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CHAPTER 4: Troubleshooting

146

No-beep error messages

Invalid System Configuration Data

■

Test or replace the BIOS ROM.

■

Test or replace the system board.

I/O device IRQ conflict

■

Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.

■

Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.

■

Test or replace the system board.

Operating system not found

■

Run the BIOS Setup Utility and see if fixed disk and drive A: are
properly identified.

■

Test or replace the diskette drive

■

Test or replace the hard disk drive

■

Test or replace the system board

No-beep Error Messages

FRU/Action in Sequence

No beep, power-on indicator turns off and LCD
is blank.

■

Test the power source (battery pack and power adapter).

See “Testing

the power system” on page 141.

■

Make sure that every connector is connected tightly and correctly.

■

Reconnect the SO-DIMM.

■

Test or replace the LED board.

■

Test or replace the system board.

No beep, power-on indicator turns on and LCD
is blank.

■

Test the power source (battery pack and power adapter).

See “Testing

the power system” on page 141.

■

Reconnect the LCD connector

■

Check the hard disk drive.

■

Check the LCD inverter ID.

■

Check the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

No beep, power-on indicator turns on and LCD
is blank. But you can see POST on an external
CRT.

■

Reconnect the LCD connectors.

■

Check the LCD inverter ID.

■

Check the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

No beep, power-on indicator turns on and a
blinking cursor shown on LCD during POST.

■

Make sure that every connector is connected tightly and correctly.

■

Test or replace the system board.

No beep during POST but system runs
correctly.

■

Test or replace the speaker.

■

Test or replace the system board.

Error Messages

FRU/Action Sequence

Содержание P-79

Страница 1: ...P 79 SERVICEGUIDE...

Страница 2: ...ttp csd acer com tw Copyright 2009 Gateway Inc All rights reserved Gateway Gateway Country the Gateway stylized logo and the black and white spot design are trademarks or registered trademarks of Gate...

Страница 3: ...ical drive 73 Replacing the keyboard cover 75 Replacing the keyboard 78 Replacing the inverter 81 Replacing the webcam 84 Replacing the lid latches 87 Replacing the LCD assembly 90 Replacing the LCD p...

Страница 4: ...es 152 Intermittent problems 155 Undetermined problems 155 System board top connectors 158 System board bottom connectors 159 Introduction 162 Exploded diagram 163 FRU list 164 Introduction 182 Micros...

Страница 5: ...iii www gateway com...

Страница 6: ...Contents iv...

Страница 7: ...CHAPTER1 1 System specifications Preface Features System block diagram Hardware specifications and configurations Notebook product tour...

Страница 8: ...to date information available on your regional web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers Y...

Страница 9: ...imedia Interface with HDCP High bandwidth Digital Content Protection support Storage subsystem Industry standard 2 5 120 500GB or higher 9 5mm height hard disk drive Optical drive options Blu ray Disc...

Страница 10: ...e SPDIF Audio Out Microphone in DC in jack for AC adapter PCMCIA slot Type II ExpressCard 54 slot Fingerprint reader optional 5 in 1 card reader SD MMC MS MS PRO xD HDMI port with HDCP support Securit...

Страница 11: ...www gateway com 5 System block diagram...

Страница 12: ...CPU package Socket P FCPGA CPU core voltage 1 0375V to 1 3V Item Controller Core logic Intel GM45 ICH9ME VGA NVidia N10E GT 1 LAN Marvell 88E8057 USB 2 0 Intel ICH9ME Super I O controller Bluetooth Fo...

Страница 13: ...am Interface BIS 1 0 PC2002 2005 compliant Intel Enhanced Speedstep Technology ASF 2 0 TPM v1 2 AHCI support iAMT 4 0 or later for Intel platform BIOS password control Manually set Supervisor and User...

Страница 14: ...5000BE VT 22ZAT0 ST9320421A S HTS723232L 9SA00 WD3200BEK T 22F3T0 Capacity MB 120000 160000 250000 320000 500000 320000 Bytes per sector 512 512 512 N A 512 512 Data heads 3 3 4 4 N A 2 4 2 4 Drive Fo...

Страница 15: ...sion Video CD Cd Extra CD CD text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard...

Страница 16: ...RW CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue...

Страница 17: ...T also called Brightness 220 Luminance Uniformity 1 25 max Contrast Ratio 400 typical Response Time msec 8 Nominal Input Voltage VDD 3 3V Viewing Angle degree Horizontal Right Left Vertical Upper Lowe...

Страница 18: ...lacing Vibrant Color Temperature Correction LCD Overdrive High Quality Real Time video recording Best quality 10 bit display pipeline NVIDIA nView Multi Display Technology SmartDimmer Technology Integ...

Страница 19: ...ia cards Supports xD Picture card and SmartMedia cards Item Specification Controller O2Micro OZ27C10LN Cards supported Type II Item Specification Controller ICH9ME Supports card type Type 54 Number of...

