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Troubleshooting

Troubleshooting

Audio

See

“Sound” on page 95

Battery

See

“Power” on page 93

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

■

Make sure that the disc label is facing up, then try again.

■

Try a different disc. Occasionally discs are flawed or become scratched and cannot
be read by the CD or DVD drive.

■

If you are trying to play a DVD, make sure that you have a DVD drive. To identify
your drive type, see

“Identifying drive types” on page 43

■

Your computer may be experiencing some temporary memory problems. Shut
down and restart your computer.

■

Some music CDs have copy protection software. You may not be able to play these
CDs on your computer.

■

Clean the disc. For more information, see

“Cleaning CDs or DVDs” on page 66

■

Make sure that the drive is configured correctly by following the instructions in
the drive documentation.

■

Reinstall the device driver.

Audio CD does not produce sound

■

Make sure that the disc label is facing up, then try again.

■

Some music CDs have copy protection software. You may not be able to play these
CDs on your computer.

■

Make sure that the volume controls are turned up. For more information, see

“Adjusting the volume” on page 26

■

Make sure that the mute controls are turned off. For more information, see

“Adjusting the volume” on page 26

Содержание Personal Computer

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Страница 3: ...ing up your computer desk and chair 19 Setting up your computer and computer accessories 19 Sitting at your computer 19 Avoiding discomfort and injury from repetitive strain 20 Protecting from power s...

Страница 4: ...outer 50 Creating an Ethernet network 52 Making sure your broadband connection works 52 Naming the computers and the workgroup 52 Configuring the TCP IP protocol 53 Setting up an Ethernet network 55 C...

Страница 5: ...ooting 81 Audio 81 Battery 81 CD or DVD drives 81 Computer 82 Diskette drive 83 Display 84 DVD drives 84 File management 85 Hard drive 85 Internet 86 Keyboard 87 Memory 88 Memory card reader 88 Modem...

Страница 6: ...iv www gateway com...

Страница 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using BigFix Using Your Computer guide Using online help Contacting Gateway...

Страница 8: ...ully to familiarize yourself with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Gateway stands...

Страница 9: ...ovides the most current drivers product specifications tutorials and personalized information about your computer Visit the Gateway Support Web site at support gateway com Using Support The Support si...

Страница 10: ...updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your computer Click Browse All Downloads to walk through a step by step wizard to locate your drivers Cu...

Страница 11: ...eshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support Cli...

Страница 12: ...words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results...

Страница 13: ...s To access the Using Your Computer guide Click Start All Programs then click Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to per...

Страница 14: ...1 Getting Help Gateway contact information To help you locate Gateway contact information you can find the Gateway Web site Online Support and technical support contact information on the label locat...

Страница 15: ...ing Out Your Gateway Computer Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purch...

Страница 16: ...OSD see Computer display on page 34 Speakers Provide stereo audio output when headphones or amplified speakers are not plugged in Headphone jack Plug headphones into this jack Microphone jack Plug a m...

Страница 17: ...rmation see Using the CD or DVD drive on page 43 and Creating CDs and DVDs on page 45 This drive may be a CD recordable CD DVD or recordable DVD drive To identify your drive type and for more informat...

Страница 18: ...line in jack Plug an external audio input source such as a stereo into this jack so you can record sound on your computer PS 2 mouse port Plug a Personal System 2 PS 2 mouse into this port Parallel po...

Страница 19: ...e into these ports For more information see Installing a printer scanner or other peripheral device on page 38 Audio line out jack Plug an external audio output source such as external speakers into t...

Страница 20: ...re or i Link devices such as a digital video camera into these 4 pin and 6 pin IEEE 1394 ports For more information see Installing a printer scanner or other peripheral device on page 38 USB ports Plu...

Страница 21: ...eway com Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory Printers You...

Страница 22: ...dable drives see Creating CDs and DVDs on page 45 If you need to back up your entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to sto...

