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Chapter 8: Troubleshooting

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your notebook, follow these
recommendations before contacting Gateway Customer Care:

■

Make sure that your notebook is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make
sure that it is turned on.

■

If a peripheral device, such as a keyboard or mouse, does not appear
to work, make sure that all cables are plugged in securely.

■

If you have recently installed hardware or software, make sure that
you have installed it according to the instructions provided with it.
If you did not purchase the hardware or software from Gateway, see
the manufacturer’s documentation and technical support resources.

■

If you have “how to” questions about using a program, see:

■

Online Help

■

Printed documentation

■

The Microsoft Windows documentation

■

The software publisher’s Web site

■

See the troubleshooting section of this chapter.

■

Have your customer ID, serial number, and order number available,
along with a detailed description of your problem, including the
exact text of any error messages, and the steps you have taken.

■

Make sure that your notebook is nearby at the time of your call. The
technician may have you follow troubleshooting steps.

Warning

To avoid bodily injury, do not attempt to troubleshoot your
notebook problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your notebook

■

Your notebook was dropped

■

The case was damaged

Instead, unplug your notebook and contact a qualified
computer technician.

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Содержание 7000 Series

Страница 1: ...Gateway Notebook User Guide ...

Страница 2: ......

Страница 3: ...soft Certificate of Authenticity 17 Finding your specifications 18 Accessories 18 3 Getting Started 21 Installing the battery 22 Connecting the AC adapter 23 Protecting from power source problems 25 Connecting the dial up modem 26 Connecting to a cable or DSL modem or to an Ethernet network 27 Starting your notebook 28 Waking up your notebook 29 Turning off your notebook 29 Restarting rebooting yo...

Страница 4: ...tor or monitor 51 Viewing the display on a television 53 Modifying television settings 54 Connecting a video camera to your notebook 57 5 Managing Power 59 Monitoring the battery charge 60 Recharging the battery 61 Recalibrating the battery 61 Changing batteries 63 Replacing the battery 63 Extending battery life 65 Conserving battery power 65 Using alternate power sources 66 Changing power modes 6...

Страница 5: ...eshooting 88 Audio 88 Battery 88 CD drives 88 Device installation 88 Display 89 DVD drives 90 File management 93 Hard drive 93 Internet 95 Keyboard 96 Memory 97 Memory card reader 97 Modem dial up 97 Mouse 101 Networks 102 Passwords 102 PC Cards 103 Power 103 Printer 104 Sound 105 Status indicators 106 Touchpad 106 Video 107 Telephone support 108 Before calling Gateway Customer Care 108 Telephone ...

Страница 6: ...iv www gateway com A Safety Regulatory and Legal Information 111 Index 123 ...

Страница 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using BigFix Using Your Computer guide Using online help ...

Страница 8: ... a greater battery life experience This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power Please read this manual carefully to familiarize yourself with our range of services and support We have highlighted some basic care and safety information to help you keep your notebook in good operating condition Gateway stands...

Страница 9: ...ovides the most current drivers product specifications tutorials and personalized information about your notebook Visit the Gateway eSupport Web site at support gateway com Using eSupport The eSupport site is divided into seven major areas Support Home Product Support Downloads Customer Service Upgrade Center Resources Contact Us ...

Страница 10: ... software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your notebook Click All Downloads to walk through a step by step wizard to locate your drivers Customer Service Click Customer Service to view information about your account and general information about warranties and special offers Upgrade Center Click Upgrade Center to view and purchase upg...

Страница 11: ...leshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook To start Help and Support Click Start then click Help and Support Help and Support opens You can find help information by clicking a link performing a search or browsing the index ...

Страница 12: ...te and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list BigFix BigFix monitors your notebook for problems and conflicts It automatically gathers information ...

Страница 13: ...the Internet sending a fax and changing power saving settings as well as other topics To access the Using Your Computer guide Click Start All Programs then click Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a ...

Страница 14: ...8 www gateway com Chapter 1 Getting Help You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Страница 15: ...ing Out Your Gateway Notebook Identifying features Locating your notebook s model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your notebook Purchasing accessories ...

Страница 16: ...nking notebook is in Standby mode LED off notebook is off LCD panel release latch Open the LCD panel by sliding the release latch Battery charge indicator LED on battery is charging LED blinking battery charge is very low LED off battery is fully charged This LED only lights when the notebook is connected to AC power or the battery is very low Speaker Speaker Power indicator Battery charge indicat...

Страница 17: ...our lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or ot...