Страница 20: ...per channel Features 97 dB SNR DACs 90 dB SNR ADCs Enable VoIP function Subwoofer support Item Specification LAN chipset Marvell 88E8057 Supports LAN protocol 10 100 1000 Mbps LAN connector type RJ45...

Страница 21: ...on Buttons Media control buttons and capacitive volume control on media panel Power button Windows Hotstart select models only Wireless on off switch Indicators Wireless on off Caps Lock Num Lock Hard...

Страница 22: ...on 192 4 pixel array Technology CMOS active capacitive pixel sensing Power 3 3V Software Gateway Fingerprint Solution Item Specification Model Chicony CNF6141 Interface USB 2 0 Resolution 1 3M pixels...

Страница 23: ...74A to 6 32A 120W ACPI mode Power Management Mech Off G3 All devices in the notebook are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the notebook are turned off complete...

Страница 24: ...al IEEE 802 11 wireless network radio and optional Bluetooth radio on or off For more information see Wireless Ethernet Networking in your online User Guide Warning Radio frequency wireless communicat...

Страница 25: ...and xD Picture Card cards IEEE 1394 port optional Plug an IEEE 1394 also known as Firewire or i Link device such as a digital camcorder or MP3 player into this optional 4 pin IEEE 1394 port Express Ca...

Страница 26: ...ay become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damag...

Страница 27: ...rovides power when the notebook is not plugged into AC power Battery lock Slide to unlock the battery Customer Care label Includes the Customer Care contact information Hard drive bay The hard drive s...

Страница 28: ...figure the power button for Sleep Resume mode Multimedia panel optional Use to control playback of CDs and DVDs The panel includes a capacitive touch volume control Touchpad Provides all the functiona...

Страница 29: ...VoIP calls Important The optional microphone is only available when purchased with the optional webcam Webcam optional Use to let others see who they are communicating with when making VoIP calls Web...

Страница 30: ...toggle the status indicators on Indicator Icon Description Wireless network LED on Optional wireless IEEE 802 11 radio is turned on LED off Optional wireless IEEE 802 11 radio is turned off Caps lock...

Страница 31: ...bout the function key actions System keys Press these colored keys in combination with the FN key to perform specific actions Navigation keys Press these keys to move the cursor to the beginning of a...

Страница 32: ...book display in the following order The LCD An external monitor or projector a monitor or projector must be plugged into the monitor port or HDMI port on your notebook Both displays at the same time T...

Страница 33: ...der is located between the left and right touchpad buttons Skip back one CD track or DVD chapter Skip ahead one CD track or DVD chapter Increase the brightness of the display Decrease the brightness o...

Страница 34: ...launching and login with Gateway Launch Apps while Gateway ProfileLaunch can launch up to three applications websites from a single finger swipe Gateway Fingerprint Solution also allows you to naviga...

Страница 35: ...r finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program You...

Страница 36: ...g Start a program or open a file or folder Position the pointer over the object Press the left button twice in rapid succession This action is called double clicking Access a shortcut menu or find mor...

Страница 37: ...indows Vista Ultimate or the DVD player program Windows Vista Home Basic Play or pause the CD or DVD Stop playing the CD or DVD Skip back one CD track or DVD chapter Skip ahead one CD track or DVD cha...

Страница 38: ...ick Camera Assistant Software The Camera Assistant Toolbar opens OR Right click Camera assistant software on the taskbar then click Show Toolbar The Camera Assistant Toolbar opens Button Icon Descript...

Страница 39: ...pshot Take a picture of what is currently in the preview screen Video recording Create a video recording Audio recording Create an audio recording Functions Change a setting or access online help Reso...

Страница 40: ...CHAPTER 1 System specifications 34...

Страница 41: ...CHAPTER2 35 System utilities BIOS Setup Utility BIOS flash utility Removing a password lock Clearing password check and BIOS recovery...

Страница 42: ...s ENTER to expand this item Press ESC while you are in any of the menu options to go to the Exit menu In any menu you can load default settings by pressing F9 You can also press F10 to save any change...

Страница 43: ...lay the amount of cache memory Total Memory Shows the total memory of the system Slot 1 Memory Shows the memory size installed in slot 1 of the system Slot 1 Memory Shows the memory size installed in...

Страница 44: ...Prevent a malicious software from taking over your system by running a malicious code in protected memory area Enabled or Disabled Intel Virtualization Technology When enabled a VMM can utilizetheadd...

Страница 45: ...When a user password is set this password protects the BIOS Setup Utility from unauthorized changes The user can enter the Setup Utility only and does not have the right to change the value of any par...

Страница 46: ...he Password on Boot parameter Fixed disk boot sector Write protects boot sector on hard disk to protect against viruses Normal or Write Protect Password on Boot When Supervisor or User Password is set...

Страница 47: ...r Password changes to Set 5 When you are done press F10 to save your password and exit the BIOS Setup Utility Removing a Password To remove a password 1 Press or to highlight Set Supervisor Password o...

