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StellarMark CIIS/CIIP Series User

’

s Manual 

49 

6.4  Communication Troubleshooting 

After installing, some computers will not install the controller driver 

automatically and showing an error message when you open the G-Mark 

software program. 

Please perform the following steps to solve problem. 

             

  Error message 1 

– Please insert KeyPro! (#1) 

 

Fix 1: 

Please close the G-Mark software program and re-plug the KeyPro from 

PC/Laptop, and then repoen the G-Mark software program. 

 

Fix 2: 

Step 1. 

Select the “Start” button and type “device manager”. 

 

Step 2. 

Select “Device Manager” 

 

 

 

 

 

Содержание StellarMark C Series

Страница 1: ...4F No 236 Fude 2nd Rd Xizhi Dist New Taipei City 22151 Taiwan 886 2 6616 6692 Fax 886 2 2694 6875 Version 3 0 Released Feb 2020 StellarMark C Series User Manual...

Страница 2: ...rk CIIP Series User s Manual i Release Note Version Release Date Change 01 Oct 2017 First version 02 Jan 2019 Modify chapter 4 2 Pyramid Focus Tool Add chapter 4 3 Manual Focus Tool 03 Feb 2020 Add CI...

Страница 3: ...OL UNIT 20 3 3 FOOT PRINT 22 CHAPTER 4 WORKING DISTANCE 24 4 1 RECOMMENDED WORKING DISTANCE 25 4 2 PYRAMID FOCUS TOOL 26 4 3 MANUAL FOCUS TOOL 30 CHAPTER 5 MACHINE SETUP 31 5 1 CABLE CONNECTION 32 5 2...

Страница 4: ...SSAGES 81 CHAPTER 9 EXTERNAL CONTROL 82 9 1 I O PIN ASSIGNMENT 83 9 2 LASER WORKING FLOW CHART 85 9 3 LASER REACTION TIMING DIAGRAM 86 CHAPTER 10 BASIC MAINTENANCE 88 10 1 REGULAR SPOT CHECK 89 10 2 C...

Страница 5: ...StellarMark CIIS CIIP Series User s Manual 1 Chapter 1 Safety Principles of CO2 Laser Safety Ratings Safety Labels The Safety Interlock System Safety Measures Operating environment...

Страница 6: ...ted with a safety door while operation 1 3 The safety interlock With the optional item of safety shield it gives the StellarMark CIIP Series marking systems the capability to automatically shut off th...

Страница 7: ...removed for any reason Please familiarize yourself with the specific labels and their locations on the machine Below is a list of all the safety labels and their locations on the machine Product Labe...

Страница 8: ...StellarMark CIIS CIIP Series User s Manual 4...

Страница 9: ...StellarMark CIIS CIIP Series User s Manual 5...

Страница 10: ...StellarMark CIIS CIIP Series User s Manual 6...

Страница 11: ...StellarMark CIIS CIIP Series User s Manual 7...

Страница 12: ...8 CDRH Label This label indicates the class level of CDRH CE Label This label indicates the class level of CE Emergency Stop Label This label indicates the emergency stop button You can find this labe...

Страница 13: ...laser system and in this manual Never leave the machine unattended during the laser cutting and engraving process The laser may ignite combustible materials A well maintained fire extinguisher and ope...

Страница 14: ...well ventilated Odors vapors and dust are byproducts generated during the laser marking and cutting process An exhaust system is recommended Please contact GCC or your local GCC distributor for more...

Страница 15: ...ture is between 15 30 degrees Celsius or 58 85 degrees Fahrenheit Avoid small enclosed areas where a considerable amount of dust is present Avoid areas where the humidity is above 70 or where the temp...

Страница 16: ...StellarMark CIIS CIIP Series User s Manual 12 Chapter 2 Unpacking Content Unpacking and Unloading Accessories Checklist...

Страница 17: ...control unit the software and all of the necessary accessories in an accessory kit NOTE Please save the original shipping crate in case it is needed for future transport or product servicing WARNING...