Страница 23: ...ed Using your computer safely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Using the keyboard and the mouse Using the computer display Inst...

Страница 24: ...avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your display Use soft indirect...

Страница 25: ...at or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use...

Страница 26: ...m to a surge protector which absorbs voltage surges and prevents them from reaching your computer An uninterruptible power supply UPS supplies battery power to your computer during a power failure Alt...

Страница 27: ...y peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions Important Your computer has a built in variable speed fan In addition your...

Страница 28: ...has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Warning When you turn off your computer certain components in the power supply and...

Страница 29: ...rt your computer 1 Press CTRL ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the...

Страница 30: ...bs on the top of the cover with the slots above the back ports then swing the cord cover s bottom tabs into the slots on the bottom of the computer view shown from below for clarity To remove the cord...

Страница 31: ...sington cable lock to prevent the theft of your computer or its internal components While the cable lock is installed the computer s back panel cannot be removed To lock your computer Install a cable...

Страница 32: ...are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the multifunction or wireless keyboard For more information see Using the keyboard...

Страница 33: ...wn the page to the beginning of a document or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function...

Страница 34: ...of a document or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Open the Window...

Страница 35: ...CD track or DVD chapter Volume down Decrease the volume Volume up Increase the volume Mute Turn off all sound My Documents Open the My Documents folder You can customize this button to open another pr...

Страница 36: ...n keys Start program actions Each program uses different function keys for different purposes See the program s help to learn more about function key actions Special function buttons Press these butto...

Страница 37: ...ame direction You can use the left and right buttons on the mouse to select objects on the display You can use the scroll wheel on the mouse to move through a document This feature is not available in...

Страница 38: ...led double clicking Access a shortcut menu or find more information about an object on the computer display Position the pointer over the object Quickly press and release the right mouse button once T...

Страница 39: ...rk For information about setting up a wired or wireless Ethernet network see Networking Your Computer on page 49 To connect to a wired Ethernet network 1 Insert one end of the network cable into the n...

Страница 40: ...he computer display features an on screen display OSD that lets you adjust and save contrast brightness and other settings for the display Your computer saves changes you make to the settings even if...

Страница 41: ...o the main menu screen 5 If you want to adjust additional OSD options repeat Step 2 through Step 4 until all adjustments are made 6 Press the EXIT button again to exit the OSD OSD menus You can access...

Страница 42: ...oves the image left and right You can also use the Auto function to configure the vertical and horizontal position automatically For more information on the Auto function see External controls on page...

Страница 43: ...s see Adjusting the screen and desktop settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Languag...

Страница 44: ...usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the dev...

Страница 45: ...Chapter 4 39 Using Drives and Ports Using the diskette drive Using the memory card reader Using CD or DVD drives Using a PC Card...

Страница 46: ...puter To use a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the diskette drive let...

Страница 47: ...es Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one media type to another Card Type Slot Insert CompactFlash Upper left Label facing up...

Страница 48: ...ndicator to stop blinking then pull the media out of the slot Caution To avoid memory card damage or errors while using a memory card insert only one memory card in the same slot at a time Caution Do...

Страница 49: ...g data creating CDs and playing DVDs DVD drive Installing programs playing audio CDs playing DVDs and accessing data DVD RW Installing programs playing audio CDs playing DVDs accessing data creating C...

Страница 50: ...pletely open 2 Place the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place You can place your other hand underneath the disc tray to support it...

Страница 51: ...your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Important When you place a single sided disc in the tray make sure that the label side is facing up If the...

Страница 52: ...cards because your computer supports hot swapping Hot swapping means that you can insert a PC Card while your computer is running If the PC Card does not work after hot swapping see the PC Card manuf...

Страница 53: ...con in the taskbar then select the PC Card name and click Stop OR Turn off your computer 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject...

Страница 54: ...48 www gateway com Chapter 4 Using Drives and Ports...

Страница 55: ...Chapter 5 49 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network...

Страница 56: ...stall special Ethernet cables in your home or office Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol DHCP using a router A DHCP network configuration...

