eSolutions team to see if they need to use the Application CD to post the
drivers. Once the backup CD’s are created, browse these CD’s and make
sure there is a drivers folder or HTML (under How to User directory) so that
we know the customers will have a driver disk. If there is no driver disk or
way for the customer to install drivers please make note of this below in
the Notes section.
Is there an option to create an Application CD in the eRecovery utility? Yes
Is there an option to perform an F-10 recovery? Yes
eRecovery Notes:
E-Recovery/Running the created backup CD/DVD’s
If the system shipped with OEM recovery CD’s verify the E-RECOVERY instructions that
ship with the system/recovery CD’s are correct. If the instructions are not correct,
annotate and submit to eSolutions. Pictured screen shots should be taken of anomalies,
errors, or differences from the original setup.
Note differences in E-RECOVERY load compared to the initial Setup.
1.) As soon as the unit is powered on, Immediately start tapping the Alt+F10 keys
(Alt needs to be pressed down when the F10 key is pressed, then release both and repeat)
2.) The customer will see “Windows is loading files”. At this point the customer can stop tapping
the Alt+F10 keys. (Customer will sometimes get an Edit Boot Options screen, If they see
Windows Is Loading Files before the Boot Option screen, they can press enter and it will load the
eRecovery, otherwise pressing enter will load to windows.)
3.) Next it will say “Starting Windows”, then “Please wait a Moment”.
4.) The “Gateway Recovery Management” Program will come up, the first screen, or step 1 will
ask to “Select Restore Type”.
5.) The first option on this screen will be “Completely Restore System to Factory Defaults” with a
description of this option below it.
6.) The second option on this screen below the first option will be “Restore Operating System and
Retain User Data” with a description of this option below it. (There is also an Exit Option at the
bottom which will allow you to exit out of the program and boot to windows.)
7.) When you select either option, it will go to step 2 if a password is created on the Recovery
program. It will prompt you to enter it, otherwise if no password was setup it will skip to step 3.
8.) On the step 3 screen it will say “Notice” and explain how the option will erase all existing data
on the Gateway C: Drive and return the unit to factory defaults as well as making sure the unit is
plugged in to the ac adapter and that all other devices are disconnected. At the bottom of this
screen you can select, “previous”, “next” or “cancel”.