Страница 18: ...StellarMark CIIS CIIP Series User s Manual 14 2 2 Accessories Checklist Before use please check to see that the following items are shipped together correctly in the accessory kit...

Страница 19: ...1 Cotton Bud 100 units package 1 CO2 900 Goggles 1 Lens parameter list 1 M6 screw plastic foot 4 Nut M6xt5xS10 4 I O Terminal Platform 5ESDVM 12P 2 I O Terminal Platform 5ESDVM 10P 1 Laser Head Power...

Страница 20: ...StellarMark CIIS CIIP Series User s Manual 16 Chapter3 Mechanical Overview Laser Marker Control unit Foot Print...

Страница 21: ...s features and components You should also make note of the new features that have been developed exclusively for the StellarMark 3 1 Laser Marker 3 1 1 LED Panel There are 3 LED lights on the panel an...

Страница 22: ...is dropped below 30 Laser On When laser is firing the red LED light is on Power On When the laser is power on and the green LED light is on 3 1 2 Scan Lens The StellarMarkTM CIIP Series gives you the...

Страница 23: ...ze with higher marking resolution The larger field scan lens will produce a larger spot size with lower marking resolution WARNING The scan lens is very fragile and must be careful while the cleaning...

Страница 24: ...Terminal Connector Rotary Attachment Connector AC Power Cable Fuse Emergency Stop Press the button to stop the laser in an emergency To reset this button rotate it to the direction of an arrow Status...

Страница 25: ...ces 3 2 3 Rotary Attachment connector It is a connector which connects to GCC provided optional item of Rotary Attachment It allows for precise 360 marking on round cylindrical or torus shaped objects...

Страница 26: ...StellarMark CIIS CIIP Series User s Manual 22 3 3 Foot Print CIIP 12 30 Laser Marker CIIP 60Ti 60Ti93 Laser Marker...

Страница 27: ...StellarMark CIIS CIIP Series User s Manual 23 Control Unit...

Страница 28: ...StellarMark CIIS CIIP Series User s Manual 24 Chapter4 Working Distance Recommended Working Distance Pyramid Focus Tool Focus Tool...

Страница 29: ...as below Scan Lens Focus Tool Length 10x10mm 31 1mm 50x50mm 68 1mm 70x70mm 96 1mm 140x140mm 201 5 2mm 200x200mm 290 2mm 300x300mm 439 2mm NOTE In order to achieve the best output quality the working...

Страница 30: ...id focus tool is located on bottom of the laser marker Screw the Pyramid Ruler beneath the laser marker and let the to be marked material touches the bottom screw of Pyramid Ruler the distance between...

Страница 31: ...ferent materials by just place your desired marking material on the z axis table and move the z axis table up until the mark material touches the bottom screw of Pyramid Ruler Bottom screw of Pyramid...

Страница 32: ...Two Point Focus Finder position is required Perform the adjustment per following steps Step 1 Take out the manual focus tool from the accessories kit Step 2 Place the focus tool on the Z axis table or...

Страница 33: ...StellarMark CIIS CIIP Series User s Manual 29 Step 3 Adjust the screw of the Pyramid Focus to fit the length with manual focus tool Step 4 Calibration is completed...

Страница 34: ...tom of the focus tool at the position of the object to be marking and adjust the Z axis to allow the top of the focus tool to align with the bottom of the galvo head to create the optimized focus dist...

Страница 35: ...StellarMark CIIS CIIP Series User s Manual 31 Chapter 5 Machine Setup Cable Connection Powering Up the Machine...

Страница 36: ...able connection Step 1 Connect the Laser Marker Power cable between the Control unit and the Laser Marker Step 2 Connect the USB cable between a PC or Laptop and the Control unit Step 3 Connect the SC...

Страница 37: ...computer system Step 3 Connect the female end of the power cord into the machine s power cable inlet located on the left side of the control unit NOTE The StellarMark CIIP Series as been designed to w...

