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Chapter 4: Troubleshooting

www.gateway.com

Getting technical support

If none of these solutions resolve your drive problems, contact Gateway
Technical Support for further assistance. For information about the different
methods for contacting Gateway Technical Support, see the user’s guide that
came with your computer.

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Содержание Computer Drive

Страница 1: ...componentguide Removable Storage Your Gateway Computer Installing Configuring ...

Страница 2: ......

Страница 3: ...ng connectors 14 Configuring the new IDE drive 16 Setting the IDE jumpers 18 Configuring the new SCSI drive 20 Setting the SCSI jumpers 21 Installing a drive 23 Configuring the BIOS 28 Installing Zip drive software 30 Installing Seagate tape drive software 31 4 Troubleshooting 33 General troubleshooting guidelines 34 CD or DVD drive 35 Diskette drive 37 Flash memory drive 42 Zip drive 43 Tape driv...

Страница 4: ...ii ...

Страница 5: ... provides the information you need to install a new or replacement CD or DVD drive Diskette drive Flash memory drive Tape drive Zip drive Only the tape and Zip drives require uninstalling and installing software as part of the installation process ...

Страница 6: ... a stable platform on which to set your computer Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your computer 2 Obtain these additional items A Phillips screwdriver A grounding wrist strap available at most electronic stores A small container to hold hardware parts such as screws while...

Страница 7: ...e components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface W...

Страница 8: ...4 Chapter 1 Preparing to Install Your Drive www gateway com ...

Страница 9: ...to remove an existing drive if you are replacing a drive If you are not replacing a drive go to Installing a New Drive on page 13 Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your computer and unplugging the power cord and modem cable before opening the case ...

Страница 10: ...fore removing your current software To remove the drive software 1 In Windows XP click Start then click Control Panel The Control Panel window opens OR In Windows Me Windows 2000 Windows 98 or Windows NT 4 0 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Add Remove Programs icon The Add Remove Programs dialog box opens 3 If you are uninstallin...

Страница 11: ...m 4 Click Add Remove or Remove and follow the on screen instructions If you are asked to remove any shared files click No These files may be needed by other programs 5 When the removal is complete shut down Windows and turn off your computer ...

Страница 12: ...sconnect the audio cable by pressing down on the locking tab as you pull the cable out of the audio connector Make sure that you pull the connector not the cable 3 If you are removing a CD DVD diskette tape or Zip drive disconnect the wide flat ribbon data cable from the drive that you are replacing Make sure that you pull the connector not the cable Note the orientation of the red striped edge of...

Страница 13: ...nect the front panel USB round data cable from the back of the flash memory drive Make sure that you pull the connector not the cable Note the orientation of the connector You will attach the data cable to your new drive using the same orientation ...

Страница 14: ...ay com 5 Disconnect the flash memory drive s round data cable from the system board Make sure that you pull the connector not the cable Note the orientation of the connector You will attach the data cable from your new drive using the same orientation ...

Страница 15: ...able Move the connector slightly side to side if necessary to disconnect the cable 7 See the documentation that came with your computer for instructions on sliding the drive out of the computer case 8 If this drive is a replacement for a failed drive follow the instructions on the return form to send the old drive back to Gateway for credit ...

Страница 16: ...12 Chapter 2 Removing an Existing Drive www gateway com ...

Страница 17: ...3 13 Installing a New Drive Read this chapter to learn how to Configure IDE and SCSI drives Install the drive ...

Страница 18: ...older drives typically diskette drives are not keyed Data cable The IDE data cable is wider than the diskette drive data cable One edge of the cable has a red stripe The red striped edge of the cable should be aligned toward the Pin 1 end of the data cable connector Usually this is the end of the connector that is nearest the power supply connector PIN 1 is usually labeled with a small arrow the n...

Страница 19: ... your drive is a CD or DVD drive it may have an analog audio connector Digital audio connector If your drive is a CD or DVD drive it may have a digital audio connector Flash memory drives Data cable connector Connect the front panel USB data cable to the data cable connector Data cable Connect the flash memory drive s data cable to the Front Panel USB connector on your system board Power connector...

Страница 20: ...kette that contains operating system files Your system board may contain as many as three controllers where the wide ribbon cables attach to the main system board or a host adapter add in card One controller is for the diskette drive Two are for IDE drives One of the IDE controllers is the primary controller and the other is the secondary controller Each IDE controller can contain two devices a ma...

Страница 21: ...ve drive A slave drive is the secondary drive on either the primary or secondary IDE controller Configure your IDE drive as a slave drive if the drive will be one of two drives connected to the IDE data cable and the other drive is configured as a master drive If there is already one drive connected to the cable before the new IDE drive is installed it is probably configured as a master However so...

Страница 22: ... use the cable select setting to configure the drive Cable select is a jumper setting that configures the drive as a master or slave drive based on its position on the IDE cable If both drives on the IDE data cable are configured as cable select the middle drive is the slave and the end drive is the master If you are installing your new drive as a replacement drive configure the new drive settings...