Страница 18: ...sert one Type II PC Card into this slot For more information see Adding and removing a PC Card on page 49 Component Icon Description DVD CD RW or multi format DVD RW drive Insert CDs or DVDs into this drive For more information see Using the CD or DVD drive on page 44 This drive may be a combination DVD CD RW or multi format DVD RW drive To determine the type of drive in the notebook examine the d...

Страница 19: ...modem on page 26 Ethernet jack Plug a 10 100 1000 Ethernet network cable into this jack The other end of the cable can be plugged into a cable modem DSL modem or an Ethernet network jack For more information see Connecting to a cable or DSL modem or to an Ethernet network on page 27 Monitor port Plug an analog VGA monitor or projector into this port USB ports Plug USB devices such as a diskette dr...

Страница 20: ...vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface...

Страница 21: ...es power when the notebook is not plugged into AC power Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 74 Memory bay Install a memory module into this bay For more information see Adding or replacing memory on page 71 System label Includes the product model number For more information see Identifying your model on page 17 Memory b...

Страница 22: ... button has been pressed that affects how the keyboard is used For more information see Status indicators on page 31 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 37 Power button Press to turn the power on or off You can also configure the power button for Standby Resume mode For more information on configuring the power button mode s...

Страница 23: ...rmation if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Website www gateway com Online Support www ...

Страница 24: ...tery so you can swap batteries when necessary See Changing batteries on page 63 for more information about using an additional battery With an automobile airplane power adapter you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in flight power receptacle Carrying cases Gateway has large capacity carrying cases if you need additional space for a...

Страница 25: ...nter you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents USB flash drive Use a USB flash drive for storing files or transferring files to another computer ...

Страница 26: ...20 www gateway com Chapter 2 Checking Out Your Gateway Notebook ...

Страница 27: ... the AC adapter Connecting the dial up modem Connecting to a cable or DSL modem or to an Ethernet network Turning your notebook on and off Using the status indicators Using the keyboard and the EZ Pad touchpad Adjusting the volume Connecting to a wireless network ...

Страница 28: ...lose the LCD panel 2 Turn your notebook over so the bottom is facing up 3 Hold the battery label side down and slide it into the open battery compartment until the battery clicks into place 4 Slide the battery lock to the locked position For the location of the battery lock see Bottom on page 15 ...

Страница 29: ...fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for 24 hours the battery may need to be recalibrated For information on recalibrating the battery see Recalibrating the battery on page 61 Caution Make sure that you use the AC adapter that came with your notebo...

Страница 30: ...FN F1 to toggle the status lights on and off 4 When you finish using your notebook for the first time turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns off Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause seriou...

Страница 31: ...hem to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning High voltages can enter your notebook through both the power cord and the modem connection To protect your notebook and avoid electrical shock use a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that ...

Страница 32: ...ct the modem 1 Insert one end of the modem cable into the modem jack on the back of your notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications program Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Страница 33: ...network jack that you can use to connect to a cable or DSL modem or to an Ethernet network To connect to a cable or DSL modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or an Ethernet network jack 3 Start your notebook ...

Страница 34: ...t to On Off mode However you can also set it to function in Standby Resume mode 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook Tips Tricks For more information about changing the power button mode see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All...

Страница 35: ...notebook Warning Do not work for long periods with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tips Tricks For more information about changing the power button mode see Changing ...

Страница 36: ...er The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corner of the Windows Task Manager dialog box 6 If your notebook does not respond turn it off wait ten seconds then turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows sta...

Страница 37: ...twork optional LED on Wireless radio is turned on LED off Wireless radio is turned off Caps lock LED on Caps lock is turned on LED off Caps lock is turned off Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Hard drive LED blinking The hard drive is in use LED off The hard drive is not in use Important If none of the indicators are on you may need to press FN F1 to ...

Страница 38: ...d alternate functions including shortcut keys for Windows function keys for specific system operations and the Num Lock keys for the numeric keypad Tips Tricks You can attach an external keyboard to the notebook using a USB port You do not need to shut down the notebook to connect a USB keyboard Function keys System keys Navigation keys FN key Windows key Numeric keypad Application key Arrow keys ...

Страница 39: ...rmation see System key combinations on page 34 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can als...

Страница 40: ...s require wireless devices to be turned off while traveling in an airplane 802 11G also known as wireless Ethernet or Wifi communication devices are examples of devices that provide wireless communication Enter Standby mode Press the power button to leave Standby mode For more information see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access...

Страница 41: ...aying the CD or DVD Skip back one CD song or DVD track Skip ahead one CD song or DVD track Turn on Num Lock so you can use the numeric keypad Press this key combination again to turn off Num Lock The Num Lock status indicator appears when this function is turned on Press and hold FN then press this system key To ...

