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Appendix A: Getting Help

Automated troubleshooting system

Telephone numbers

You can access the following services through your telephone
to get answers to your questions:

Service description

How to reach

Use an automated menu system and your telephone
keypad to find answers to common problems.

800-846-2118 (US)
877-709-2945 (Canada)

Resource

Service description

How to reach

Fax on
demand
support

Order a catalog of documents on
common problems, then order
documents by document numbers.
The documents will be faxed to you.

800-846-4526 (US)
877-709-2951 (Canada)

Gateway’s
fee-based
software
tutorial
service

Get tutorial assistance for software
issues billed by the minute.

800-229-1103 (charged
to your credit card)
900-555-4695 (charged
to your telephone bill)

Gateway
Technical
Support

Talk to a Gateway Technical Support
representative about a non-tutorial
technical support question.)
TDD Technical Support (for hearing
impaired) is available:
Weekdays 6:00 a.m. - 8:00 p.m.
Central Time
Weekends 6:00 a.m. - 5:00 p.m.
Central Time

800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-1778 (TDD)

Sales,
accounting,
and
warranty

Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.

800-846-2000 (US)
888-888-2037 (Canada)

8509391.book Page 36 Tuesday, August 12, 2003 12:52 PM

Содержание WGC-220

Страница 1: ...Installing Configuring your GatewayWindows network installationguide 802 11g wireless series PC Card modelWGC 220 ...

Страница 2: ......

Страница 3: ...s Me and Windows 2000 17 Step 1 Installing the hardware and software 18 Installing the Gateway Wireless Monitor 18 Installing the PC Card in your computer 20 Installing the PC Card driver 21 Step 2 Configuring the PC Card 24 Naming the computers and the workgroup 24 Step 3 Configuring the TCP IP protocol 28 Terms you should know 28 Setting up a DHCP IP address for each computer 28 Turning the wire...

Страница 4: ...ii www gateway com 8509391 book Page ii Tuesday August 12 2003 12 52 PM ...

Страница 5: ...twork Complete these tasks in sequence Step 1 Installing the hardware and software on page 2 Step 2 Configuring the PC Card on page 5 Step 3 Configuring the TCP IP protocol on page 12 If you need to install and configure the PC Card for other versions of Windows see Windows 98SE Windows Me and Windows 2000 on page 17 8509391 book Page 1 Tuesday August 12 2003 12 52 PM ...

Страница 6: ... PC Card slot label side up until the black antenna is the only thing protruding from the side of your computer If this is the first time you have installed this PC Card into your computer the Found New Hardware Wizard opens To complete the PC Card installation go to Installing the PC Card driver on page 2 Installing the PC Card driver Use the following instructions to install the PC Card driver f...

Страница 7: ...Card driver 1 When the Found New Hardware Wizard opens insert the installation CD in the CD drive 2 Click Install the software automatically Recommended then click Next The wizard displays a list of recommended drivers to install 8509391 book Page 3 Tuesday August 12 2003 12 52 PM ...

Страница 8: ...ver winxp folder on the installation CD then click Next 4 When a message tells you that the driver has not passed Windows Logo testing click Continue Anyway The device driver files are copied to the hard drive 5 Click Finish to complete the installation 8509391 book Page 4 Tuesday August 12 2003 12 52 PM ...

Страница 9: ...gs in Windows XP Important The network setup procedure uses the Windows XP Network Setup Wizard The example screens show the screens that typically appear in the course of using the wizard If your network situation differs from that used in this example you may encounter additional screens or screens with different selections Make sure that you read each screen in the wizard and make your selectio...

Страница 10: ...Network Setup Wizard icon on the Windows XP taskbar The Network Setup Wizard opens OR Click Start All Programs Accessories Communications then click Network Setup Wizard The Network Setup Wizard opens 2 Click Next to continue through the wizard 8509391 book Page 6 Tuesday August 12 2003 12 52 PM ...

Страница 11: ... Click Next The wizard found disconnected network hardware screen opens 4 Click to select the Ignore disconnected network hardware check box then click Next The Select a connection method screen opens 8509391 book Page 7 Tuesday August 12 2003 12 52 PM ...

Страница 12: ...hrough a residential gateway then click Next 6 If the Your computer has multiple connections screen opens click Let me choose the connections to my network then click Next 7 On the Select the connections to bridge screen click to select the Wireless Network Connection check box 8509391 book Page 8 Tuesday August 12 2003 12 52 PM ...

Страница 13: ...e Computer name box This name identifies the computer to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters Important You must give each computer on the network a unique Computer Name and the same Workgroup Name 8509391 book Page 9 Tue...