Страница 23: ...rt cable select should be labeled CS Cable select makes the drive in the middle of the cable the slave and the drive at the end of the cable the master OR If both drives do not support cable select go to the next step 3 If the drive is in the middle of the IDE data cable and you are going to configure your drive as the slave drive set the jumpers as Slave A If Slave A is not an option set the jump...

Страница 24: ...rminator jumper which can be set to On for the last device on the cable or Off for devices in the middle The terminator jumper on the last device should be set to Off if the cable has a terminator plug attached to the end Generally your computer s SCSI host adapter is at one end of the cable and a terminated device or terminator plug is at the other The SCSI host adapter can be set so you can star...

Страница 25: ...block A jumper block is a set of pins located on the drive On SCSI drives a jumper is placed over two of the pins to configure the SCSI drive s termination setting Other jumpers are placed over additional sets of pins to configure the ID setting To set the jumpers for a SCSI drive 1 Start your computer During startup SCSI ID numbers are identified on the screen 2 Make note of the SCSI ID numbers i...

Страница 26: ...ain as shown in Example B remove the termination jumper Make sure that the last SCSI device on the cable has termination enabled or that a terminator plug is installed Example A SCSI Termination where a SCSI tape drive is the last or only SCSI device Example B SCSI Termination in a computer with three internal SCSI devices SCSI Host Adapter termination enabled SCSI Host Adapter termination enabled...

Страница 27: ...y connector on the drive Use a large power connector for CD DVD flash memory Zip and tape drives and use a smaller power connector for diskette drives If you do not have enough power connectors disconnect a power cable from one of your drives and place the Y adapter power cable that came with the new drive on the end of the existing power cable to make two power connectors Important If you are add...

Страница 28: ... cable Make sure that the cable is connected securely to the data cable connector on the main system board or the SCSI host adapter card Go to Step 7 OR If you are installing a flash memory drive go to the next step Caution Make sure that Pin 1 on the cable connects to Pin 1 on the drive or the drive will not function Pin 1 on the drive is typically located next to the 4 pin power cable Check your...

Страница 29: ...25 Installing a drive www gateway com 5 Connect the front panel USB round data cable to the back of the flash memory drive Be careful not to force the cable connector or bend any of the pins ...

Страница 30: ...tor or bend any of the pins 7 Check all cables in your computer Make sure that all are connected securely and that the cables are routed so that they will not bind or crimp when you replace the computer case cover 8 Replace the computer case cover See the documentation that came with your computer for instructions on replacing the cover 9 Reconnect the external cables then plug in the power cord ...

Страница 31: ...a diskette CD or DVD drive go to Configuring the BIOS on page 28 If you installed a Zip drive and want it to be bootable go to Configuring the BIOS on page 28 If you do not want the Zip drive to be bootable go to Installing Zip drive software on page 30 If you installed a Seagate tape drive go to Installing Seagate tape drive software on page 31 ...

Страница 32: ...t be available in the boot device section of the BIOS so you must update your BIOS For more information see your computer user s guide After you install your drive open the BIOS Setup utility and make sure that the computer recognizes your drive and that the boot order of your computer is correct To configure the BIOS 1 Press F2 while restarting your computer to open the BIOS Setup utility Some ol...

Страница 33: ...ltiple drives then press ESC 7 If you removed the 3 5 inch diskette drive and did not replace it go to the next step Otherwise go to Step 10 8 Press the right arrow key to display the Advanced menu then press ENTER to open the Peripheral Configuration menu 9 Set Floppy Disk Controller to Disabled then press ESC 10 Press the F10 key then press ENTER If you installed a diskette CD or DVD drive the i...

Страница 34: ... The My Computer window opens OR In Windows Me Windows 2000 Windows 98 or Windows NT 4 0 double click the My Computer icon The My Computer window opens 5 Click Double click the CD or DVD drive letter usually D or E The CD or DVD drive window opens 6 Double click Setup exe 7 Install the software by following the on screen instructions 8 When the software installation is complete restart your comput...

Страница 35: ...o the next step 4 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows Me Windows 2000 Windows 98 or Windows NT 4 0 double click the My Computer icon The My Computer window opens 5 Click Double click the CD or DVD drive letter usually D or E The CD or DVD drive window opens 6 Double click Setup exe 7 Install the software by following the on screen instruction...

Страница 36: ...32 Chapter 3 Installing a New Drive www gateway com ...

Страница 37: ... Read this chapter to learn how to Understand general troubleshooting guidelines Troubleshoot CD or DVD drive problems Troubleshoot diskette drive problems Troubleshoot flash memory drive problems Troubleshoot Zip drive problems Troubleshoot tape drive problems Get technical support ...

Страница 38: ...nect the data ribbon cable on the drive Make sure that the red stripe edge of the data ribbon cable aligns with Pin 1 on your drive Replace the data ribbon cable with the new cable that was included in the drive kit to see if the old cable is defective and needs to be replaced Make sure that the jumper settings on the back of the drive are set correctly Review the instructions on configuring the d...

