuration
button in WinDAU. Then, click the Set to PC Date/Time button. This will resynchronize the time between
the ProxiPen and the PC and alleviate data corruption.

If you have particular files that contain corrupted data, please contact Technical Support, as these files
are able to be repaired.

Windows XP

WinDAU is known to run predominantly without incident in a Windows XP environment, but cannot fully
be supported by GCS due to XP’s dynamic and ever-changing environment.

If Windows XP, Service Pack 1 is installed on the system running the WinDAU software, you may
experience a problem with the computer or program freezing, requiring a reboot. If you experience this
problem, please contact GCS or an authorized dealer to obtain the file needed to correct this problem.

If you are not sure if you are running Windows XP and/or Service Pack 1, please check with your network
administrator.

Firmware Update

For some versions of WinDAU, upon the first installation and configuration on each system the firmware
will need to be updated. From ProxiPen Configuration, a message will notify you as to whether you need
to perform this update.

IMPORTANT:

(1) AA battery at 1.45V or higher is required in order to upgrade. Click the Configuration

button to check battery voltage. If the voltage is 1.45 or below, a new battery must be inserted before
proceeding.

EQUIPMENT WILL BE DAMAGED!!

1. Begin with WinDAU installed, as per the previous instructions.
2. Place pen into cradle.

DO NOT MOVE THE PEN WHILE THE UPDATE IS TAKING PLACE.

3. Select the ProxiPen, and then the Configure button from the main screen in WinDAU.

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Содержание ProxiPen

Страница 1: ...ProxiPe n and W inDAU Instal lation Manual ProxiPen Hardware and WinDAU Software Installation Manual 1...

Страница 2: ...ng Up Tours 23 A Adding Start Points 24 B Adding Control Points 27 C Adding Personnel 29 D Adding Incidents 32 E Adding Breaks Enterprise Edition 35 F Adding Maps Enterprise Edition 38 VI Using ProxiP...

Страница 3: ...9 pin cable to the DTU and the other end to the serial port on the back of the PC 3 Plug the power cable into the connection next to the serial port on the DTU and into a power outlet 4 Open the cap...

Страница 4: ...n Click OK in the Run dialog box Setup will prompt you to select a language default is English Select the appropriate language and click OK 7 From the Master Setup window MDAC SLMan32 and WinDAU will...

Страница 5: ...lick OK to continue Then go to Section B Install Software License Manager SLMan32 9 Mark the check box next to Yes I accept all of the terms of the preceding license agreement Then click Next 10 Click...

Страница 6: ...nDAU software The Software License Manager is not actually engaged unless WinDAU Enterprise Edition is being used NOTE If you do not know if you are using WinDAU or WinDAU Enterprise Edition please co...

Страница 7: ...Pen and WinDAU Installation Manual 8 13 Close any applications that may be running and click Next through the Welcome screen Enter your User Information NOTE All fields are required in order to contin...

Страница 8: ...tion Location Default installation drive will be C 16 Under the Select Components screen click Next for the default options unless you have a dongle required for Enterprise Edition If you have a dongl...

Страница 9: ...Pen and WinDAU Installation Manual 10 17 Click Next to select the default Program Folder 18 19 Click Next on the Start Copying Files screen During the installation process the following screen will ap...

Страница 10: ...e or no dongle NOTE Dongles are required to run WinDAU Enterprise Edition If you do not know if you are using WinDAU Enterprise Edition please contact your security purchasing or network director admi...

Страница 11: ...continue to Step 20 if you have a Hasp dongle or no dongle NOTE Dongles are required to run WinDAU Enterprise Edition If you do not know if you are using WinDAU Enterprise Edition please contact your...

Страница 12: ...13 C Installing WinDAU 22 The Master Setup screen will appear once again Click Install next to WinDAU 1 1 Build 101 23 Close any applications that may be running and click Next on the Welcome screen...

Страница 13: ...red in order to continue 25 26 NOTE These fields will be populated with the information from the Software License Manager fileds that were filled out previously Click Next through Choose Destination L...