Страница 38: ...e to fire the laser Step 6 Turn the PC or Laptop on then ready for software installation NOTE Every time you turn off the power you are required to re start G Mark Advance marking software because the...

Страница 39: ...ark CIIS CIIP Series User s Manual 35 Chapter 6 Software Setup Recommended Computer Configuration Software Installation for Windows system Software Installation for MAC system Change the Series and Mo...

Страница 40: ...1GHz or above DRAM 1GB RAM or above CDROM One CD ROM disk drive HDD 500 MB of free hard drive space SVGA Super VGA display 1204 x 768 min resolution Interface PC or Laptop G Mark Advance marking softw...

Страница 41: ...rk CIIS CIIP Series User s Manual 37 Step 3 Click on 32 bit or 64 bit version from the menu of the G Mark installation CD depending on your operating system Step 4 Set the destination directory and cl...

Страница 42: ...StellarMark CIIS CIIP Series User s Manual 38 Step 5 Select Next Step 6 Installing Step 7 At 95 completion of the installation the ModelManger window will show up...

Страница 43: ...StellarMark CIIS CIIP Series User s Manual 39 Step 8 Select your series model type...

Страница 44: ...StellarMark CIIS CIIP Series User s Manual 40 Step 9 Click OK Step 10 Click Finish to complete the installation...

Страница 45: ...ellarMark machines by purchasing the Parallels Desktop software which allows you to install Windows OS in MAC computers and run Windows based software under MAC computer and output with G Mark Step 1...

Страница 46: ...StellarMark CIIS CIIP Series User s Manual 42 Step 3 Read Software License Agreement and press Accept to continue installation Step 4 Enter your Mac OS X User Name and Password then press OK...

Страница 47: ...StellarMark CIIS CIIP Series User s Manual 43 Step 5 Press Active Step 6 Press OK when activation is complete...

Страница 48: ...StellarMark CIIS CIIP Series User s Manual 44 Step 7 Register Parallels Desktop...

Страница 49: ...tellarMark CIIS CIIP Series User s Manual 45 Step 8 Press Register and OK to complete the installation of Parallels Desktop Step 9 Open Parallels Desktop in the Applications folder then choose File Ne...

Страница 50: ...tellarMark CIIS CIIP Series User s Manual 46 Step 10 Press Install Windows from DVD or image file then press continue to install windows OS Step 11 Select CD ROM drive with the Windows installation CD...

Страница 51: ...StellarMark CIIS CIIP Series User s Manual 47 Step 12 Enter the Windows OS product key Step 13 Select how you would like to run your Windows program...

Страница 52: ...ep 14 After the prior setting is complete the windows OS installation procedure will start automatically Step 15 Windows OS installation is complete then you can refer to 6 2 Software Installation for...

Страница 53: ...ing an error message when you open the G Mark software program Please perform the following steps to solve problem Error message 1 Please insert KeyPro 1 Fix 1 Please close the G Mark software program...

Страница 54: ...StellarMark CIIS CIIP Series User s Manual 50 Step 3 Please check if there is any USB device from the below chart Step 4 Then click on USB Driver and click on right mouse button and update the driver...

Страница 55: ...StellarMark CIIS CIIP Series User s Manual 51 Step 5 Click on Browse my computer for driver software Step 6 Key in the specific path C Program Files G Mark Lib Drivers MC1 Then press Next...

Страница 56: ...can reopen the G Mark software Error message 2 Controller not found Fix 1 Reconnect the USB cable between a PC or Laptop and the Control unit and then reopen the G Mark software program Fix 2 Update...

Страница 57: ...StellarMark CIIS CIIP Series User s Manual 53 Step 2 Select Device Manager Step 3 Please check if there is any USB device from the below chart...

Страница 58: ...StellarMark CIIS CIIP Series User s Manual 54 Step 4 Then click on USB Driver and click on right mouse button and update the driver Step 5 Click on Browse my computer for driver software...

