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CHAPTER 6: Troubleshooting

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Processor

Your server does not recognize a new processor

■

Make sure that the processor is fully seated in its socket. The processor
should be recognized automatically if it is installed correctly.

■

If you have upgraded your server from one processor to two, you may
need to reconfigure your operating system so it recognizes the additional
processor. For instructions, see your operating system’s documentation.

Содержание E-9525R

Страница 1: ...USER GUIDE Gateway E 9525R Server ...

Страница 2: ......

Страница 3: ...tarting your server 18 Understanding the power on self test 19 Turning off your server 19 Setting up the operating system 20 Initial hardware settings 20 Chapter 3 Maintaining Your Server 21 Caring for your server 22 Cleaning your server 22 Preparing for system recovery 23 Recording the BIOS configuration 23 System administration 24 Gateway System Manager 24 Server security 24 Identifying your ser...

Страница 4: ...moving and installing the PCI riser assembly a riser or PCI card 44 Replacing system fans 46 Replacing or adding a processor 49 Replacing a power supply module 52 Replacing the RPS power distribution module 53 Replacing the hot swap backplane 54 Installing and removing the ROMB battery pack for the mezzanine RAID card 56 Installing and removing an optional mezzanine board 56 Replacing the CMOS bat...

Страница 5: ...ards 89 Hard drive 89 Internet 90 Keyboard 90 Memory 90 Monitor 91 Power 91 Processor 92 Appendix A Server Specifications 93 System specifications 94 System board specifications 94 Environmental specifications 95 Electronic specifications 96 Memory map 96 Interrupts 96 Connector pinouts 97 Additional specifications 100 Appendix B BIOS Settings 101 Appendix C Safety Regulatory and Legal Information...

Страница 6: ...Contents www gateway com iv ...

Страница 7: ...CHAPTER 1 1 CheckingOutYourGatewayServer Front Back Interior System board Hot swap backplanes Getting Help ...

Страница 8: ...Your Gateway Server www gateway com 2 Front Control panel Hard drives HarddrivetrayLEDs Control panel Optical drive Feature Feature 1 Power button 7 SMIL module plug 2 Power LED 8 VGA connector 3 Reset button 9 Dual USB ports ...

Страница 9: ...Front www gateway com 3 4 NMI button 10 ID button 5 System fault LED 11 ID LED 6 NIC status LED Feature Feature ...

Страница 10: ...t Your Gateway Server www gateway com 4 Back Dual NIC connectors Server management port PS 2 Keyboard port PS 2 Mouse port VGA port ID LED Serial port SASJBODconnector optional Dual USB ports Power supply AC power connector ...

Страница 11: ... SATA backplane 3 System fans 11 System fans 4 Tape drive optional 12 System fans 5 Slimline DVD CD RW combo drive or DVD RW drive 13 RPS power distribution module 6 Diskette drive optional 14 Riser card assembly 7 SMIL module optional 15 ROMB battery pack for mezzanine RAID card 8 Hard drive bays 16 Power supply ...

Страница 12: ...eway Server www gateway com 6 System board Connectors 28 29 30 31 32 33 34 35 37 36 Feature Feature 1 Rear dual USB Port J35 20 DIMM7 socket J24 2 Serial port J31 21 DIMM8 socket J25 3 ID LED CR16 22 Fan power fan tach connector J99 ...

Страница 13: ...y J27 10 PCI X PCI E expansion slot J9 29 Control panel USB connector J38 11 Battery B1 30 Power supply I2 C connector J46 12 System configuration jumper J3 31 Mini SAS connector 1 J1 13 Front panel VGA connector J13 32 Control panel IDE connector J7 14 DIMM1 socket J18 33 Mini SAS connector 2 J2 15 DIMM2 socket J19 34 Chassis intrusion connector J17 16 DIMM3 Socket J20 35 PCI E mezzanine board co...

Страница 14: ...TA backplane Feature Feature 1 SAS SATA hard drive connector 0 5 SAS SATA hard drive connector 4 2 SAS SATA hard drive connector 1 6 SAS SATA hard drive connector 5 3 SAS SATA hard drive connector 2 7 Backplane SAS connector 4 SAS SATA hard drive connector 3 8 Hard drive power connector 1 ...

Страница 15: ... system fault system needs to be shut down and serviced Hard drive tray LEDs Indicate drive status and activity On each hard drive tray Blue or red Blue On Hard drive present Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive access NIC status LEDs Identify NIC states Control panel and back I O panel RJ 45 connectors Blue front Green Oran...