Страница 14: ... name box Use a workgroup name of up to 15 characters with no blank spaces The workgroup name must be the same for all computers in your network workgroup and the name must be different than any computer name on your network 13 Click Next The Ready to apply network settings screen opens 8509391 book Page 10 Tuesday August 12 2003 12 52 PM ...

Страница 15: ...r other computers or click Just finish the wizard I don t need to run the wizard on other computers 16 Click Next 17 Click Finish After you name each computer and assign it to your workgroup go to Step 3 Configuring the TCP IP protocol on page 12 Help and Support For more information about using the Network Setup Wizard in Windows XP click Start then click Help and Support Type the keyword Network...

Страница 16: ... protocol on each computer you must either set the protocol to Obtain an IP address from a DHCP server or make the IP address settings manually If you use a wireless access point router that can act as the DHCP server you can select Obtain an IP address from a DHCP server Obtaining an IP address automatically using DHCP is one of the most common methods for setting up wireless network devices If y...

Страница 17: ...Double click Network Connections The Network Connections window opens 3 Right click Wireless Network Connection then click Properties The Wireless Network Connection Properties dialog box opens 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items list If you do not see TCP IP drag the scroll bar to see more choices 5 Click Properties The Internet...

Страница 18: ...Properties dialog box 9 Click OK to close the Wireless Network Connection Properties dialog box 10 Click X to close the Network Connections window 11 Repeat this procedure for every computer on your network 12 After you set up the IP addresses on all your computers go to Where to go from here on page 16 8509391 book Page 14 Tuesday August 12 2003 12 52 PM ...

Страница 19: ...To turn the wireless emitter off Click the remove hardware icon in the taskbar the PC Card name then click Stop OR Turn off your computer Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devi...

Страница 20: ...ess Ethernet network After you create and configure your wireless Ethernet network and you know how to turn your wireless emitter on and off you are ready to use the network Go to the sharing your resources section in the Setting Up Your Wireless Windows Network guide included on the installation CD that came with your network device Troubleshooting your wireless Ethernet network If you cannot get...

Страница 21: ...nd configure your computer for a wireless Ethernet network Complete these tasks in sequence Step 1 Installing the hardware and software on page 18 Step 2 Configuring the PC Card on page 24 Step 3 Configuring the TCP IP protocol on page 28 If you need to install and configure the PC Card for Windows XP see Windows XP on page 1 8509391 book Page 17 Tuesday August 12 2003 12 52 PM ...

Страница 22: ...eless Monitor 1 Insert the CD that came with your PC Card into your computer s CD or DVD drive If the program starts automatically go to Step 5 OR If the program does not start automatically go to Step 2 2 Click Start then click Run The Run dialog box opens 3 In the Open text box type d app setup exe where d is the drive letter of your CD or DVD drive 4 Click OK The Gateway Wireless Monitor wizard...

Страница 23: ...e License Agreement The Choose Destination Location screen opens 7 Click Next The wizard installs the program on your computer 8 When prompted click Yes I want to restart my computer now then click Finish Your computer restarts and completes the Gateway Wireless Monitor installation 8509391 book Page 19 Tuesday August 12 2003 12 52 PM ...

Страница 24: ...in your computer Push the card firmly into the PC Card slot label side up until the black antenna is the only thing protruding from the side of your computer If this is the first time you have installed this PC Card into your computer the Add New Hardware Wizard opens To complete the PC Card installation go to Installing the PC Card driver on page 21 8509391 book Page 20 Tuesday August 12 2003 12 ...

Страница 25: ...rive Important The instructions for installing the PC Card driver use the Add New Hardware Wizard The example screens show the screens that typically appear in the course of using the wizard If your operating system situation differs from that used in this example you may encounter additional screens or screens with different selections Make sure that you read each screen in the wizard and make yo...

Страница 26: ...lick Next The search for new drivers screen opens 3 Click to select the CD ROM drive and Specify a location check boxes Make sure that all other check boxes are cleared 4 Click Browse The Browse for Folder dialog box opens 8509391 book Page 22 Tuesday August 12 2003 12 52 PM ...

Страница 27: ... located under the Driver folder on the installation CD 6 Click OK The Add New Wizard locates the PC Card driver 7 Click Next The device driver files are copied to the hard drive 8 Click OK to restart your computer and complete the driver installation Important If you are installing drivers for Windows Me click the Win9X folder for the Windows Me driver installation 8509391 book Page 23 Tuesday Au...

Страница 28: ... see To identify a Windows 2000 computer on the network on page 26 If you are naming the computer and workgroup in Windows 98SE or Windows Me see To identify a Windows 98SE or Windows Me computer on the network on page 24 To identify a Windows 98SE or Windows Me computer on the network 1 Click Start Settings then click Control Panel The Control Panel window opens 2 If you are using Windows Me clic...

