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Chapter 8

Troubleshooting

■

Determining network connections and
IP addresses

■

Setting a static IP address

■

Problem resolution

■

Contact information

Содержание WGR-250

Страница 1: ...User Guide Gateway Wireless G Access Point Router...

Страница 2: ......

Страница 3: ...Setting Up Windows Ethernet Networking 25 Naming the computers and the workgroup 26 Naming the computers and the workgroup in Windows XP 26 Naming the computers and the workgroup in Windows 2000 32 N...

Страница 4: ...ter s default settings 60 Upgrading the firmware 61 Changing default access point router settings 63 Access point router status 65 7 Advanced Configuration and Settings 67 Setting up security 68 Estab...

Страница 5: ...iii www gateway com C Safety Regulatory and Legal Information 105 Index 111...

Страница 6: ...iv www gateway com...

Страница 7: ...Chapter 1 1 The Gateway Wireless G Access Point Router Product features Safety Package contents Connectors and LEDs...

Страница 8: ...pass through Important safeguards Precautions Do not place your wireless access point router in direct sunlight or near a heat source as this may damage the housing or electronic components of the de...

Страница 9: ...Setup Wizard and Gateway Wireless G Access Point Router user guide Gateway Wireless G Access Point Router setup poster Parts and accessories The following additional parts and accessories may be help...

Страница 10: ...red After a firmware upgrade this LED will blink for the first minute Wireless Flashing orange The wireless connection is operating WAN Flashing orange Indicates activity on the Internet link LAN 4 1...

Страница 11: ...t ports WAN port Connect the DSL or cable modem to this RJ 45 Ethernet port OR If you are adding this access point router to an existing network that has a router connect the LAN port from the existin...

Страница 12: ...router and adjust the basic security settings go to Setup for Typical Users on page 7 If you are an advanced user that wants to set up and use the wireless access point router and adjust the advanced...

Страница 13: ...Chapter 2 7 Setup for Typical Users Preparation Using the wizard...

Страница 14: ...router that has a network interface card An RJ 45 Ethernet cable Cat 5 or better A DSL or cable modem purchased or provided by your ISP Host computer s IP address assigned by your ISP if a static IP...

Страница 15: ...go to Step 2 2 Click Start then click Run The Run dialog box opens 3 In the Open text box type d WGR250 exe where d is the drive letter of your disc drive 4 Click OK The Gateway Wireless G Access Poin...

Страница 16: ...p for Typical Users www gateway com Where to go from here Now that you have your access point router configured it is time to configure your computers to use it Go to Setting Up Windows Ethernet Netwo...

Страница 17: ...Chapter 3 11 Initial Setup for Advanced Users Preparation Contacting and configuring the access point router...

Страница 18: ...ng the hardware To connect the hardware 1 Turn off and unplug the host computer the DSL or cable modem and the access point router 2 Using an RJ 45 Ethernet cable Cat 5 or better connect the Ethernet...

Страница 19: ...r ISP before you configure your access point router and determine the following If your ISP assigns a static IP address or provides one automatically DHCP each time you connect to the ISP For an autom...

Страница 20: ...gateway com Contacting the access point router To contact the access point router 1 Open your Web browser on the host computer 2 In the address field type 192 168 1 1 then press ENTER The Connect to d...

Страница 21: ...ccess point router To configure the access point router 1 On the Setup page click the arrow to open the Time Zone list then click your time zone If your location uses Daylight Savings Time click to se...

Страница 22: ...rom the Internet after a specified Max Idle Time or Keep Alive which keeps you connected to the Internet even when there is no activity PPTP Europe only If your ISP uses this type of connection obtain...

Страница 23: ...at your location you may want to use different channels for each so the networks do not communicate with each other SSID service set identifier Type the name of your local network This must be the sam...

Страница 24: ...ey when it sends data The receiver must use the same key to let data pass WEP Encryption Select the level of encryption to use either 64 bit or 128 bit The higher level offers more security but may sl...

Страница 25: ...ey WPA Algorithms Select an algorithm method either TKIP Temporal Key Integrity Protocol or AES Advanced Encryption Standard WPA Shared Key Type a pre shared key of from 8 to 63 alphanumeric character...