Страница 16: ...d product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 72 Power LED Identify the power state of the system Control panel Blue Off Power is ...

Страница 17: ...TER 2 11 SettingUpYourServer Setting up the hardware Protecting from power source problems Mounting your server into a cabinet Starting your server Setting up the operating system Initial hardware settings ...

Страница 18: ...roblems Surgeprotectors lineconditioners anduninterruptiblepower suppliescanhelp protect your server against power source problems Surge protectors Caution High voltages can enter your server through the power cord and the modem and network connections Protect your server by using a surge protector If you haveamodem useasurgeprotector that has the appropriate type of modem jack During an electrica...

Страница 19: ...your cabinet is a different type obtain mounting hardware from the cabinet manufacturer Caution The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling The fixed rail rackmount kit contents Front server rails 2 Back server rails 2 Fastener pack 1 Locking screws 4 Mounting nuts 4 Mounting screws 4 If you ordered the optional tooless rail kit for your serve...

Страница 20: ...e the rail forward until it stops 4 Align the locking screw holes in the rails with the threaded screw holes in the server then install one locking screw through the each back server rail 5 Attach one mounting nut to each of the two front cabinet posts where you plan to install the server Stud Stud Locking screw installed Back server rail installed Front cabinet post Mounting nut ...

Страница 21: ...lling or removing the front and back mounting screws If the server is not supported damage tothe server or injury may result 7 Hold the server in place in the cabinet and swing the hinged back rail mounting brackets into alignment with the mounting nuts then secure the back in place with two mounting screws one on each side Back cabinet post Mounting nut Hinged back rail mounting bracket Mounting ...

Страница 22: ...place with two mounting screws one on each side Installing the bezel To install the bezel 1 With the server pulled out from the cabinet align the holes in the handle with the small holes in the mounting brackets on the front side of the server 2 Attach the handles to the sides of the server with two mounting screws on each side Mounting bracket Mounting bracket ...

Страница 23: ...e left handle and swing the right side of the bezel in until it snaps into place 4 When the bezel is in place lock the bezel by inserting the key into the lock in the lower right corner of the bezel and turning it clockwise until it stops 5 Put the key in a safe place Mounting bracket Mounting bracket Handle Mounting screw Mounting screw Back view Front view ...

Страница 24: ... supporting the server slide the server out from the cabinet Starting your server Before you start your server for the first time Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on Caution When you connect peripheral devices to the server make sure thatyour serverand devices are turned off and the ...

Страница 25: ...he power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 74 and Beep codes on page 80 for troubleshooting information Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do no...

Страница 26: ...r your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions Initial hardware settings Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However at some point you might want to change settings to reflect a tasking change ...

Страница 27: ... 21 MaintainingYourServer Caring for your server Preparing for system recovery System administration Identifying your server Updating the baseboard management controller firmware Using your Server Companion DVD ...

Страница 28: ...d the vents free from dust helps keep your server performing at its best Your server cleaning kit could include A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is installed A CD drive cleaning kit Cleaning tips Warning When you shut down your server the power turns off but s...

Страница 29: ...e s reliability Clean the drive monthly with the cleaning cartridge included with the drive Remove the tape from the drive whenever the drive is not in use Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system ...

Страница 30: ...f the bezel then snap on the bezel The handles must be installed for the bezel to snap on For instructions see Installing the bezel on page 16 2 Insert the key into the lock and rotate it turn clockwise To unlock it rotate the key turn counter clockwise Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set an administrator password to prev...

Страница 31: ...llow front and blue back ID LED indicators turn on For the location of these LEDs see LED information on page 9 2 To turn off the indicator press the System ID button Updating the baseboard management controller firmware The baseboard management controller BMC performs several system management functions such as Monitoring server components FRU and sensor data records SDR the information provided ...

Страница 32: ... and for some optional components You can view the documents with the Acrobat Reader version 4 0 and above To view documents 1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system The Gateway Application and Driver Recovery window opens OR If the window does not open run the file Runmenu exe on the DVD 2 Click Documentation The server document list ...

Страница 33: ...e files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder To extract drivers and programs to diskettes 1 Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD 2 Click Extract Drivers 3 Click your server model...

Страница 34: ...nt Although the Server Companion DVD is bootable it does not include network operatingsystemfilesandis notintended to restore your operating system To boot to this DVD 1 With your server turned on insert the ServerCompanionDVD into the DVD drive 2 Restart your server A message appears asking you to select an option 3 Press any key to boot from the DVD The Gateway Options Main Menu appears 4 Follow...