Страница 48: ...then press ENTER The Set Supervisor Password or Set User Password box opens 2 Type the current password in the Enter Current Password field then press ENTER 3 Type a password in the Enter New Password...

Страница 49: ...displays the following 6 Press ENTER 7 When you are done press F10 to save your password and exit the BIOS Setup Utility Important If you do not enter the same new password and confirm new password th...

Страница 50: ...to move it down the list Press Esc to escape the menu Boot priority order F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit 2 3 5 6 7 8...

Страница 51: ...Exit the BIOS Setup Utility and save your changes to CMOS Exit Discarding Changes Exit the BIOS Setup Utility without saving your changes to CMOS Load Setup Default Load default values for all SETUP i...

Страница 52: ...ype the DOS command Phlash16 rom file name c x mode 3 4 Press ENTER Phlash runs automatically To use Nkbcf to update the Keyboard BIOS 1 Boot your notebook into native MS DOS mode 2 Make sure that emm...

Страница 53: ...sword three times in a row the error message Hdd password error code is displayed on the screen and the HDD is locked To solve a HDD password locked problem do as follows 1 Run the program unlock6 exe...

Страница 54: ...e it is necessary to bypass the password check users need to short the HW Gap to clear the password Follow these steps 1 Power off the system and remove the hard drive AC adapter and battery from the...

Страница 55: ...a removable USB storage device containing the Crisis Disk to a USB port connected to the BIOS flash failed system 3 In the power off state press and hold Fn Esc then press the power button The system...

Страница 56: ...e Crisis Package Source Select WINCRIS EXE and then select Run as administrator under Vista 4 Keep the default settings and then click on the Start button 5 When the pop up warning dialog box appears...

Страница 57: ...www gateway com 51 6 The Crisis Disk will be created after a few seconds 7 Press No if you do not want to create another Crisis Disk...

Страница 58: ...CHAPTER 2 System utilities 52 8 Reconnect the USB removable storage device and check if it contains the 3 files shown in the following figure...

Страница 59: ...over Replacing the keyboard Replacing the inverter Replacing the webcam Replacing the lid latches Replacing the LCD assembly Replacing the LCD panel Replacing the LCD panel hinges and bracket Replacin...

Страница 60: ...part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Tape Some of the procedures in this guide involve removing tape that holds cab...

Страница 61: ...ews lay them toward the rear of your work surface behind the notebook or far enough to the side that your arms do not accidentally brush them onto the floor To help keep track of screws try the follow...

Страница 62: ...56 Tools required To disassemble the notebook you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge v Flat screwdriver v Phillips screwdriver v...

Страница 63: ...ble 5 Disconnect all peripheral devices connected to the notebook and remove any Express Cards and memory cards 6 Remove the battery For more information see Removing the battery on page 57 Removing t...

Страница 64: ...steps in Preparing the notebook on page 57 2 Loosen the memory bay cover screws these screws cannot be removed 3 Use the thumb notch to lift the memory bay cover then remove it Be careful not to break...

Страница 65: ...lot 6 Hold the new or replacement module at a 30 degree angle and press it into the empty memory slot This module is keyed so it can only be inserted in one direction If the module does not fit make s...

Страница 66: ...lete this task v Additional materials you need to complete this task X 23 7762 thermal grease To replace the main cooling assembly 1 Complete the steps in Preparing the notebook on page 57 2 Loosen th...

Страница 67: ...the memory bay cover then remove it Be careful not to break off the tabs located on the end of the cover opposite the thumb notch 4 Loosen or remove the screws that secure the main cooling assembly t...

Страница 68: ...e only enough to cover the CPU die 8 Make sure a thermal pad is placed between the main cooling assembly and other components as shown 9 Insert the new main cooling assembly into the notebook 10 Tight...

Страница 69: ...eplace the processor 1 Complete the steps in Preparing the notebook on page 57 2 Remove the cooling assembly by following the steps in Replacing the main cooling assembly on page 60 3 Use a flat blade...

Страница 70: ...t then use a flat blade screwdriver to turn the processor lock screw 1 4 turn clockwise 6 Remove any thermal grease residue from the cooling assembly using a soft cloth and isopropyl alcohol 7 Place n...

Страница 71: ...ss card To replace the IEEE 802 11 wireless card 1 Complete the steps in Preparing the notebook on page 57 2 Loosen the memory bay cover screws these screws cannot be removed 3 Use the thumb notch to...

Страница 72: ...connected to each of the connectors 5 Remove the wireless card screws Important The number of antenna cables varies by the type of wireless network used by the notebook IEEE 802 11N cards typically h...

Страница 73: ...slide it into the empty slot This card is keyed so it can only be inserted in one direction If the card does not fit make sure that the notch in the card lines up with the tab in the card slot 9 Repl...

Страница 74: ...page 65 3 Disconnect the old battery from the system board Lift the old battery off of the system board Connect the new battery to the system board then place the battery on the system board 4 Replace...

Страница 75: ...t To replace the hard drive 1 Complete the steps in Preparing the notebook on page 57 2 Loosen the hard drive bay cover screws these screws cannot be removed 3 Use the thumb notch to lift the hard dri...

