CHAPTER 6: Troubleshooting
86
Modem (cable or DSL)
My computer cannot connect to the Internet.
•
Make sure that your modem is connected to the network
jack.
•
See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
Your modem does not dial or does not connect
•
Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See your
setup poster to make sure that the connections have
been made correctly.
•
Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
•
Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
•
Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
•
If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
correctly.
To check the dialing properties:
1
Click (Start), then click Control Panel. The
Control Panel window opens.
2
Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3
If this is the first time you have accessed this
category, the Location Information dialog box opens.
Enter the information for your area, then click OK.
Tip
For the location of your network jack, see your setup poster or
.
8512418.book Page 86 Friday, May 11, 2007 11:44 AM
Содержание DX440X
Страница 1: ... REFERENCEGUIDE 8512418 book Page a Friday May 11 2007 11 44 AM ...
Страница 2: ...8512418 book Page b Friday May 11 2007 11 44 AM ...
Страница 10: ...CHAPTER 1 About This Reference 4 8512418 book Page 4 Friday May 11 2007 11 44 AM ...
Страница 11: ...CHAPTER2 5 Checking Out Your Computer Front Back 8512418 book Page 5 Friday May 11 2007 11 44 AM ...
Страница 40: ...CHAPTER 3 Setting Up and Getting Started 34 8512418 book Page 34 Friday May 11 2007 11 44 AM ...
Страница 64: ...CHAPTER 4 Upgrading Your Computer 56 8512418 book Page 56 Friday May 11 2007 11 44 AM ...
Страница 118: ...CHAPTER 6 Troubleshooting 108 8512418 book Page 108 Friday May 11 2007 11 44 AM ...
Страница 128: ...APPENDIX A Legal Notices 118 8512418 book Page 118 Friday May 11 2007 11 44 AM ...
Страница 138: ...128 Index 8512418 book Page 128 Friday May 11 2007 11 44 AM ...
Страница 139: ...8512418 book Page 129 Friday May 11 2007 11 44 AM ...
Страница 140: ...MAN GERSHWIN HW REF GDE R3 5 07 8512418 book Page 130 Friday May 11 2007 11 44 AM ...