Страница 35: ...se Installing and removing drives Installing memory Installing and removing PCI expansion cards Replacing system fans Replacing or adding a processor Replacing a power supply module Replacing the RPS power distribution module Replacing the hot swap backplane Replacing the CMOS battery Replacing the control panel adapter card Replacing the system board ...

Страница 36: ...f screws A grounding wrist strap available at most electronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 10 Preventing static electricity discharge Warning To avoid exposuretodangerouselectrical voltages and moving parts turn off your server and unplug the power cords and modem cable...

Страница 37: ...structions at the beginning of this chapter to avoid static electricity damage To open the server Warning This server may have two power cords To disconnect internal AC power you must unplug both power cords 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server...

Страница 38: ...so they will not be pinched when you close the case 2 Place the top cover 1 on the server then slide it forward until it clicks into place Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 3 Replace the screw 2 to hold the top cover in place 4 Reconnect the power cord s and all other cables ...

Страница 39: ...is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is unplugged 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Unlock the bezel if necessary and remove it by pulling it from the chassis 3 ...

Страница 40: ...rive 4 and tray out of the bay 8 Lift the optical drive 5 then pull it from the tray 6 9 Unscrew the two screws 5 holding the optical drive interface board on the back of the optical drive then remove the interface board 10 Using the two screws you just removed attach the optical drive interface board to the back of the new optical drive ...

Страница 41: ... the front of the chassis 19 Reconnect all power cords and peripheral device cables then turn on the server Removing and installing a tape drive To remove and install a tape drive Caution The tape drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord s is unplugged 1 Follow the instructions in Preventing static electricity discharg...

Страница 42: ...uded with the tape drive installation kit 10 Push the new tape drive and drive bracket into the tape drive tray then push down the locking tab 11 Insert the media cage into the assembly bay in the chassis 12 Secure the assembly by tightening the thumbscrew you previously loosened 13 Connect the data and power cables to the back of the tape drive 14 Reinstall the large fan cage by following the ins...

Страница 43: ...omer Care representative To remove and install a hot swap hard drive Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive Instructions for using the software are providedbythe software manufacturer Failure to do so may destroy the data on the drive 1 Unlock the bezel if necessary and remove it by pullin...

Страница 44: ...ive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is unplugged 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Unlock the bezel if necessary and remove it by pulling it from the chassi...

Страница 45: ...tte drive 9 Follow the instructions in Closing the server case on page 32 10 Reinstall the bezel if required by snapping it into place on the front of the chassis 11 Reconnect all power cords and peripheral device cables then turn on the server Filling empty drive bays Empty drive bays in the server must be filled by empty drive trays With the bezel removed install the appropriate carrier then rep...

Страница 46: ...ules Your server supports eight 667 MHz fully buffered DIMMs FB DIMMs to provide up to 32 GB Supported DIMM sizes include 512 MB 1 GB 2 GB and 4 GB DIMMs must be low profile or ultra low profile and cannot exceed 1 2 in height The BIOS configures the memory controller to run in non redundant mirroring and sparing modes Memory slots ...

Страница 47: ... GB 2 GB 2 GB 4 GB 4 GB 4 GB 8 GB 4 512 MB 512 MB 512 MB 512 MB 2 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB 16 GB 512 MB 512 MB 512 MB 512 MB 2 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB 16 GB 8 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 8 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 G...

Страница 48: ...must also contain FBDIMMs with identical part numbers In the online spare mode FBDIMMs must be populated as specified in the following table Use only DIMM1 and DIMM3 with dual rank FBDIMMs DIMM Installation Options Mirroring Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory 4 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 ...

Страница 49: ...e slot If you are replacing a memory module lift the old module 2 out of the slot 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 32 6 Turn on the server and open the BIOS setup uti...

Страница 50: ... a riser or PCI card Caution The PCI riser assembly and individual PCI expansion cards are not hot swappable Before installing or removing any part of the assembly make sure that power is turned off and the power cord s is unplugged To remove and reinstall the PCI riser assembly 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server t...

Страница 51: ...new riser card into the riser card assembly then push it toward the back of the assembly It should snap into place 10 Insert the new PCI card into the riser card making sure any connectors extend through the slot at the back of the assembly and that the card is fully seated in the riser card 11 Replace the card lock to secure the card to the riser card assembly 12 Position the PCI riser assembly o...