Страница 29: ...ot allowed Names must contain some letters 6 Type a name for your workgroup in the Workgroup box Use a workgroup name of up to 15 characters with no blank spaces The workgroup name must be the same for all computers in your network workgroup and the name must be different than any computer name on your network 7 Click OK to close the Network dialog box 8 Click X to close the Control Panel Importan...

Страница 30: ...log box opens 3 Click the Network Identification tab 4 Click Properties The Identification Changes dialog box opens 5 Type a unique computer name in the Computer name box This name identifies the computer to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names mu...

Страница 31: ...me for all computers in your network workgroup and the name must be different than any computer name on your network 7 Click OK to close the Identification Changes dialog box 8 Click OK to close the System Identification dialog box 9 After you name each computer and assign it to your workgroup go to Step 3 Configuring the TCP IP protocol on page 28 8509391 book Page 27 Tuesday August 12 2003 12 52...

Страница 32: ...Internet Protocol IP address is a number that uniquely identifies a computer on the network Setting up a DHCP IP address for each computer In order to use the TCP IP protocol on each computer you must either set the protocol to Obtain an IP address from a DHCP server or make the IP address settings manually If you use a wireless access point router that can act as the DHCP server you can select Ob...

Страница 33: ...p a DHCP IP address for Windows 2000 on page 31 To set up a DHCP IP address for Windows 98SE or Windows Me 1 Click Start Settings then click Control Panel The Control Panel window opens 2 If you are using Windows Me click view all Control Panel options 3 Double click the Network icon The Network dialog box opens 4 Click TCP IP Gateway Wireless 802 11G PC Card Adapter If you do not see TCP IP drag ...

Страница 34: ...lick OK to close the TCP IP Properties dialog box 8 Click OK to close the Network dialog box 9 Click X to close the Control Panel window 10 Repeat this procedure for every computer on your network 11 After you set up the IP addresses on all your computers go to Where to go from here on page 34 8509391 book Page 30 Tuesday August 12 2003 12 52 PM ...

Страница 35: ... Ethernet hardware installed on your computer there will be at least two icons one for your wired Ethernet hardware and one for your wireless Ethernet hardware 2 Right click the Local Area Connection icon for the wireless Ethernet hardware then click Properties The Local Area Connection Properties dialog box opens 3 Click to select the Internet Protocol TCP IP check box in the Components checked a...

Страница 36: ... to close the Internet Protocol TCP IP Properties dialog box 7 Click OK to close the Local Area Connection Properties dialog box 8 Click X to close the Network and Dial up Connections window 9 Repeat this procedure for every computer on your network 10 After you set up the IP addresses on all your computers go to Where to go from here on page 34 8509391 book Page 32 Tuesday August 12 2003 12 52 PM...

Страница 37: ...ff In the Windows Me or Windows 2000 click the remove hardware icon in the taskbar the PC Card name then click Stop OR In Windows 98SE remove the PC Card OR Turn off your computer Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 8...

Страница 38: ...sing your wireless Ethernet network After you create and configure your wireless Ethernet network and you know how to turn your wireless emitter on and off you are ready to use the network Go to the sharing your resources section in the Setting Up Your Wireless Windows Network guide included on the installation CD that came with your network device Troubleshooting your wireless Ethernet network If...

Страница 39: ...Technical Support Gateway offers a wide range of customer service technical support and information services Use the following information to contact Gateway for help 8509391 book Page 35 Tuesday August 12 2003 12 52 PM ...

Страница 40: ...oftware tutorial service Get tutorial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Week...

Страница 41: ... general overview of considerations while operating the wireless LAN Limitations cautions and concerns are listed below and in the specific country sections or country group sections This wireless device is only qualified for use in the countries identified by the Radio Approval Marks on the device rating label If the country you will be using the wireless device in is not listed please 8509391 bo...

Страница 42: ...ices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation Measurements have been performed to show that the RF exposure is below what is considered safe limits however care should be taken to make sure that the user or bystanders keep the transmitter away from their bodies when the wireless device is transmitting The transmitting an...

Страница 43: ...irports hospitals and oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environments where you are uncertain of the sanction to use wireless devices ask the applicable authority for authorization prior to use or turning on the wireless device Warning Every country has different restrictions on the use of wireless de...

Страница 44: ...ed and used in a manner to maintain 5 cm 2 inch from user s or bystanders bodies This wireless device is intended to be used indoors In some areas use of this device outdoors is prohibited Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause ...

Страница 45: ...rference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect th...

Страница 46: ... 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation California Proposition 65 Warning Warning Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product Warning This product contains chemicals including lead k...

Страница 47: ...spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gate...

Страница 48: ...MAN 802 11G PC CRD INST GDE R0 8 03 ...

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