Страница 76: ...stic tab slide the hard drive you are replacing then remove it 5 If your new hard drive already includes the hard drive bracket go to step Step 10 OR If you need to move the hard drive bracket from yo...

Страница 77: ...ews that secure the hard drive to the hard drive bracket 7 Remove the bracket from the old drive 8 Insert the new drive label side up onto the bracket so the screw holes line up 9 Replace the screws t...

Страница 78: ...CHAPTER 3 Replacing notebook components 72 10 Slide the new hard drive kit into your notebook 11 Replace the cover then tighten the screws...

Страница 79: ...task 1 black M2 5 5 Optical drive To replace the optical drive 1 Complete the steps in Preparing the notebook on page 57 2 Remove the rubber insert from the bottom of the notebook 3 Remove the screw t...

Страница 80: ...ve out of the drive bay 5 Slide the new DVD drive into the drive bay Make sure that the drive fits securely in the bay 6 Replace the screw removed in Step 3 Tip Use a small screwdriver or other pointe...

Страница 81: ...d cover 1 Complete the steps in Preparing the notebook on page 57 2 Remove the two keyboard cover screws from the inside of the battery compartment 3 Use a plastic screw driver to release the latches...

Страница 82: ...gently pry them up 7 Pull the cover off the notebook by lifting the back corners of the cover Be careful to not damage the LCD panel 8 Place the keyboard cover below the LCD screen to access the cabl...

Страница 83: ...er by first inserting the tabs located on the front of the cover into the slots provided then pressing down on the back Press down on the cover in several places until it clicks in place The cover is...

Страница 84: ...2 5x3 Keyboard 2 long black Keyboard To replace the keyboard 1 Complete the steps in Preparing the notebook on page 57 2 Remove the keyboard cover by following the steps in Replacing the keyboard cove...

Страница 85: ...f the cable then slide the cable out of the clip Be careful not to touch or damage any other components 6 Place the new keyboard keys up on your notebook with the space bar toward you 7 Make sure the...

Страница 86: ...ong the front edge of the keyboard to seat the retaining tabs into their corresponding slots 9 Gently press the keyboard down until it is flat all the way across The keyboard should easily fall into p...

Страница 87: ...M2 5 5 inverter To replace the inverter 1 Complete the steps in Preparing the notebook on page 57 2 Remove the keyboard cover by following the steps in Replacing the keyboard cover on page 75 3 Open...

Страница 88: ...ng notebook components 82 5 Remove the screws from the front of the LCD panel assembly 6 Carefully separate the front and back of the LCD panel assembly 7 Remove the screws connecting the inverter to...

Страница 89: ...D panel front and back together Press the two halves together in several places until they click in place You should find no loose spots or spots where the two halves do not meet 12 Replace the LCD pa...

Страница 90: ...panel 2 black M2 3 Webcam To replace the webcam 1 Complete the steps in Preparing the notebook on page 57 2 Remove the keyboard cover by following the steps in Replacing the keyboard cover on page 75...

Страница 91: ...www gateway com 85 5 Remove the screws from the front of the LCD panel assembly 6 Carefully separate the front and back of the LCD panel assembly 7 Disconnect the webcam cable from the webcam...

Страница 92: ...her Press the two halves together in several places until they click in place You should find no loose spots or spots where the two halves do not meet 14 Replace the LCD panel assembly screws removed...

Страница 93: ...M2 5 5 Lid latches To replace the lid latches 1 Complete the steps in Preparing the notebook on page 57 2 Remove the keyboard cover by following the steps in Replacing the keyboard cover on page 75 3...

Страница 94: ...tebook components 88 5 Remove the screws from the front of the LCD panel assembly 6 Carefully separate the front and back of the LCD panel assembly 7 Remove the screws that connect the lid latches to...

Страница 95: ...y click in place You should find no loose spots or spots where the two halves do not meet 12 Replace the LCD panel assembly screws removed in Step 5 13 Replace the rubber inserts removed in Step 4 14...

Страница 96: ...f the notebook has wireless networking built in unplug the wireless antennas by following the steps in Replacing the IEEE 802 11 wireless card on page 65 3 Remove the keyboard cover by following the s...

Страница 97: ...cable from the notebook 9 Taking care to note the cables routing and positions as they are installed from Gateway pull the antenna cables out from under the system board then slide the antenna cables...

Страница 98: ...yboard then plug it into the notebook Run your finger along the cable to re stick the cable to the notebook 15 Replace any tape that held the antenna wires 16 Close the LCD panel turn the notebook ove...

Страница 99: ...www gateway com 93 21 Replace the wireless bay cover by following the steps in Replacing the IEEE 802 11 wireless card on page 65...

Страница 100: ...ebcam 2 black M2 5 5 Lid latches To replace the LCD panel 1 Complete the steps in Preparing the notebook on page 57 2 If the notebook has wireless networking built in unplug the wireless antennas by f...