Страница 52: ...e server case on page 31 3 Determine which fan group needs to be replaced by noting which fans are not operating Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis The fan cable should exit the fan module toward the back of the chassis 4 Pull up the locking handle 4 on the system fan then lift the fan group 5 from the fan cage in the chassis ...

Страница 53: ...o unlock it from the chassis 5 Lift the fan cage 3 and unplug the connectors from it then remove the cage from the chassis Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis 6 Install system fans as necessary in the new system fan cage 7 Connect the cables you removed to the new system fan cage then align the cage with the standoffs in the ch...

Страница 54: ...ace the new system fan cage and fans onto the locking tabs standoffs in the chassis 3 then push it in the direction of the arrow to lock it into place 4 9 Replace the fan duct into the chassis 10 Follow the instructions in Closing the server case on page 32 ...

Страница 55: ...ze the additional processor For instructions see your operating system s documentation To replace a processor 1 Install the most current BIOS version For instructions see Updating the BIOS on page 66 2 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Importa...

Страница 56: ...ated Do not force the processor into the socket to avoid bending the pins or damaging the processor If the processor does not fit completely check its orientation and check for bent pins 8 Insert the new processor into the socket making sure that the gold triangle on the corner is situated as shown in the following illustration 9 When the processor is oriented correctly and in place press it firml...

Страница 57: ...the TIM on the bottom of the heatsink is not damaged If the TIM is damaged you should remove the old TIM then apply new TIM to the bottom of the heatsink 10 Place the heatsink 2 on the installed processor making sure that the locking tab on the socket goes through the hole in the heatsink 11 Push down the heat sink retaining levers 3 and lock them under the retaining hooks on the heat sink socket ...

Страница 58: ...e server or disconnect peripheral devices to replace a failed redundant power supply If your server is only equipped with a single power supply the server must be turned off and the AC power cord removed before replacing it To replace a power supply module 1 If your server is equipped with more than one power supply module determine which power supply module has failed the LED on the power supply ...

Страница 59: ... the connectors on the system board 5 Push down the release bar 1 When the RPS power distribution module lifts automatically pull it away from the power supply cage 2 and remove it from the chassis Important Make sure that the RPS power distribution module is connected to the power supply connector s on the power supply ies 6 Align the new RPS power distribution module with the power supply cage 1...

Страница 60: ...traight off the front of the server 3 Follow the instructions in Opening the server case on page 31 4 Remove all of the hot swap drive carriers from the server and make note of which bay you remove each drive from For instructions see Removing and installing a hard drive on page 37 5 Remove the system fans and fan duct by following the instructions in Replacing system fans on page 46 6 Disconnect ...

Страница 61: ...rows of button shaped fixtures on the bottom of the chassis 13 Reconnect all cables to the backplane 14 Replace the system fans and fan duct by following the instructions in Replacing system fans on page 46 15 Follow the instructions in Closing the server case on page 32 16 Reinstall the hot swap drives back into the server Make sure that you install the drives into the same bays you removed them ...

Страница 62: ...ons in Closing the server case on page 32 Installing and removing an optional mezzanine board This server has two types of optional mezzanine boards They include a 2 channel SAS mezzanine board and 2 channel SAS mezzanine board with RAID They are designed to provide extra HDD storage capability with one 160 pin mezzanine board connector Each type of mezzanine board uses the specific chipset for op...

Страница 63: ...page 32 To remove an optional mezzanine board 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 31 3 Remove the PCI riser assembly by following the instructions in Installing and removing PCI expa...

Страница 64: ...settings on your printout then close the utility 4 Turn off your server then follow the instructions in Preventing static electricity discharge on page 30 5 Follow the instructions in Opening the server case on page 31 6 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way 7 Push the battery retention clip away from the battery u...

Страница 65: ...drive on page 33 5 Loosen the thumbscrew 1 on the control panel adapter card then pull the adapter card 2 toward the back of the assembly to disengage the locking tabs 6 Remove the control panel adapter card and store it in a static free bag 7 Holding the new control panel by the edges align it with the locking tabs in the assembly then place it on the tabs and slide it toward the front of the ass...

Страница 66: ...card 6 Remove the top panel screw 1 then loosen the thumbscrew 2 holding the control panel bridge card to the chassis 7 Push the control panel bridge card 3 toward the front of the chassis and remove it then store it in a static free bag 8 Holding the new control panel bridge card by the edges place it in the chassis then slide it toward the back of the chassis 9 Tighten the thumbscrew to secure t...