Страница 42: ...wn Turn the volume down Press the Volume Up and Volume Down buttons at the same time to mute or un mute the sound Music player Open your default music player Volume up Turn the volume up Press the Volume Up and Volume Down buttons at the same time to mute or un mute the sound E mail Open your default e mail program E mail Internet Search Music player Volume down Volume up ...

Страница 43: ...e Internet Open your default Web browser Search Open the Search Results window For more information see Searching for files in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Button Icon Press to Touchpad Left button Right button Scroll zone ...

Страница 44: ... program to program You can use the EZ Pad left and right buttons below the touchpad to select objects Tips Tricks For instructions on how to adjust the double click speed pointer speed right hand or left hand configuration and other touchpad settings see Changing the mouse or touchpad settings in Using Your Computer which has been included on your hard drive To access this guide click Start All P...

Страница 45: ...an object on the screen Position the pointer over the object Quickly press and release the left button once This action is called clicking Start a program or open a file or folder Position the pointer over the object Press the left button twice in rapid succession This action is called double clicking Access a shortcut menu or find more information about an object on the screen Position the pointe...

Страница 46: ... object where you want it Tips Tricks You received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information see Changing the mouse or touchpad settings in Using Your Computer which has been included on your hard drive To access this guide cl...

Страница 47: ...sing external speakers turn the knob on the front of the speakers OR Use the volume control multi function buttons For more information see Multi function buttons on page 36 Tips Tricks For instructions on how to adjust the volume in Windows see Adjusting the Volume in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Do...

Страница 48: ...11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted or eliminated Airports hospitals and oxygen or flammable gas laden atmospheres are limited examples where use of wireless de...

Страница 49: ...Chapter 4 43 Using Drives and Ports Using a DVD drive Using the media card reader Using a PC Card Viewing the display on a monitor or projector Connecting a video camera to your notebook ...

Страница 50: ...of the following logos If your drive has this logo This is your drive type Use your drive for Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs You cannot use this drive to create DVDs Multi format DVD RW CD RW Installing programs playing audio CDs playing DVDs accessing data recording music and data to CD R...

Страница 51: ...ess down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important Some music CDs have copy protection software You may not be able to play these CDs on your notebook Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is f...

Страница 52: ...or Windows Movie Maker to copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Using Windows Media Player in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Tips Tricks For more information about playing DVDs see Using Windows ...

Страница 53: ...a device that uses memory cards such as a PDA MP3 player or cellular telephone Memory card types The memory card reader supports the following card types Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one media type to another Card Type Slot CompactFlash left IBM Microdrive left Memory Stick right MultiMediaCard right Secure Digital ri...

Страница 54: ...d To remove a memory card 1 If you are removing a CompactFlash card or IBM Microdrive release the eject button by pressing the eject button once then eject the card by pressing the eject button again OR If you are removing a MemoryStick MemoryStick Pro SecureDigital or MultiMediaCard push the memory card into the notebook The memory card pops out slightly 2 Pull the memory card out of the notebook...

Страница 55: ...ok when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the si...

Страница 56: ...on in the taskbar the PC Card name then click Stop OR Turn off your notebook 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button again Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button ...

Страница 57: ...jector or external monitor 1 Turn off your notebook 2 Plug the projector or monitor cable into the VGA port on your notebook For the location of the VGA port see Back on page 13 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and searches for its driver You may need to install the driver from the disc...

Страница 58: ... properties such as Screen Resolution or Color Quality if necessary 10 Click OK Important Press FN F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor Important If an external monitor or projector is connected and you close the LCD panel your notebook may turn off the LCD panel but will not enter Standby mode ...

Страница 59: ...e other end of the cable to the Video in jack on your television or VCR 3 Turn on the television or VCR 4 Start your notebook 5 Press FN F4 several times until the notebook display is shown on your television Important To turn on external video by default connect the television or other external video device before starting your notebook Important Audio is not transmitted through the S Video jack ...

Страница 60: ...then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Settings tab 4 Click Advanced The Multiple Monitors and ATI RADEON Xpress 200 Series Properties dialog box opens ...

Страница 61: ...ick the Displays tab 6 Click the Enable TV button if it is not already enabled Important If the Enable TV and TV buttons are grayed out your notebook has not detected the television Make sure that the television is turned on and connected correctly Enable TV TV ...

Страница 62: ...ents to the TV settings 8 Click Apply 9 Click OK to close the Multiple Monitors and ATI RADEON Xpress 200 Series Properties dialog box Important If you are traveling internationally you may need to change the video standard For example many televisions in Asia use PAL instead of NTSC ...