Страница 101: ...eway com 95 6 Remove the rubber inserts from the front of the LCD panel assembly 7 Remove the screws from the front of the LCD panel assembly 8 Carefully separate the front and back of the LCD panel a...

Страница 102: ...g the steps in Replacing the webcam on page 84 15 Replace the inverter by following the steps in Replacing the inverter on page 81 16 Feed the wiring back into the hinge channels 17 Replace the screws...

Страница 103: ...following the steps in Replacing the keyboard on page 78 24 Replace the keyboard cover by following the steps in Replacing the keyboard cover on page 75 25 Turn the notebook over so the bottom is faci...

Страница 104: ...ack M2x3 LCD bracket to LCD panel To replace the LCD panel hinges 1 Complete the steps in Preparing the notebook on page 57 2 If the notebook has wireless networking built in unplug the wireless anten...

Страница 105: ...eway com 99 6 Remove the rubber inserts from the front of the LCD panel assembly 7 Remove the screws from the front of the LCD panel assembly 8 Carefully separate the front and back of the LCD panel a...

Страница 106: ...ng the steps in Replacing the webcam on page 84 You do not need to remove the web cam 14 Remove the old LCD panel from the LCD panel lid 15 Remove the screws securing the old LCD brackets to the LCD p...

Страница 107: ...ssembly on page 90 27 Replace the keyboard by following the steps in Replacing the keyboard on page 78 28 Replace the keyboard cover by following the steps in Replacing the keyboard cover on page 75 2...

Страница 108: ...2 11 wireless card on page 65 3 Remove the keyboard cover by following the steps in Replacing the keyboard cover on page 75 4 Remove the keyboard by following the steps in Replacing the keyboard on pa...

Страница 109: ...Replace the inverter by following the steps in Replacing the inverter on page 81 16 Replace the LCD assembly by following the steps in Replacing the LCD assembly on page 90 17 Replace the keyboard by...

Страница 110: ...m rest 1 Complete the steps in Preparing the notebook on page 57 2 If the notebook has wireless networking built in unplug the wireless antennas by following the steps in Replacing the IEEE 802 11 wir...

Страница 111: ...p to the back of the notebook then remove the cable Be careful not to touch or damage any other components 8 Turn the notebook over so the bottom is facing up 9 Remove the screws from the bottom of th...

Страница 112: ...nstall the touchpad button board on the new palm rest by following the instructions in Replacing the touchpad board on page 108 16 Install the touchpad board on the new palm rest by following the inst...

Страница 113: ...by following the steps in Replacing the keyboard cover on page 75 25 Replace the hard drive by following the steps in Replacing the hard drive on page 69 26 If the notebook has wireless networking bui...

Страница 114: ...e notebook on page 57 2 If the notebook has wireless networking built in unplug the wireless antennas by following the steps in Replacing the IEEE 802 11 wireless card on page 65 3 Remove the hard dri...

Страница 115: ...the screws from the touchpad board bracket 10 Remove any tape on top of the cable 11 Swing the brown touchpad connector clip upward then lift the cable out of the connector Be careful not to touch or...

Страница 116: ...ng the clip down to lock the connector in place 17 Replace the palm rest by following the steps in Replacing the palm rest on page 104 18 Replace the LCD assembly by following the steps in Replacing t...

Страница 117: ...eless networking built in reconnect the wireless antennas by following the steps in Replacing the IEEE 802 11 wireless card on page 65 23 Replace the wireless bay cover by following the steps in Repla...

Страница 118: ...e 57 2 If the notebook has wireless networking built in unplug the wireless antennas by following the steps in Replacing the IEEE 802 11 wireless card on page 65 3 Remove the hard drive by following t...

Страница 119: ...n Replacing the touchpad board on page 108 13 Transfer all of the ribbon cables from the old touchpad button board to the new board 14 Make sure the black fingerprint reader connector clip is up inser...

Страница 120: ...g the keyboard cover on page 75 19 Replace the hard drive by following the steps in Replacing the hard drive on page 69 20 If the notebook has wireless networking built in reconnect the wireless anten...

Страница 121: ...otebook has wireless networking built in unplug the wireless antennas by following the steps in Replacing the IEEE 802 11 wireless card on page 65 3 Remove the hard drive by following the steps in Rep...

Страница 122: ...ps in Replacing the palm rest on page 104 14 Replace the LCD assembly by following the steps in Replacing the LCD assembly on page 90 15 Replace the keyboard by following the steps in Replacing the ke...

Страница 123: ...If the notebook has wireless networking built in unplug the wireless antennas by following the steps in Replacing the IEEE 802 11 wireless card on page 65 3 Remove the hard drive by following the ste...

Страница 124: ...n Replacing the keyboard on page 78 14 Replace the keyboard cover by following the steps in Replacing the keyboard cover on page 75 15 Replace the hard drive by following the steps in Replacing the ha...

Страница 125: ...f the notebook has wireless networking built in unplug the wireless antennas by following the steps in Replacing the IEEE 802 11 wireless card on page 65 3 Remove the hard drive by following the steps...