Страница 67: ...the PCI riser assembly by following the instructions in Installing and removing PCI expansion cards on page 44 4 Remove the fan duct and system fan cage by following the instructions in Replacing system fans on page 46 5 Remove the memory modules by following the instructions in Installing memory on page 40 6 Remove the heatsinks and processors by following the instructions in Replacing or adding ...

Страница 68: ...s 10 Place the old system board in a static free bag for storage 11 Insert the new system board into the chassis aligned with the eight retaining standoffs then slide the board toward the front of the case so the board is held by the standoffs 12 Tighten the two system board thumbscrews to secure the board into the chassis 13 Connect the cables you removed in Step 7 14 Install the memory by follow...

Страница 69: ...ions in Installing and removing PCI expansion cards on page 44 18 Follow the instructions in Closing the server case on page 32 19 Turn on your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 20 Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility 21 If your s...

Страница 70: ...CHAPTER 4 Installing Components www gateway com 64 ...

Страница 71: ...CHAPTER 5 65 UsingtheBIOSSetupUtility Opening the BIOS Setup utility Updating the BIOS Resetting the BIOS ...

Страница 72: ... other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset Boot gives you access to information and settings for startup features and startup sequences Security gives you access to settings related to syste...

Страница 73: ...If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update Important This method does not work if the keyboard is connected through the KVM switch To recover the old BIOS 1 Insert a diskette CD or DVD or a bootable USB disk on key containing the AMIBOOT ROM file 2 Turn on or restart the server Press and hold CTRL HOME duri...

Страница 74: ...y The process is complete when the server stops beeping 8 Remove the bootable USB disk on key 9 Turn off the server then disconnect the power cords and all other cables connected to the server 10 Follow the instructions in Opening the server case on page 31 11 Place the jumper back onto pins 1 2 12 Follow the instructions in Closing the server case on page 32 13 Plug in the AC power cords and turn...

Страница 75: ...during startup The BIOS Setup utility opens 3 Record any custom BIOS settings on your printout 4 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the...

Страница 76: ...r cables connected to the server Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other cables before changing the jumper 2 Follow the instructions in Opening the server case on page 31 3 Remove the jumper across pins 1 2 of header J3 A then place the jumper across pins 2 3 4 Follow the instructions in Closing the ...

Страница 77: ...CHAPTER 6 71 Troubleshooting Telephone support Tutoring and training Safety guidelines Error messages Troubleshooting ...

Страница 78: ...facturer s documentation and technical support resources If you have how to questions about using a program see The program s online Help The program s documentation Your operating system s documentation The software or hardware manufacturer s Web site See Troubleshooting on page 79 Have your client ID serial number usually located on the back of your server case and order number available along w...

Страница 79: ...l service Get tutorial assistance for software issues 800 229 1103 charged to your credit card Gateway Customer Care Talk to a Gateway Customer Care representativeaboutanon tutorialtechnical support question 877 485 1464 US say the word Server 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales accounting and warranty Get information about available systems pricing orders bi...

Страница 80: ...re damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplugyour server andcontact a qualified computer technician Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshoo...

Страница 81: ...vice configured as Primary Master could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Hard Disk Error The IDE ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure...

Страница 82: ... indicate the need to replace the hard disk S M A R T Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Status BAD Backup and Replace A S M A R T capable hard disk s...

Страница 83: ...tion in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Memory or I O PCI I O conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI ROM conflict A PCI adapter generated an I O re...

Страница 84: ...Wrong CMOS settings are invalid This error can be resolved by using AMIBIOS Setup CMOS Checksum Bad CMOS contents failed the Checksum check Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using AMIBIOS Setup Miscellaneous messages Keyboard Error Keyboard is not prese...

Страница 85: ...p utility by pressing and holding F2 while your server restarts Check your configuration settings When diagnosing problems press the non maskable interrupt NMI button to put the server into a halt state For the location of the button see Control panel on page 2 If an error occurs in a program see its documentation or online help Battery replacement Warning To avoid bodily injury do not attempt to ...

Страница 86: ... for 1 beep 3 Base memory read write test error Same as for 1 beep 4 System board timer not operational Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards If the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one ...

Страница 87: ...eps LED Name Function Location Color Description ID Aid in server identification Control panel and back of system board Yellow front Blue back On Server identification enabled System Fault Visible fault warning Control panel Red Off System normal Blinking Non critical system fault On Critical system fault system needs to be shut down and serviced Hard drive tray LEDs Indicate drive status and acti...