Страница 57: ...Ethernet 100 Mbps or 10 100 or Gigabit Ethernet 1000 Mbps or 10 100 1000 A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated compone...

Страница 58: ...ialog box opens 3 Click Computer Name 4 Click Change The Computer Name Changes dialog box opens 5 Type a unique computer name in the Computer name box This name identifies the computer to other users...

Страница 59: ...ns When networking is set up in Windows XP TCP IP is automatically installed as the default protocol Terms you should know DHCP Dynamic Host Configuration Protocol DHCP lets a router temporarily assig...

Страница 60: ...u do not have a LAN connection setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connect...

Страница 61: ...ick X to close the Network Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable app...

Страница 62: ...er you need a straight through cable for each computer you want to connect to the network Important Category 5 cables are available in two different types straight through cables used to connect compu...

Страница 63: ...s Compare the status lights on the front of the router with the patterns described in the router literature Temporarily turn off any firewall software on your desktop computer Turn off all of the devi...

Страница 64: ...58 www gateway com Chapter 5 Networking Your Computer...

Страница 65: ...Chapter 6 59 Maintaining Your Computer Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system...

Страница 66: ...n storing your computer for an extended period of time unplug AC power Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Up...

Страница 67: ...hen you purchased your computer Using the Norton Internet Security program to check files and programs that are attached to e mail messages or downloaded from the Internet Checking all programs for vi...

Страница 68: ...teway com Chapter 6 Maintaining Your Computer To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 2 Click Norton...

Страница 69: ...3 Turn on your computer and rescan for the virus To update Norton Internet Security 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click No...

Страница 70: ...an damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust awa...

Страница 71: ...becomes difficult to control precisely cleaning the mouse will likely improve its accuracy To clean your optical mouse Wipe the bottom of the mouse with a damp lint free cloth To clean your trackball...

Страница 72: ...ball with a soft cloth 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Cleaning CDs or DVDs Wipe from the cent...

Страница 73: ...ories System Tools then click System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to rein...

Страница 74: ...nfiguration If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the o...

Страница 75: ...Chapter 7 69 Upgrading Your Computer Opening the computer case Upgrading the hard drive Adding memory...

Страница 76: ...am Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic pr...

Страница 77: ...s disconnect the power cord and all other external cables 3 Press the power button to drain any residual power from your computer 4 Remove the four screws on the back of the computer case 5 With your...

Страница 78: ...n on a towel or other non abrasive surface 2 Hook the back panel s tabs into the notches on the top of the open computer s back then swing the back panel down and press it into place 3 Replace the fou...

Страница 79: ...ick Recovery Help Manual 2 Print the Using Gateway System Recovery online guide for use in Step 15 3 Back up any data you want to transfer to the new hard drive For more information see Backing up fil...

Страница 80: ...Chapter 7 Upgrading Your Computer 5 Press the drive cage release latch 6 While holding the latch pull the drive cage out of the computer Profile 5 shown 7 Disconnect the drive cable and power cable f...

Страница 81: ...75 www gateway com Replacing the hard drive 8 Remove the four screws that secure the hard drive to the hard drive cage 9 Remove the drive Screw Screw Screw Screw...

Страница 82: ...cure it with the four screws removed earlier 12 Connect the drive cable and power cable to the drive 13 Slide the drive cage into the computer until it clicks into place 14 Close the case by following...

Страница 83: ...e of memory module for your computer Your computer uses DIMM memory To install or replace DIMM memory 1 Open the case by following the instructions in Opening the case on page 71 2 Find the memory mod...

Страница 84: ...mory module with the notch on the memory module bank and press firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure y...

Страница 85: ...Chapter 8 79 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems Getting tutoring and training...

Страница 86: ...s a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The mess...

Страница 87: ...oblems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning CDs or D...

Страница 88: ...t help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD...