Страница 14: ...ProxiPen and WinDAU Installation Manual 15 28 Click Next on the Start Copying Files screen 29 30 Click Finish on the Setup Complete screen Click Exit on the Master Setup screen...

Страница 15: ...ProxiPen and WinDAU Installation Manual 16 31 Select Yes I want to restart my computer then click OK to restart Windows WinDAU is now installed and ready to be configured...

Страница 16: ...inDAU you may hear introduction music 2 Setup passwords for Administrator and User Enter passwords as requested and then click OK NOTE Administrator login is required and used in configuration of the...

Страница 17: ...anual 18 5 In the bottom portion of the main WinDAU screen select the radio button next to PenDTU 6 Click the Configuration button 7 Set the Time Zone if it is not already set correctly All other opti...

Страница 18: ...lect the radio button next to ProxiPen in the bottom portion of the main WinDAU screen 9 Then click the Configuration button NOTE If you are running McAfee Virus Scan dialog boxes may appear relating...

Страница 19: ...should be in the small binder in the front cover 2 Attach the dongle to the computer via the parallel printer port NOTE Once the dongle is attached securely to the printer port a printer may be attac...

Страница 20: ...ngle NOTE Only the last portion of the number should be entered For example only 400026 would be entered for the Dongle ID from the set of numbers below The License Code is the license code also found...

Страница 21: ...ProxiPen and WinDAU Installation Manual 22 Click on Settings to verify your information and then click OK 8 Click Exit when complete...

Страница 22: ...nt tags for each point in the tour 3 types of identification tags a wristband tag a pendant tag an RFID card Identification tags for personnel 2 Determine how many tours will be hosted up to 16 with W...

Страница 23: ...bringing it within proximity of the tag NOTE Start points can only be used once ever in WinDAU Control points can be used as multiple points on multiple tours Control point tags can also be used as s...

Страница 24: ...lect Yes from the following dialog box This will clear any previously scanned tags from the ProxiPen s memory as they have now been imported into WinDAU 11 The tag that was scanned will now appear in...

Страница 25: ...int on a tour will be denoted with a checkmark 9 in the CPs in Selected Tour section An active tour will show with a checkmark in the Tours category NOTE Each point when moved to the actual tour will...

Страница 26: ...or more of the smaller control point tags with the ProxiPen to identify specific points in a tour If you are scanning more than one tag be sure they are clearly identified and the order in which they...

Страница 27: ...g dialog box This will clear any previously scanned tags from the ProxiPen s memory as they have now been imported into WinDAU 21 The tags that were scanned will now appear in the section labeled 2 Po...

Страница 28: ...in this example now consists of a Start Point marked with a checkmark and 3 control points If additional tours or control points need to be added repeat the steps in Section B until complete NOTE Con...

Страница 29: ...ual 30 25 Scan the personnel tag s i e the wristband pendant tag or RFID card with the ProxiPen 26 Place the ProxiPen in the DTU 27 Select Add Control Points from ProxiPen from the drop down menu 28 T...

Страница 30: ...iPen s memory as they have now been imported into WinDAU 30 The tag s that was scanned will now appear in the section labeled 2 Pool The tags will be listed in the order in which they were scanned 31...

Страница 31: ...dding Incidents Again adding incidents is the same as adding tags of any kind except that they will be added to the Incidents category under the Tours section rather than to a tour 34 From the options...

Страница 32: ...state present powered off on etc 37 Once labeled replace the strips in the incident booklet so that the labels are visible This will be used by personnel to denote particular occurrences at a location...

Страница 33: ...3 The tags that were scanned will now appear in the section labeled 2 Pool The tags will be listed in the order in which they were scanned 44 Click the Incident category under Tours so that it is shad...

Страница 34: ...Enterprise Edition please contact your security purchasing or network director administrator for verification E Adding Breaks WinDAU Enterprise Edition only if you are using WinDAU Standard Edition c...

Страница 35: ...on Manual 36 48 Scan the tags designated for a break control point tags with the ProxiPen 49 Place the ProxiPen in the DTU 50 Select Add Control Points from ProxiPen from the drop down menu 51 The fol...