Страница 88: ...2 Green On Link at 100 Mbps LED 2 Green Off Link at 10 Mbps Power LED Identify the power state of the system Control panel Blue Off Power is off Blinking Powersavingstate S1 S3 or S4 On Power is on AC power LED Identify power supply fault Power supply module Green or Orange Green On Power supply good and receiving power Orange On Power supply critical event causing shutdown Orange Blinking Close t...

Страница 89: ...r A Initialize data variables that are based on CMOS setup questions Initialize both the 8259 compatible PICs in the system 05 Initialize the interrupt controller in hardware generally PIC and interrupt vector table 06 Do R W test to CH 2 count reg Initialize CH 0 as system timer Install the POSTINT1Ch handler Enable IRQ 0 in PIC for system timer interrupt Trap INT1Ch vector to POSTINT1ChHandlerBl...

Страница 90: ...r more information 39 Initialize DMAC 1 and DMAC 2 3A Initialize RTC date time 3B Test for total memory installed in the system Also press DEL or ESC keys to limit memory test Display total memory in the system 3C Mid POST initialization of chipset registers 40 Detect different devices parallel ports serial ports and coprocessor in CPU and so on successfully installed in the system and update the ...

Страница 91: ...izes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed A4 Initialize runtime language module A7 Display the system configuration screen if enabled Initialize the CPUs before boot including the programming of the MTRRs A8 Prepare CPU for operating system boot including final MTRR values A9 Wait for user input at config display i...

Страница 92: ... Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled D4 Test base 512 KB memory Adjust policies and cache first 8 MB Set stack D5 Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS ch...

Страница 93: ...I hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB E9 or EA Determine information about root directory of recovery media F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 Start reading the recovery file cluster by clu...

Страница 94: ...bers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the followi...

Страница 95: ... an expansion card Restart your server Make sure that you have installed the necessary software or driver For instructions see the card s documentation Reseat the expansion card and riser card For instructions see Installing and removing PCI expansion cards on page 44 If another slot of the correct size is available install the card in a different slot Hard drive The hard drive cannot be accessed ...

Страница 96: ...n press ENTER Internet See also Modem You cannot connect to the Internet Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem Keyboard Liquid has been spilled into the keyboard If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clea...

Страница 97: ...wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Power You press the power button but the server does not turn on If the power button LED is green the s...

Страница 98: ...ocessor is fully seated in its socket The processor should be recognized automatically if it is installed correctly If you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation ...

Страница 99: ...APPENDIX A 93 ServerSpecifications System specifications System board specifications Environmental specifications Electronic specifications Additional specifications ...

Страница 100: ...ve bay for an optical drive USB Floppy diskette drive optional Tape drive optional Hard drive bays Six SATA or SAS hot swap hard drive bays Card sizes Supports three full length full height and two low profile PCI expansion cards Power supply One 700 W hot swap power supply module standard Additional 700 W hot swap redundant power supply module optional Operating systems Supports Windows Server 20...

Страница 101: ...y as 6 SATA devices ACPI ACPI 2 0b compliance Supports S0 S1 S5 Variable Requirements Temperature Nonoperating 40 to 158 F 40 to 70 C Operating 50 to 95 F 10 to 35 C with a maximum rate of change not to exceed 10 per hour Humidity Nonoperating 10 to 95 Operating 20 to 80 Acoustic noise Sound Pressure 58 dBA Rackmount in an idle state at typical office ambient temperature 73 4 F Sound Power 6 8 BA ...

Страница 102: ...terrupt Address Range hex Amount Function 0 to 07FFFFh 640 KB DOS region base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space ISA Interrupt Description IRQ0 8254 timer IRQ1 Keyboard controller IRQ...

Страница 103: ... Main power connector J5 Pin Signal Name 1 3 3 V 2 3 3 V 3 Ground 4 5 V 5 Ground 6 5 V 7 Ground 8 Power good 9 Stand by 5 V 10 12 V 11 12 V 12 3 3 V 13 3 3 V 14 12 V 15 Ground 16 DC_ON soft on off 17 Ground 18 Ground 19 Ground 20 Key 21 5 V 22 5 V 23 5 V 24 Ground ...

Страница 104: ...al Name 1 Ground 2 Ground 3 Ground 4 Ground 5 12 V 6 12 V 7 12 V 8 12 V Pin Signal Name 1 Red analog color signal R 2 Green analog color signal G 3 Blue analog color signal B 4 No connection 5 GND 6 GND 7 5 V 8 GND 9 5 V 10 GND 11 No connection 12 SDA 13 HSYNC horizontal sync 14 VSYNC vertical sync 15 SCL ...