Страница 26: ...d Encryption Standard RADIUS Server Address Type the IP address of the RADIUS server RADIUS Server Port Type the authentication port used by the RADIUS server The default authentication port is 1812 W...

Страница 27: ...n Dial in User Service RADIUS Server Address Type the IP address of the RADIUS server RADIUS Port Type the authentication port used by the RADIUS server The default authentication port is 1812 Shared...

Страница 28: ...ter Subsequent IP addresses increment by one until all addresses are assigned Maximum Number of DHCP Users Enter the maximum number of IP addresses that you want assigned by the access point router Cl...

Страница 29: ...settings 10 To exit the access point router setup utility either close your browser or enter a different IP address in the address field and press ENTER Where to go from here Now that you have your ac...

Страница 30: ...24 Chapter 3 Initial Setup for Advanced Users www gateway com...

Страница 31: ...Chapter 4 25 Setting Up Windows Ethernet Networking Naming the computers Configuring the TCP IP protocol Configuring your computer for wireless...

Страница 32: ...nd workgroup in Windows Me or Windows 98SE see Naming the computers and the workgroup in Windows Me or Windows 98SE on page 33 Naming the computers and the workgroup in Windows XP Use the Windows XP N...

Страница 33: ...screen opens Important If The wizard found disconnected network hardware screen opens instead of the Select a connection method screen make sure that one end of the Ethernet cable is connected to you...

Страница 34: ...k This computer connects to the Internet through another computer on my network or through a residential gateway 4 Click Next If your computer has both wired and wireless Ethernet capabilities the You...

Страница 35: ...s to my network then click Next The Select the connections to bridge screen opens 6 Click to select all of the Ethernet network connection check boxes then click Next The Give this computer a descript...

Страница 36: ...que on your network All numeric computer names are not allowed Names must contain some letters 9 Click Next The Name your network screen opens 10 Type a name for your workgroup in the Workgroup name b...

Страница 37: ...network on your other computers then click Next 14 Click Finish 15 After you name each networked computer and assign it to your workgroup go to Configuring the TCP IP protocol on page 35 Important You...

Страница 38: ...he computers and the workgroup in Windows Me or Windows 98SE on page 33 To identify this computer on the network 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double...

Страница 39: ...g the computers and the workgroup in Windows Me or Windows 98SE The first time you use networking on your computer you need to give each computer a unique name and assign each computer to the same wor...

Страница 40: ...some letters 6 Type a name for your workgroup in the Workgroup box Use a workgroup name of as many as 15 characters with no blank spaces The workgroup name must be the same for all computers in your n...

Страница 41: ...et up in Windows TCP IP should automatically be installed as the default protocol If it is not installed see the Windows help Configuring your computer for DHCP In order to use the TCP IP protocol on...

Страница 42: ...able on your computer For example if you have both wired and wireless Ethernet hardware installed on your computer there will be two icons one for your wired Ethernet hardware and one for your wireles...

Страница 43: ...rea Connection Properties dialog box 8 Click X to close the Network and Dial up Connections window 9 Repeat this procedure for each Ethernet device on your computer 10 Repeat this procedure for every...

Страница 44: ...to select the TCP IP for your Ethernet network You may have more than one Ethernet device installed on your computer If so select one device to configure If you do not see the TCP IP option for your...

Страница 45: ...ess automatically 8 Click OK to close the Internet Protocol TCP IP Properties dialog box 9 Click OK to close the Network dialog box 10 Click X to close the Control Panel window 11 Repeat this procedur...

Страница 46: ...rnet Connections 2 Click Double click Network Connections The Network Connections dialog box opens 3 Double click the Wireless Network Connection icon for your wireless network interface card If more...

Страница 47: ...key in Windows 98SE Windows 2000 or Windows Me To configure network WEP security in Windows 98 Windows 2000 and Windows Me you must use a client manager For instructions on using a client manager see...

Страница 48: ...42 Chapter 4 Setting Up Windows Ethernet Networking www gateway com...

Страница 49: ...Chapter 5 43 Using Your Network Sharing an Internet connection Sharing drives and printers Using the network...