Страница 59: ...StellarMark CIIS CIIP Series User s Manual 55 Step 6 Key in the specific path C Program Files G Mark Lib Drivers MC1 Then press Next Step 7 Press Finish and now you can activate the G Mark software...

Страница 60: ...f the device manager but cannot update the driver We recommended you disable the driver signature enforcement on safe mode please perform the following steps Step 1 Select the Start button Step 2 Type...

Страница 61: ...StellarMark CIIS CIIP Series User s Manual 57 Step 5 Select Troubleshoot Step 6 Select Advanced Options...

Страница 62: ...StellarMark CIIS CIIP Series User s Manual 58 Step 7 Select Startup Settings Step 8 Select Restart...

Страница 63: ...r s Manual 59 Step 9 A menu will appear where you can press F7 on your keyboard to choose Disable driver signing enforcement Step 10 After rebooting go to C Program Files x86 G Mark Lib Drivers MCx an...

Страница 64: ...IP Series User s Manual 60 Step 11 Windows Security will pop up and then click on Install this driver software anyway Step 12 After installing go to device manager and make sure the controller driver...

Страница 65: ...u can change the series and model type through the model manager program The following steps illustrate how to change the series and model type 6 4 1 Change the User Account Control Settings Step 1 Pl...

Страница 66: ...ies User s Manual 62 Step 3 Set the notification to be Never notify and press OK to complete the setting 6 4 2 Setting the Run this program as an administrator Step 1 Find the G Mark Lib which is loca...

Страница 67: ...User s Manual 63 Step 2 Position the mouse on the G Mark Lib and right click properties for the G Mark Lib appears then press the properties Step 3 Click Compatibility tab and select checkbox Run this...

Страница 68: ...StellarMark CIIS CIIP Series User s Manual 64 Step 4 Press OK to complete the setting Step 5 Find the ModelManager exe which is located at C Program Files x86 G Mark Lib...

Страница 69: ...Manual 65 Step 6 Positions the mouse on the ModelManager exe and right click properties for the ModelManager exe appears then press the properties Step 7 Click Compatibility tab and select checkbox R...

Страница 70: ...ual 66 Step 8 Press OK to complete the setting 6 4 3 Change the series and model type Step 1 Open the ModelManager exe which is located at C Program Files x86 G Mark Lib Step 2 Model Manger window wil...

Страница 71: ...StellarMark CIIS CIIP Series User s Manual 67 Step 3 Press OK to complete the change series and model type NOTE Wrong setting for series and model type may cause the machine out of order...

Страница 72: ...StellarMark CIIS CIIP Series User s Manual 68 Chapter 7 Lens Adjustment Import Lens Parameter Lens Parameter Card Lens Parameter Adjustment...

Страница 73: ...69 7 1 Import Lens Parameter Please perform the following steps Step 1 Start the G Mark program Step 2 Select File Configuration Import Export Step 3 Check the Application Config Lens Setting Object D...

Страница 74: ...wn below Step 5 Locate the Lens Parameter folder in the Installation CD and select OK The lens parameter folder is named with the serial number of your machine If there is no Lens Parameter folder fou...

Страница 75: ...StellarMark CIIS CIIP Series User s Manual 71 Step 6 Click the Import button Step 7 Click on the OK button after the Status screen shows Complete Step 8 Click on OK when the Restart message prompts up...

Страница 76: ...lick on the Work Area Tab under the Property Table after G Mark restarts Step 10 The Lens parameter can be found in the Lens list Named with the serial number of your machine Step 11 Click on Apply af...

Страница 77: ...machine and the marking software must be adjusted to match each other Or the marking lines will be distorted or will have an improper scale of the marking content Step 1 Take out the lens parameter ca...

Страница 78: ...StellarMark CIIS CIIP Series User s Manual 74 Step 4 Press New to create a new name for the lens and press OK Step 5 Click Correction to settings lens...