Страница 126: ...ng notebook components 120 8 Remove the screws securing the modem to the system board 9 Disconnect the modem cable from the old modem and connect the cable into the new modem 10 Lift the modem off of...

Страница 127: ...ollowing the steps in Replacing the keyboard on page 78 16 Replace the keyboard cover by following the steps in Replacing the keyboard cover on page 75 17 Replace the hard drive by following the steps...

Страница 128: ...paring the notebook on page 57 2 If the notebook has wireless networking built in unplug the wireless antennas by following the steps in Replacing the IEEE 802 11 wireless card on page 65 3 Remove the...

Страница 129: ...123 8 Disconnect the old speaker cable from the system board 9 Remove the speaker screws 10 Lift the old speakers from the notebook 11 Set the new speakers into the notebook then replace the screws re...

Страница 130: ...he steps in Replacing the keyboard on page 78 16 Replace the keyboard cover by following the steps in Replacing the keyboard cover on page 75 17 Replace the hard drive by following the steps in Replac...

Страница 131: ...ack M2 5 8 Palm rest bottom 6 black M2 5 8 Palm rest top 3 black M2 5 5 Palm rest top 2 black M2 3 Modem 1 black M2 5 3 Right speaker 2 black M2 5 5 EMI shield 4 black M2 5 5 System board To replace t...

Страница 132: ...the hard drive by following the instructions in Replacing the hard drive on page 69 7 Remove the DVD drive by following the instructions in Replacing the optical drive on page 73 8 Remove the keyboar...

Страница 133: ...ge 119 15 Remove the modem cable from the system board retaining clips 16 Remove the screw holding the right speaker to the notebook then remove the speaker Important Remove any tape securing the cabl...

Страница 134: ...CHAPTER 3 Replacing notebook components 128 17 Unplug the fan s from the system board 18 Remove the EMI shield screws Then remove the EMI shield 19 Remove the system board screws...

Страница 135: ...e the system board 21 Disconnect the VGA cooling assembly cable from the system board 22 Turn the old system board over then remove the VGA cooling assembly from the system board by loosening the capt...

Страница 136: ...m board fits within the slot on the wireless network on off switch If it does not the wireless network may not work The connector between this board and the modem jack USB board is fully connected 27...

Страница 137: ...on page 75 36 Replace the DVD drive by following the instructions in Replacing the optical drive on page 73 37 Replace the hard drive by following the instructions in Replacing the hard drive on page...

Страница 138: ...rest bottom 6 black M2 5 8 Palm rest top 3 black M2 5 5 Palm rest top 2 black M2 3 Modem 2 black M2 5 3 Left speaker 1 black M2 5 3 Right speaker 2 black M2 5 5 EMI shield 4 black M2 5 5 System board...

Страница 139: ...e 78 8 Remove the LCD assembly by following the steps in Replacing the LCD assembly on page 90 9 Remove the palm rest by following the steps in Replacing the palm rest on page 104 10 Remove the speake...

Страница 140: ...he keyboard by following the steps in Replacing the keyboard on page 78 20 Replace the keyboard cover by following the steps in Replacing the keyboard cover on page 75 21 Replace the DVD drive by foll...

Страница 141: ...top 3 black M2 5 5 Palm rest top 2 black M2 3 Modem 1 black M2 5 3 Right speaker 2 black M2 5 5 EMI shield 4 black M2 5 5 System board 2 black M2 5 5 Fans To replace the fan s 1 Complete the steps in...

Страница 142: ...e LCD assembly on page 90 9 Remove the palm rest by following the steps in Replacing the palm rest on page 104 10 Remove the system board by following the steps in Replacing the system board and VGA c...

Страница 143: ...ver on page 75 19 Replace the DVD drive by following the steps in Replacing the optical drive on page 73 20 Replace the hard drive by following the instructions in Replacing the hard drive on page 69...

Страница 144: ...CHAPTER 3 Replacing notebook components 138...

Страница 145: ...ubleshooting Diagnosing problems System test procedures Power On Self Test POST error message Index of error messages Phoenix BIOS beep codes Symptom to FRU error messages Intermittent problems Undete...

Страница 146: ...rnal optical drive to a USB jack 5 Replace the external optical drive Important The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can g...

Страница 147: ...errors can stop your programs show error messages on the screen or hang the system To test the memory 1 Boot from the diagnostics diskette and start the diagnostics program 2 Run the Memory Test and s...

Страница 148: ...hat the parameters shown for Current Power Source and Total Battery Power Remaining are correct 3 Repeat the steps 1 and 2 for both battery and adapter This helps you identify first the problem is on...

Страница 149: ...you determine the next possible FRU to be replaced when servicing a notebook If the symptom is not listed see Undetermined problems on page 155 The following lists the error messages that the BIOS dis...

Страница 150: ...Action Sequence Failure Fixed Disk Reconnect the hard disk drive connector Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the hard disk drive Test or rep...