Страница 89: ...n included on your hard drive To access this guide click Start All Programs then click Gateway Documentation If errors are detected and corrected try using the diskette again You see a Access Denied o...

Страница 90: ...shelf or laser printer The text on the display is dim or difficult to read Adjust the brightness and contrast controls Change the display settings DVD drives See CD or DVD drives on page 81 Tips Trick...

Страница 91: ...om the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Using Disk Cleanup in Using Your Computer which has been included on your hard drive To access this guide click...

Страница 92: ...tem disk or disk error error message Eject the diskette from the diskette drive then press ENTER Internet You cannot connect to the Internet If you are using a dial up modem make sure that the modem c...

Страница 93: ...imedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not received...

Страница 94: ...c program to help determine if a memory module is failing You see a Not enough memory error message Close all programs then restart your computer Memory card reader Drive letters for the memory card s...

Страница 95: ...t Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a...

Страница 96: ...P limitations may lower the speed even further If your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your computer has a v 92 modem the speed at which yo...

Страница 97: ...ies to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You...

Страница 98: ...g the mouse on page 65 Networks You cannot see the other computers on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is...

Страница 99: ...ur computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your computer will not turn on Make sure that your power cord is connected correctly to...

Страница 100: ...ndow opens 3 Right click the name of the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See the guide that came with your printer for instruc...

Страница 101: ...controls are turned up For more information see Adjusting the volume on page 26 Make sure that mute controls are turned off For more information see Adjusting the volume on page 26 Make sure that the...

Страница 102: ...are from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows doc...

Страница 103: ...e Service description How to reach Answers by Gateway Get tutorial assistance for hardware and software issues This is a fee based service www gateway com answers Gateway Customer Care Talk to a Gatew...

Страница 104: ...y computers For more information go to www gateway com answers Training Gateway provides the following computer based training Help and Support For more how to information about Windows click Start th...

Страница 105: ...Appendix A 99 Safety Regulatory and Legal Information Safety information Regulatory statements Notices...

Страница 106: ...rd with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cab...

Страница 107: ...er or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories...

Страница 108: ...g the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the f...

Страница 109: ...or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbag...

Страница 110: ...e made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improveme...

Страница 111: ...ory cards supported 41 using memory card 42 case closing 72 opening 71 CD cleaning 66 controlling play with keyboard 29 inserting 44 playing audio 45 recording 45 troubleshooting 81 CD drive identifyi...

Страница 112: ...Warranty 97 D default printer 94 DHCP 53 digital camera serial port 13 USB port 13 14 digital video camera IEEE 1394 port 14 DIMM See memory directional keys 27 28 31 diskette drive 40 troubleshooting...

Страница 113: ...g Help and Support topics 6 specifications 15 Firewire port 14 38 folders opening 32 function keys 27 28 30 G Gateway eSupport 15 serial number 15 Web address 3 Web site 3 Gigabit Ethernet 50 H hard d...

Страница 114: ...5 cleaning computer screen 65 cleaning keyboard 64 cleaning mouse 65 protecting from viruses 61 memory adding 77 installing 77 purchasing 15 replacing 77 troubleshooting 88 memory card reader locating...

Страница 115: ...on 29 online search button 30 opening computer case 71 files 32 folders 32 programs 32 shortcut menu 32 OSD controls 10 34 P Pad Lock indicator 27 28 parallel port 12 password 93 PC Card installing 46...

Страница 116: ...leshooting 84 screen objects getting information 32 moving 32 selecting 32 Scroll Lock indicator 27 28 scroll wheel 31 search button 30 searching Help and Support 6 serial number 15 serial port 13 set...

Страница 117: ...eb site connection speed 87 turning off computer 11 22 23 turning on computer 11 21 tutoring fee based 98 U uninterruptible power supply UPS 16 20 updating device drivers 3 Windows 60 UPS 16 20 USB po...

Страница 118: ...112 www gateway com...

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Страница 120: ...NSK DWL PFL5 5 5 USR GDE R3 7 05...

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