Страница 39: ...ly and reconfigure the drive if necessary See Installing a New Drive on page 13 Open your computer and make sure that the cables are connected correctly to the CD or DVD drive and the system board IDE connector If you have a SCSI device in your computer check the cable connected to the SCSI card If the CD or DVD drive is the last drive on the cable the drive farthest from the card make sure that t...

Страница 40: ... the documentation that came with your computer Shut down and restart your computer Clean the CD A DVD movie will not play Make sure that the label is facing up then try again Shut down and restart your computer Clean the DVD DVDs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and you...

Страница 41: ...rect The cable that goes from the back of the diskette drive to the system board or controller card is defective or not connected securely There is a conflict within the computer with some newly added hardware or software The drive is damaged or a password has been enabled Your computer cannot access the diskette The diskette may be damaged Reformat the diskette or try another diskette To format a...

Страница 42: ...2 while restarting your computer Sometimes older computer models require you to press F1 instead 2 Make sure that the drive settings correspond with the drive type for example 3 5 inch 1 44 MB is the current standard for diskette drive 0 or diskette drive A 3 Check the Security section of the BIOS Setup utility and remove the Supervisor password if one has been set The supervisor password causes t...

Страница 43: ...place the same way you took it off 4 Trace the cable to its connector on the system board Unplug the cable pull the connector not the cable then plug it back in making sure that it fits securely into the keyed connector 5 Replace the computer case cover reconnect the cables then restart your computer Try to start from a system diskette and try to format a diskette For more information see To forma...

Страница 44: ... problem contact the software publisher for additional information The diskette drive light stays on continuously If the light on the diskette drive s stays on continuously from the time your computer is started the data cable on the system board or controller card may be on backwards To fix the data cable connection 1 Shut down your computer 2 Open the computer case 3 Locate where the data cable ...

Страница 45: ...BIOS settings including the diskette drive not being identified at all Check the BIOS to make sure that the drives are identified correctly For more information see Configuring the BIOS on page 28 Invalid media type This error may occur if you are trying to format a diskette that is defective or if you are trying to use a media type that is incompatible with your diskette drive Error selecting dri...

Страница 46: ...itten to a memory card Camera gives an error message after formatting a 64 MB or larger memory card in Windows XP Windows XP automatically selects FAT32 when formatting memory cards larger than 64 MB However most memory cards use FAT12 FAT16 or other proprietary formats Reformat the memory card in the camera or other device that you use the card in MP3 player cannot read music files on memory card...

Страница 47: ...cted correctly on all IDE data cable connections The red stripe on the data cable must align with Pin 1 on each connection If the cable does not have a keyed connector make sure that the connector is covering all of the pins For more information see Installing a drive on page 23 Make sure that the Zip drive is configured correctly See Configuring the new IDE drive on page 16 or Configuring the new...

Страница 48: ...existing IDE master drive may not allow access to a slave drive on the same cable Try installing the Zip drive on the secondary IDE controller Your computer does not recognize a slave drive connected to the same IDE cable as a Zip master drive Make sure that Pin 1 is connected correctly on all IDE data cable connections The red stripe on the data cable should align with Pin 1 on each connection If...

Страница 49: ...ed before Make sure that you are using the correct type of tape cartridge for your tape drive model Re tension the tape see Re tensioning a backup tape on page 45 Clean the tape drive see Cleaning a tape drive on page 46 Re tensioning a backup tape Tapes must be re tensioned frequently to ensure data integrity and optimize drive performance If you ever have a problem reading a tape re tensioning m...

Страница 50: ...nutes for the alcohol to dry before using the drive Your computer does not recognize your new IDE tape drive Make sure that you have correctly installed the Seagate Backup Exec software Make sure that all cables are attached firmly Check with the manufacturer of your IDE controller chip set to make sure that you have the latest drivers for your operating system Outdated or incorrect drivers provid...

Страница 51: ... sure that no two devices have the same ID number the controller is usually ID 7 and the bootable hard drive is usually ID 0 Make sure that SCSI termination is set correctly for each SCSI device Termination should be enabled for SCSI devices at each end of the SCSI chain All other SCSI devices must have termination disabled Make sure that you are using the latest drivers for your SCSI host adapter...

Страница 52: ...ical support If none of these solutions resolve your drive problems contact Gateway Technical Support for further assistance For information about the different methods for contacting Gateway Technical Support see the user s guide that came with your computer ...

Страница 53: ...ommunications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation ...

Страница 54: ...circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules Canada Industry Canada IC Unintentional emitter per ICES 003 ...

Страница 55: ...Radiation Performance Standard Should the unit ever need servicing contact an authorized service location California Proposition 65 Warning Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Warning This produ...

Страница 56: ...edgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gat...

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Страница 58: ...MAN US REMOVE STORAGE INST R6 5 03 ...

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