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Troubleshooting
If your notebook has a v.90 modem, the speed at which you can upload
(send) data is limited to 33.6K. If your notebook has a v.92 modem, the
speed at which you can upload data is limited to 48K. Your ISP may not
support 48K uploads.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate
of 14,400 bps.
The modem is not recognized by your notebook
■ Make sure that the line connected to the modem is working and
plugged into the appropriate port on your notebook. See
“Right” on
page 12 or “Back” on page 87 to make sure that the connections have
been made correctly.
■ If the modem shares the telephone line with another device, make
sure that the telephone line is not in use (for example, someone is
on the telephone, or another modem is in use).
■ Use the modem cable that came with your notebook. Some
telephone cables do not meet required cable standards and may
cause problems with the modem connection.
■ Shut down and restart your notebook.
■ Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
, then click
Control Panel
. The Control Panel window
opens. If your Control Panel is in Category View, click
Printers
and Other Hardware
.
3
Click/Double-click the
Phone and Modem Options
icon, then click
the
Modems
tab.
4
Click your modem, then click
Properties
. The Modem Properties
dialog box opens.