Страница 79: ...Series User s Manual 75 Step 6 Fill in the numbers that are showing on the card to the below table Press Exit to save the settings of the lens NOTE If the size of scan lens is changed the lens paramet...

Страница 80: ...e perform the following steps to find the appropriate lens parameter when changing a different scan field of scan lens Step 1 Create new name for the new lens Step 2 Change the mark area and press Exi...

Страница 81: ...ep 5 If the figure becomes protuberant in X axis the X value will need to be increased like 0 002 while if now it become indentation the X value will have to be reduced to as 0 0014 Keep adjusting the...

Страница 82: ...the adjustment range is from 0mm up to 0 5mm For 140x140mm scan lens Keep adjusting the value until it is acceptable Step 8 If there is an irregular parallelogram go to the lens parameter under the C...

Страница 83: ...Series User s Manual 79 Step 10 Measure the lengths of A B C D and E of the square pattern Make sure these lengths match to the expected length you set from the marking software Step 11 If not correct...

Страница 84: ...StellarMark CIIS CIIP Series User s Manual 80 Chapter 8 Error Message...

Страница 85: ...he occurrence of errors which have arisen while the system is working abnormal When the error occurs an Error message window will pop out on G Mark software and the laser will be unable to fire until...

Страница 86: ...StellarMark CIIS CIIP Series User s Manual 82 Chapter 9 External Control I O pin assignment Laser working flow chart Laser reaction timing diagram...

Страница 87: ...marking software then alarm will change to inactivated laser marker will send a signal out Ready Out OUTPUT When G Mark Advance software is opened it will send out a signal out When the Marking windo...

Страница 88: ...corresponding with the I and O signals on the G Mark software as below Input pins Output pins Not Available The pin 9 pin 16 from Input status are not available to communicate with laser marker Not A...

Страница 89: ...StellarMark CIIS CIIP Series User s Manual 85 9 2 Laser Working Flow Chart NOTE High Low definitions in G Mark software...

Страница 90: ...step of Ready to fire will be depend on the size of working object C D After the file reading is completed it will take less than 1 sec for the external device to receive a Ready signal from the lase...

Страница 91: ...X 20 sec Laser signal Output External device delaying time It will take about X 1 sec for the external device to receive an output signal from the laser marker Laser signal Output External device dela...

Страница 92: ...StellarMark CIIS CIIP Series User s Manual 88 Chapter 10 Basic Maintenance...

Страница 93: ...ou do not turn off and unplug the laser marker before cleaning Damage may occur to the system if you do not turn off and unplug the laser marker before cleaning Always turn off and unplug the laser ma...

Страница 94: ...residue that builds up on the focal lenses can distort the laser beam passing through resulting in poor quality markings and may cause cracks by the uneven heat conduction Please perform the following...

Страница 95: ...cleaner will not remove the mark Be careful not to scratch the lens After the mark is removed follow the steps used to clean residue marks in order to finish the cleaning Oil from hands and the resid...

Страница 96: ...lean a heavy residue mark apply some lens cleaner on each side of the lens Use a cotton swab to remove the caked on residue mark Be careful not to scratch the lens Use acetone if the lens cleaner will...

Страница 97: ...StellarMark CIIS CIIP Series User s Manual 93 Chapter 11 Appendix...

Страница 98: ...kg Max Linear Marking Speed 3 000 mm s Maximum Marking 10 000 mm s Operating System Microsoft Windows 2000 XP Vista 32 64 Bit 7 32 64 Bit 8 32 64 Bit 10 32 64 Bit Desktop pr laptop PCs Safety Class 4...

Страница 99: ...004 mm 0 008 mm 0 012 mm 0 017 mm 0 017 mm CIIP 60Ti93 Model No 070 140 200 300 300DL Working Area 70 x 70mm 140 x 140mm 200 x 200mm 300 x 300 300 x 300 Spot Size 0 11 mm 0 21 mm 0 32 mm 0 46 mm 0 44...

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