Страница 151: ...IMM Test or replace the system board Diskette drive A error Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility Incorrect Drive A type run SETUP Make sure that...

Страница 152: ...connected tightly and correctly Reconnect the SO DIMM Test or replace the LED board Test or replace the system board No beep power on indicator turns on and LCD is blank Test the power source battery...

Страница 153: ...ower Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2...

Страница 154: ...POST device initialization 46h 2 1 2 3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoo...

Страница 155: ...ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external parallel ports 85h Initialize PC c...

Страница 156: ...Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot o...

Страница 157: ...t E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h...

Страница 158: ...n appears abnormal The wrong color is displayed Reconnect the LCD connector Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or rep...

Страница 159: ...p Utility then reboot the notebook Test or replace the SO DIMM Test or replace the system board Symptom Error Action in Sequence No sound comes from the notebook when running Windows multimedia progra...

Страница 160: ...battery power until the notebook turns off then charge the battery Test or replace the battery pack Test or replace the system board The system hangs intermittently Reconnect the hard disk drive and o...

Страница 161: ...circuit is suspected or whether the system is inoperative Use these procedures to isolate the failing FRU do not isolate a non defective FRU To isolate a failing FRU 1 Turn off the notebook 2 Visually...

Страница 162: ...l drive Type 54 ExpressCards 4 Turn on the notebook 5 Determine if the problem has changed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU If t...

Страница 163: ...CHAPTER5 157 Connector locations System board top connectors System board bottom connectors...

Страница 164: ...CHAPTER 5 Connector locations 158 System board top connectors...

Страница 165: ...www gateway com 159 System board bottom connectors...

Страница 166: ...CHAPTER 5 Connector locations 160...

Страница 167: ...CHAPTER6 161 FRU Field Replaceable Unit list Introduction Exploded diagram FRU list...

Страница 168: ...ver reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given...

Страница 169: ...www gateway com 163 Exploded diagram Notebook chassis...

Страница 170: ...R 120W 3PIN DELTA ADP 120ZB BBW AP 12001 007 BATTERY BATTERY PACK SDI LI 9CELL 2 6AH SMP BT 00907 008 BATTERY PACK LG LI 9CELL 2 6AH SMP BT 00907 009 BATTERY PACK PANA LI 9CELL 2 6AH SMP BT 00907 010...

Страница 171: ...2301 001 WIRELESS LAN BOARD 512AN_MMWG SHIRLEY PEAK 5100 MM 895361 KI SPM01 003 WIRELESS LAN BOARD 512AG_MMWG SHIRLEY PEAK 5100 CENTRINO 2 WITH VPRO KI SPM01 010 CABLES POWER CORD 10A 125V 3PIN US BK...

Страница 172: ...27 T30V1 004 POWER CORD 16A 250V 3PIN EUR BK 27 01518 731 POWER CORD 10A 250V 3PIN ITALY 27 01518 611 POWER CORD 10A 250V 3PIN ITALY BK 27 01518 711 POWER CORD 2 5A 250V AUSTRALIA 27 01518 621 POWER C...

Страница 173: ...O MULTIMEDIA BOARD 6PIN 70MM 50 W2301 016 CABLE CONNECTED MEDIA BOARD TO MB 28PIN 30MM 50 W2301 003 TOUCHPAD CABLE 12PIN 120MM 50 W2301 004 TOUCHPAD BUTTON BOARD CABLE 25PIN 140MM 50 W2301 005 CASE CO...

Страница 174: ...Field Replaceable Unit list 168 SD CARD DUMMY 42 B0101 002 E CARD DUMMY 42 B0101 003 MIDDLE COVER 60 W2301 004 LOWER CASE 60 W2301 003 HDD COVER 60 W2301 002 CPU COVER 60 W2301 001 Category Part Name...

Страница 175: ...WEJ01 001 TOUCHPAD BRACKET 60 W2301 006 EMI SHIELDING BRACKET 33 B0101 001 OPTICAL BRACKET 33 W2301 001 BLU RAY COMBO BEZEL 60 W2301 034 DVD RW SUPER MULTI BEZEL 60 W4301 001 DVD RW SUPER MULTI LABEL...

Страница 176: ...2 7MM TRAY DL 8X GT10N LF W O BEZEL FW 1 01 SATA KU 0080D 044 ODD SONY SUPER MULTI DRIVE 12 7MM TRAY DL 8X AD 7580S LF W O BEZEL SATA KU 0080E 017 DVD RW SUPER MULTI MODULE 8X SATA LABEL FLASH 6M WEJ0...

Страница 177: ...W R 0 KC 66001 DTP CPU INTEL CORE2DUAL PENRYN T9550 2 66G 6M 1066 35W E 0 KC 95501 DTP CPU INTEL CORE2DUAL P8600 2 4G 3M 1066 25W R 0 KC 86R01 DPP CPU INTEL CORE2DUAL P7550 PGA 2 26G 3M 1066 R 0 KC 75...