Страница 50: ...hat the access point router is turned on and configured as instructed by your cable or DSL provider 2 Click Start right click Internet then click Internet Properties The Internet Properties dialog box...

Страница 51: ...45 Sharing an Internet connection www gateway com 3 Click the Connections tab 4 Click Setup The New Connection Wizard opens 5 Click Next The Network Connection Type screen opens...

Страница 52: ...ting Ready screen opens 7 Click Set up my connection manually then click Next The Internet Connection screen opens 8 Click the type of Internet connection you are setting up then click Next 9 Click Fi...

Страница 53: ...r on each computer on your Ethernet network in Windows 2000 Windows Me or Windows 98SE 1 Make sure that the access point router is turned on and configured as instructed by your cable or DSL provider...

Страница 54: ...eway com 4 Click Setup The Internet Connection Wizard opens 5 Click I want to set up my Internet connection manually or I want to connect through a local area network LAN then click Next The Setting u...

Страница 55: ...ou want to set up an Internet e mail account other than the e mail account supplied by your Internet service provider select Yes then click Next Follow the on screen instructions to complete the Inter...

Страница 56: ...computers Print documents on network printers Before you can share your drives and printers you need to turn on Windows file and printer sharing on all the network computers Turning on file and printe...

Страница 57: ...98SE To turn on Windows file and printer sharing in Windows Me or Windows 98SE 1 Right click the My Network Places icon on your desktop then click Properties 2 Click File and Printer Sharing for Micro...

Страница 58: ...that folder will be available to everyone on the network 3 Click the Sharing tab 4 In Windows XP if you want to share the drive or folder with anyone on the network network sharing click to select th...

Страница 59: ...hare this folder on the network check box is not selected OR In Windows 2000 click Do not share this folder OR In Windows Me or Windows 98SE click Not shared 3 Click OK Sharing printers To share your...

Страница 60: ...r in Windows Me or Windows 98SE 1 Click Start Settings then click Printers 2 Double click the name of the printer you want to share 3 Click File then click Properties 4 Click the Sharing tab 5 Click S...

Страница 61: ...e computers and the workgroup on page 26 5 Double click the name of the computer containing the drive or folder you want to view All shared drives and folders are listed Mapping a Network Drive After...

Страница 62: ...ap Network Drive The Map Network Drive dialog box opens 3 Click the arrow to open the Drive list then click the drive letter you want to map this drive or folder to 4 Click Reconnect at Logon if you w...

Страница 63: ...puter icon 2 Browse to the network drive that contains the file you want to copy 3 Browse to the file you want to copy 4 Click the file 5 Click Edit then click Copy 6 Double click the folder where you...

Страница 64: ...58 Chapter 5 Using Your Network www gateway com...

Страница 65: ...er 6 59 Routine Access Point Router Settings and Status Restore the access point router s default settings Upgrade the firmware Change default access point router settings Check access point router st...

Страница 66: ...to the latest version Restoring the access point router s default settings The access point router comes with pre set settings that lets it operate in most situations If you have made changes to these...

Страница 67: ...creased compatibility or an updated interface Check your firmware version and date found on the Setup page against the latest version on the Gateway Web site www gateway com If a new version is availa...

Страница 68: ...Click the Upgrade button and wait while the file is loaded into firmware 7 After the firmware upgrade is complete return to the Setup page and make sure that the new firmware version and date are sho...

Страница 69: ...n click Run Type cmd in the Run dialog box then click OK At the command prompt type ipconfig all then press ENTER Write down the adapter s hardware address To determine your adapter s MAC address in W...

Страница 70: ...nology 7 To create a permanent log of all incoming and outgoing traffic on your Internet connection click the arrow to open the Log list then click Enable 8 To save the new settings click Apply at the...

Страница 71: ...e information on this page is updated approximately every ten seconds In addition to the firmware version and the current time the host name and the domain name if required are shown as well as inform...

Страница 72: ...66 Chapter 6 Routine Access Point Router Settings and Status www gateway com To get a new Internet IP address 1 Click Status on the left side of the window The Status page opens 2 Click DHCP Renew...