Страница 36: ...l clear any previously scanned tags from the ProxiPen s memory as they have been imported into WinDAU 53 The tag that was scanned will now appear in the section labeled 2 Pool The tags will be listed...

Страница 37: ...s and or images of personnel for identification purposes This can be useful for 3rd party companies who are sending personnel to customers or for a company with a high turnover rate so that other pers...

Страница 38: ...d WinDAU Installation Manual 39 59 Once the map screen opens select Open from the menu bar options 60 Navigate to the location of the map or personnel file must be jpg or bmp file Select the file and...

Страница 39: ...ding to each point on the map NOTE All control points will be represented by a The number in the box represents the number of times the point is to be scanned You will be able to identify the points b...

Страница 40: ...form more on reports NOTE ProxiPen can store up to 4063 points before a download is required A Executing A Tour 1 At the time when personnel begin a tour the individual will scan his her assigned pers...

Страница 41: ...AU prior to any download Then click the Set to PC Date Time button This will resynchronize the time between the ProxiPen and the PC and alleviate data corruption due to time date discrepancies If you...

Страница 42: ...eports from any range of dates for which the ProxiPen has received data Select the date range for which the report will be run 14 Click the Report button to generate a report The GCS report viewing so...

Страница 43: ...d of the report Statistical information is also available on the last page of the report This allows for the ability to quickly observe any delinquencies and then review the report in detail if necess...

Страница 44: ...ileges Ability to use Configuration and Tour Definitions tools from main screen in WinDAU Configuration or Tour Definitions not accessible from main screen in WinDAU Optimized reporting capabilities E...

Страница 45: ...ted Options from main screen Enterprise Edition Reporting Options Features Additional reports Personnel report Control point report Incident report Break report Additional print options for different...

Страница 46: ...3 Options WinDAU software options 4 Homepage Launch GCS home page requires Internet connection 5 Report Reporting screen 6 Tour Definition Configure tour definitions 7 Get Started Launches WinDAU int...

Страница 47: ...hed Shows logo selected to appear on reports Save changes Custom footer to appear on reports If logged in as a User allows for login as an Administrator or vice versa Select a language English German...

Страница 48: ...en may look slightly different depending upon which version of WinDAU you are running WinDAU Reporting Screen showing Enterprise Edition features Available in Enterprise Edition Only Option to print S...

Страница 49: ...s and Patrol Manager to import and or export data between these programs and WinDAU Contact your GCS sales office for more information on the GCS product line The Pool menu option allows users of GCS...

Страница 50: ...ints to be downloaded from pen Modem setup information Battery status Save Sets pen to PC date and time Prompts WinDAU to read ProxiPen for status Shows extended periods of power outage in pen Actual...

Страница 51: ...xiPen See Section VII Using ProxiPen and WinDAU Together Section B Generating Reports for details on download screen 10 Hardware Selector Use the radio buttons to select the type of pen you are using...

Страница 52: ...CS Windows Registry Launch WinDAU 1 Software Licensing Manager 1 0 Sub Menu A Dongle Driver Setup Sub Menu Install Hardlock Dongle Driver Install Hasp Dongle Driver B Online Help Sub Menu WinDAU Integ...

Страница 53: ...u may notice shortcuts labeled for the older version left on the Desktop These can be deleted as new shortcuts to WinDAU should also have been added to the Desktop Backup Up WinDAU Data 1 Create a fol...

Страница 54: ...If you are using a modem or planning to export reports to Winspector or WinArgus you may require additional assistance Customizable configurations are available through GCS or an authorized dealer So...

Страница 55: ...particular files that contain corrupted data please contact Technical Support as these files are able to be repaired Windows XP WinDAU is known to run predominantly without incident in a Windows XP en...

Страница 56: ...the Options menu 5 The Open file dialog box will pop up Select the ProxiPen Firmware v2 8 pff file and click Open 6 Once notified via the pop up window the update is complete 5 23 50th Avenue Long Isl...

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