Страница 178: ...07 015 HDD 250GB 5400RPM SATA WD WD2500BEVS 22UST0 ML125 F W 01 01A01 KH 25008 018 HDD 250GB 5400RPM SATA WD WD2500BEVT 22ZCT0 F W 11 01A11 KH 25008 021 HDD 320GB 5400RPM SATA SEAGATE WYATT ST9320325A...

Страница 179: ...320GB 7200RPM SATA SEAGATE ST9320421AS LF F W 0303 KH 32001 010 HDD 500GB 7200RPM SATA SEAGATE HOLIDAY ST9500420AS F W 0002SDM1 KH 50001 013 HDD 320GB 5400RPM SATA SEAGATE WYATT ST9320325AS FW 0001SD...

Страница 180: ...DZILLA_IMV INTERNAL SPANISH TBD KEYBOARD SUNREX GODZILLA_IMV INTERNAL US W CANADIAN FRENCH KB I1700 117 KEYBOARD SUNREX V071930AJ3 JA JAPANESE KB I1700 118 KEYBOARD SUNREX GODZILLA_IMV INTERNAL BRAZIL...

Страница 181: ...TK901 001 INVERTER BOARD 17 YEC YNV W10 19 TK901 004 WIRELESS ANTENNA MAIN WHITE 50 W2301 008 WIRELESS ANTENNA AUX WHITE 50 W2301 009 LCD BRACKET RIGHT 33 W2301 002 LCD BRACKET LEFT 33 W2301 003 LCD...

Страница 182: ...AMERA CABLE 50 B0101 002 CAMERA 1 3M CHICONY CNF614121004591L 57 W2301 001 LCD COVER 17 PRINTING UV BLACK W HINGE CAP 60 WEJ01 003 HINGE CAP RIGHT 60 B0101 005 HINGE CAP LEFT 60 B0101 006 LCD BEZEL 17...

Страница 183: ...64 16 0 07UM KN 1GB09 009 SODIMM 1GB DDRIII 1066MHZ SAMSUNG M471B2874DZ1 CF8 KN 1GB0B 019 SODIMM 1GB DDRIII 1066MHZ HYNIX HMT112S6AFP6C G7N0 KN 1GB0G 019 SODIMM 2GB DDRIII 1066MHZ ELPIDA EBJ21UE8BAU0...

Страница 184: ...001 SCREWS SCREW 34 00015 081 SCREW 86 W2301 001 SCREW 86 00D47 630 SCREW 86 00E34 738 SCREW 86 W2301 002 SCREW 86 W2301 003 SCREW 86 W2301 004 SCREW 86 W2301 005 SCREW 86 W2301 006 SCREW 86 W4301 00...

Страница 185: ...APPENDIXA 179 Model definition and configuration...

Страница 186: ...APPENDIX A Model definition and configuration 180 TBD...

Страница 187: ...APPENDIXB 181 Test compatible components Introduction Microsoft Windows Vista Environment Test...

Страница 188: ...II 19 Monitor LCD Monitor ViewSonic 19 LCD VA1912W Monitor ViewSonic 20 LCD VA2012W Monitor Samsung 22 LCD 225DW Monitor Philips 15 150B5 Monitor ASUS 22 LCD MW221u monitor EIZO 17 LCD FlexScan L586...

Страница 189: ...ony 2 5 ExtERNAL BOX Slim Kit USB 2 0 Mass Storage 2 5 HDD combo case IO DATA 250GB eSATA HDD SanDisk Cruzer USB Flash Drive Micro 1 0GB HP DL702 USB 128MB Digital Drive Transcend USB 512MB Flash Driv...

Страница 190: ...GMAX mini SD Adapter 512MB Mini SD Toshiba SDHC 4GB Class4 SanDisk Micro SD 6GB TOSHIBA Micro SD 2GB MMC MMC Plus MMC Pro RS MMC RS MMC Mobile A DATA MultiMedia Card 256MB A DATA MultiMedia Card plus...

Страница 191: ...APPENDIXC 185 Online support information...

Страница 192: ...can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals BIOS updates Software utilities Spare parts lists TABs Technical Ann...

Страница 193: ...24 cards Express Card slot 19 memory card slot 19 CD controlling playback 26 31 chipset Bluetooth 14 USB 15 wired Ethernet 14 wireless Ethernet 14 clicking 30 connections audio 19 broadband Internet...

Страница 194: ...Fn 25 26 function 25 Hybrid Sleep 26 LCD brightness 27 LCD CRT 26 navigation 25 numeric keypad 25 Sleep 26 system 25 toggle display 26 Windows 25 wireless Ethernet 26 L latch battery 21 LCD panel rele...

Страница 195: ...check procedures 140 system keys locating 25 T television HDMI out jack 19 top 158 touchpad buttons 29 check 143 clicking 30 double clicking 30 dragging screen objects 30 locating 22 moving pointer 29...

Страница 196: ...Index 190...

Страница 197: ......

Страница 198: ...MAN P 79 SVC GDE R1 06 09...

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