Страница 73: ...Chapter 7 67 Advanced Configuration and Settings Set up a security scheme Use filters Forward ports Set up routing dynamic static...

Страница 74: ...point router security scheme Access point router security is your first line of defense whenever you are connected to the Internet Take the time to set up a good access point router security scheme t...

Страница 75: ...g to keep your network from accessing to Web sites that use the ActiveX programming language Cookies Turn on cookie filtering to keep cookies small data files containing information about your compute...

Страница 76: ...d transmission rate for your network You can also modify transmission rate client message notification and data flow Caution We recommend that you do not change the default values on these pages unles...

Страница 77: ...to the Gateway Wireless Router Setup utility For more information see Contacting the access point router on page 14 2 Click Advanced on the left side of the window The Advanced Data page opens 3 To t...

Страница 78: ...etermine an adapter s wireless MAC address see Changing default access point router settings on page 63 c Click Apply to accept your settings OR Click Cancel to remove your changes d Click Close to re...

Страница 79: ...agmentation Threshold field type the threshold size of data packets which will be fragmented into smaller packets Available settings are 256 to 2346 default If you encounter a high packet data error r...

Страница 80: ...deny this access based on the time of day day of the week service type domain name or a keyword you designate To establish Internet Access Policies 1 Open your Web browser and go to the Gateway Wirele...

Страница 81: ...fic to control access to your internal network by computers outside your network 7 Click to select the Deny check box to deny access to specific computers during the times and days specified OR Click...

Страница 82: ...click the arrows to open the time lists then click the time 11 If you selected the Internet Access policy type click the arrow to open the Blocking Services list then click the type of services you w...

Страница 83: ...words that may be found on Web sites that you want to permanently block access to 14 To create additional policies repeat Step 4 through Step 13 blocked services and Web sites remain blocked at all ti...

Страница 84: ...st available Customized Applications box type the name of the service or application you are setting up 5 On the same line in the External Port boxes type the port range that the service uses 6 On the...

Страница 85: ...r to monitor outgoing data for specific port numbers so the access point router can direct the requested incoming data to the same computer The Port Trigger List page opens a On the first available li...

Страница 86: ...outing page lets you set the operating mode and configuration of the access point router If the access point router is used to host your network s connection to the Internet you should set it to Gatew...

Страница 87: ...Router If your access point router is part of a network with other routers 5 If you selected Router mode and you want to use dynamic routing click the arrow to open the Dynamic Routing RIP list then c...

Страница 88: ...in the Enter Route Name box 6 Type the IP address of the network or host to which the static route is directed in the Destination IP Address box 7 Type the subnet mask of the network or host to which...

Страница 89: ...router click the arrow to open the Static Routing list click the static route you want to delete then click Delete This Entry The settings for that static route are deleted 13 When you are finished m...

Страница 90: ...84 Chapter 7 Advanced Configuration and Settings www gateway com...

Страница 91: ...Chapter 8 85 Troubleshooting Determining network connections and IP addresses Setting a static IP address Problem resolution Contact information...

Страница 92: ...net if your ISP s mail and server addresses are configured with single words such as mail home or pop3 The access point router has no way to resolve these abbreviated addresses to the actual IP and We...

Страница 93: ...ly the IP address you will need to determine the Web address To resolve an IP address 1 With the ping utility still active type ping a 64 8 50 100 64 8 50 100 is the IP address returned from pinging m...

Страница 94: ...ype 192 168 1 1 8 At the bottom of the window click Use the following DNS server addresses and type the Preferred DNS Server and Alternative DNS Server contact your ISP if you do not have this informa...

Страница 95: ...our computer s network adapter if there is only one TCP IP line click it then click Properties The TCP IP Properties window for your network adapter opens 4 Click the IP Address tab then click Specify...

Страница 96: ...write it down You are having problems connecting to the Internet 1 Turn off the computer the access point router and the DSL or cable modem 2 Turn on the DSL or cable modem and wait several minutes un...

Страница 97: ...net and not to use a dial up connection You cannot access your wireless access point router Make sure that your access point router is turned on check the power LED Make sure that the SSIDs wireless o...