Страница 105: ...cription 1 DCD Data Carrier Detect1 2 RXDATA Receive Data 3 TXDATA Transmit Data 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 RI Ring Indicate Pin Signal Name 1 Keyboard or mouse data 2 NC 3 GND 4 5 V 5 Keyboard or mouse clock 6 NC Pin Signal Name 1 5 V 2 USBN Data 3 USBN Data 4 GND ...

Страница 106: ...mation about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server Pin Signal Name 1 I2C SCL 2 I2 C SDA 3 I2 C Alert 4 Ground 5 3 3 V ...

Страница 107: ...APPENDIX B 101 BIOSSettings ...

Страница 108: ...creen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction BIOS menu BIOS submenu Setting Value Main System Overview AMIBIOS CORE Build date System ID Version Processor Type Speed Count System Memory Size System Time HH MM SS System Date DAY MM DD YYYY...

Страница 109: ...on Memory Performance Mode Non Redundant Interleaved Single Channel Mirror Mirrors branch space Between branches Spare Rank DIMM Sparing Total Memory Capacity Memory Redundancy Non Redundant Mirror Spare DIMM 1 Size Not Installed DIMM 2 Size Not Installed DIMM 3 Size Not Installed DIMM 4 Size Not Installed DIMM 5 Size Not Installed DIMM 6 Size Not Installed DIMM 7 Size Not Installed DIMM 8 Size No...

Страница 110: ...tion sub menu Secondary IDE Master auto detected Selects IDE Configuration sub menu Secondary IDE Slave auto detected Selects IDE Configuration sub menu Third IDE Master auto detected Selects IDE Configuration sub menu Fourth IDE Master auto detected Selects IDE Configuration sub menu Fourth IDE Slave auto detected Selects IDE Configuration sub menu ACHI Port 0 auto detected ACHI Port 1 auto detec...

Страница 111: ...0 IRQ11 PS 2 Keyboard Present PS 2 Mouse Present USB Configuration USB Devices Enabled List of USB devices detected by BIOS Legacy USB Support Disabled Enabled Auto USB 2 0 Controller Mode FullSpeed 12 Mbps HiSpeed 480 Mbps BIOS EHCI Hand Off Disabled Enabled USB Mass Storage Device Configuration Selects USB Mass Storage Device Configuration submenu with USB Device enable PCI Configuration Onboard...

Страница 112: ...OM enabled or disabled Low Profile Riser Slot Top PCIe slot Option ROM enabled or disabled Bottom PCIe slot Option ROM enabled or disabled Boot Boot Settings Configuration Quick Boot Disabled Enabled Quiet Boot Disabled Enabled Bootup Num Lock Disabled Enabled POST Error Pause Disabled Enabled Boot Device Priority 1st Boot Device Varies Specifies boot sequence from the available devices nth Boot D...

Страница 113: ... CD DVD Drives 1st Drive Varies Specifies boot sequence from the available devices nth Drive Varies Specifies boot sequence from the available devices Security Administrator Password Installed Not installed User Password Installed Not installed Change Administrator Password Set or clear Admin password User Access Level No Access View Only Limited Full Access Change User Password Set or clear User ...

Страница 114: ...Chassis Part Number Varies Chassis Serial Number Varies BIOS Version BIOS ID string excluding build time date BMC Device ID Varies BMC Firmware Revision Varies BMC Device Revision Varies PIA Revision Varies SDR Revision Varies HSC FW Revision HSBP Firmware revision of the Hotswap controller N A if not present Remote Access Configuration Remote Access Disabled Enabled Serial Port Number Base addres...

Страница 115: ...irmware Revision View BMC Event Log Provides data on event log Clear BMC System Event Log BMC PEF Status Disabled Enabled Toggle PEF No Yes IOat Disabled Enabled Restore on AC Power Loss Power Off Power On Last State Wake on RING function Disabled Enabled Exit Save Changes and Exit F10 Discard Changes and Exit Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults BIOS men...

Страница 116: ...ive type Device Device information Vendor Device vendor Size Device size LBA Mode Device LBA mode Block Mode Device block mode PIO Mode Device PIO mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S M A R T Device S M A R T support Type Not Installed Auto CD DVD ARMD LBA Large Mode Disabled Auto Block Multi Sector Transfer Mode Disabled Auto PIO Mode Auto 0 1 2 3 4 DMA Mode Auto...