Страница 98: ...strength of your wireless network For more information see Your wireless Ethernet network is running slower than you expect on page 92 Your wireless Ethernet network is running slower than you expect...

Страница 99: ...ters with the same network name are within range of your computer To check the signal strength of your wireless Ethernet network in Windows 2000 Windows Me or Windows 98SE using the Gateway Wireless M...

Страница 100: ...eway com 1 Double click the Gateway Wireless Monitor icon on the taskbar The Gateway Wireless Monitor program opens 2 Click the Available Networks tab and make sure that you are connected to the netwo...

Страница 101: ...www gateway com 4 Click More The following screen opens The meter shows the signal strength for wireless Ethernet networking on your computer if other computers with the same network name are within r...

Страница 102: ...documents will be faxed to you 800 846 4526 US 877 709 2951 Canada Gateway s fee based software tutorial service Get tutorial assistance for software issues billed by the minute 800 229 1103 charged...

Страница 103: ...Appendix A 97 Glossary...

Страница 104: ...ss to a computer on the network DMZ demilitarized zone DMZ hosting lets a single computer on your LAN expose all of its ports to the Internet When you set up DMZ hosting on a computer you bypass the s...

Страница 105: ...breaking data into small segments for transmitting When the segments are received the data is defragmented and returned to its original format FTP File Transfer Protocol A simple method of transferrin...

Страница 106: ...er through a port Ports are assigned numbers that come after a standard IP address Many programs hide these port numbers to reduce the complexity of TCP IP port forwarding Port forwarding unlike DMZ h...

Страница 107: ...work the computer is located on This number is the same on all computers on a home network switch Like a hub a switch is a hardware device that links computers to create a network A switch provides be...

Страница 108: ...ata communications to a large number of independent users spread over a large geographic area A WAN often links several networks The Internet is a WAN WEP Wired Equivalent Privacy A protocol that adds...

Страница 109: ...Appendix B 103 Specifications...

Страница 110: ...consumption 50 mW to 200 mW Power supply Input 100 240V AC 4A Output 5V DC 2 5A Operating temperature 320 to 40 C 32 to 104 F Operating humidity 10 to 85 non condensing Non operating temperature 20 t...

Страница 111: ...Appendix C 105 Safety Regulatory and Legal Information...

Страница 112: ...mits however care should be taken to make sure the user or bystanders keep the transmitter away from their body when the wireless device is transmitting The transmitting antenna should be installed an...

Страница 113: ...ies This wireless device is intended to be used indoors In some areas use of this device outdoors is prohibited Operation of this device is subject to the following two conditions 1 This device may no...

Страница 114: ...separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV te...

Страница 115: ...iveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath V...

Страница 116: ...110 Appendix C Safety Regulatory and Legal Information www gateway com...

Страница 117: ...iguration DHCP 16 B basic rates setting 73 beacon interval definition 98 setting 73 blocking services setting 76 broadband definition 98 browser definition 98 C cable modem definition 98 Cat 5 connect...

Страница 118: ...rnal port setting 78 F file sharing 50 51 files copying 57 opening 56 printing 57 un sharing 53 filters cookies 69 setting up 74 firmware definition 99 upgrading 61 folders sharing 51 un sharing 53 vi...

Страница 119: ...g files 56 operating mode access point router 81 gateway 81 setting 81 P packet definition 100 passphrase definition 100 PC host 8 12 Ping Packet INternet Groper definition 100 using utility 86 plug a...

Страница 120: ...51 folders 51 Internet connection 44 printers 50 51 53 signal strength checking 92 SSID Service Set IDentifier broadcast ID 17 definition 101 setting 17 starting IP address setting 22 static DNS sett...

Страница 121: ...1 pass through 69 W WAN Wide Area Network connection 5 definition 102 LED 4 Web filters setting 69 Website Blocking by Domain Name 77 by Keyword 77 WEP Wired Equivalent Privacy definition 102 setting...

Страница 122: ...116 www gateway com...

Страница 123: ......

Страница 124: ...MAN 802 11G ROUTER GDE R1 02 04...

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