Страница 117: ...et Delay 10 Sec 20 Sec 30 Sec 40 Sec Device 1 Only displayed if a device is detected Includes a DeviceID string returned by the USB device Emulation Type Auto Floppy Forced FDD Hard Disk CDROM Device n Only displayed if a device is detected Includes a DeviceID string returned by the USB device Emulation Type Auto Floppy Forced FDD Hard Disk CDROM ...

Страница 118: ...APPENDIX B BIOS Settings www gateway com 112 ...

Страница 119: ...APPENDIX C 113 Safety Regulatory and Legal Information ...

Страница 120: ...youuseanextensioncordwiththissystem makesurethatthetotalampereratingontheproductspluggedintotheextensioncord doesnotexceedtheextensioncordampererating IfyoursystemisfittedwithaTVTuner cable orsatellitereceivercard makesurethattheantennaorcablesystemiselectrically groundedtoprovidesomeprotectionagainstvoltagesurgesandbuildupofstaticcharges Care during use Donotwalkonthepowercordorallowanythingtores...

Страница 121: ...ringusingacompatiblemodularjackwhichisPart 68 compliant Seeinstallationinstructionsfor details TheRingerEquivalenceNumber REN isusedtodeterminethenumberofdeviceswhichmaybeconnectedtothetelephoneline Excessive RENsonatelephonelinemayresultinthedevicesnotringinginresponsetoanincomingcall Inmostareas thesumofRENsshouldnot exceedfive 5 0 Tobecertainofthenumberofdevicesthatmaybeconnectedtoaline asdeter...

Страница 122: ...munications networkprotective operation andsafetyrequirements TheDepartmentdoesnotguaranteetheequipmentwilloperatetotheusers satisfaction Beforeinstallingthisequipment usersshouldmakesurethatitispermissibletobeconnectedtothefacilitiesofthelocal telecommunicationscompany Theequipmentmustalsobeinstalledusinganacceptablemethodofconnection Insomecases theinside wiringassociatedwithasingle lineindividu...

Страница 123: ...quipment commonlyknownasWEEE shouldneverbedisposedofinthemunicipalwastestream residentialgarbagecollection The Crossed OutWasteBin labelaffixedtothisproductisyourremindertodisposeofyour endoflife productproperly Substancessuchasglass plastics andcertainchemicalcompoundsarehighlyrecoverable recyclable and reusable Youcandoyourpartfortheenvironmentbyfollowingthesesimplesteps Whenyourelectricalorelec...

Страница 124: ...spublication atany time Duetocontinuingsystemimprovements Gatewayisnotresponsibleforinaccurateinformationwhichmayappearinthismanual For thelatestproductupdates consulttheGatewayWebsiteatwww gateway com InnoeventwillGatewaybeliablefordirect indirect special exemplary incidental orconsequentialdamagesresultingfromanydefectoromissioninthismanual evenifadvisedofthe possibilityofsuchdamages Intheintere...

Страница 125: ...ttery see battery components installing 30 configuration jumper 6 connections control panel 6 diskette drive 6 IDE 6 power 6 RJ 45 6 USB 2 video 2 control panel replacing 59 standard 2 control panel connector 6 cover panels removing 31 D DDR SDRAM see memory device drivers installing 26 Device Initialization Manager see DIM diagnostic LEDs 83 ACPI runtime checkpoints 88 bootblock initialization co...

Страница 126: ...ine conditioners 12 location drive bays 5 fan module 5 memory slots 5 PCI riser assembly 5 power supply cage 5 processor air duct 5 lock key 2 31 location 2 M Main menu BIOS Setup utility 66 maintenance cleaning 22 cleaning case 22 cleaning keyboard 22 cleaning screen 23 Gateway System Manager 24 general guidelines 22 recording BIOS configuration 23 master boot record 90 memory installing 40 locat...

Страница 127: ...ts memory 6 specifications 94 100 electronic 96 environmental 95 system 94 system board 94 standard control panel 2 starting server 18 static electricity 30 supervisor password see administrator password support telephone 10 surge protector 12 system 94 administration 24 control 24 ID indicator 2 25 interrupts 96 management 24 security 24 specifications 94 startup 18 system board components 6 conn...

Страница 128: ...Index www gateway com 122 user password 24 W Web site Gateway 10 ...

Страница 129: ......

Страница 130: ...A MAN E 9525R USR GDE R0 10 06 ...

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