Страница 63: ...k 1 Connect one end of the IEEE 1394 cable to your video camera 2 Connect the other end of the cable to the IEEE 1394 port on the side of your notebook Important For more information about using the IEEE 1394 port on your video camera see your camera s documentation Tips Tricks For more information about editing video see Editing videos in Using Your Computer which has been included on your hard d...

Страница 64: ...58 www gateway com Chapter 4 Using Drives and Ports ...

Страница 65: ...Chapter 5 59 Managing Power Checking and recharging the battery Recalibrating the battery Changing batteries Extending the life of the battery ...

Страница 66: ... battery charge indicator see Front on page 10 LED off battery is fully charged LED on battery is charging LED blinking battery charge is very low Wait for a Low Battery warning message to appear If your battery charge indicator displays what looks like an inaccurate charge you may need to recalibrate the battery For more information see Recalibrating the battery on page 61 Important If the power ...

Страница 67: ...periodically to maintain the accuracy of the battery gauge To recalibrate the battery 1 Close all open files and programs 2 Connect your notebook to AC power and allow the battery to completely charge 3 Disconnect the AC power and restart your notebook Important If the power cord or battery icon does not appear on the taskbar click the show hidden icons button If the icon still does not appear mak...

Страница 68: ... reconnect your notebook to AC power 6 Charge the battery completely until the yellow battery status indicator goes out 7 When you are ready to use your notebook again do the following a From the desktop right click on the power icon then select Adjust Power Properties b Click the Power Schemes tab c Click the arrow button to open the Power Schemes list then click the power scheme you want d Click...

Страница 69: ...your notebook is on and is not plugged into an AC outlet save your work and turn off the notebook 2 Close the LCD panel 3 Turn your notebook over so the bottom is facing up Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to the manufacturer s instructions The battery used...

Страница 70: ...k position 5 Slide the battery release latch then lift the battery out of the bay 6 Place a recharged battery into the bay and press down until it snaps into place 7 Slide the battery lock to the lock position 8 Turn your notebook over 9 Open the LCD panel and press the power button ...

Страница 71: ...otebook The display stays off until you open the panel again Use Hibernate mode for maximum power savings while your notebook is not in use Use the DVD drive only when necessary These drives use a large amount of power Tips Tricks For more information about using power management settings see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access...

Страница 72: ...er adapter To find AC power outlets in airports look for them next to support pillars in large areas such as boarding gates and under banks of telephones Changing power modes You can use the following power modes to lengthen the life of your notebook s battery Standby while your notebook is in Standby it switches to a low power state where devices such as the display and drives turn off Hibernate ...

Страница 73: ...hard drive If power is interrupted the information is lost When in Hibernate mode your notebook saves all memory information to the hard drive then turns the power completely off If your notebook is and you want to then On Enter Standby mode Press FN F3 On Enter Hibernate mode must be activated Click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate In Standby or Hiberna...

Страница 74: ...68 www gateway com Chapter 5 Managing Power ...

Страница 75: ...Chapter 6 69 Upgrading Your Notebook Adding and replacing memory Replacing the hard drive ...

Страница 76: ...trostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Important Before installing memory or replacing ...

Страница 77: ... modules designed for your Gateway notebook for upgrading your memory To add or replace memory modules 1 Follow the guidelines under Preventing static electricity discharge on page 70 2 Turn off your notebook 3 Disconnect the AC adapter modem cable and network cable 4 Disconnect all peripheral devices and remove any PC cards 5 Turn your notebook over so the bottom is facing up 6 Remove the battery...

Страница 78: ...Upgrading Your Notebook 7 Remove the memory bay cover screw 8 Slide the memory bay cover then remove it 9 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward ...

Страница 79: ...ne direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 12 Gently push the module down until it clicks in place 13 Replace the memory bay cover then replace the cover screw 14 Insert the battery then turn your notebook over 15 Connect the power adapter modem cable and network cable then turn on your notebook Important Use only memory m...

Страница 80: ...transfer to the new hard drive For more information see Backing up files in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation 2 Follow the guidelines under Preventing static electricity discharge on page 70 3 Turn off your notebook 4 Disconnect the AC adapter modem cable and network cable 5 Disconnect all p...

Страница 81: ...formation see Replacing the battery on page 63 8 Remove the hard drive kit screw then slide the old hard drive kit out of your notebook 9 If your new hard drive already includes the hard drive kit bracket go to Step 14 OR If you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive go to Step 10 ...

Страница 82: ...he four screws that secure the bracket to the drive 14 Slide the new hard drive kit into your notebook 15 Replace the screw that secures the hard drive kit to your notebook 16 Insert the battery then turn your notebook over 17 Connect the power adapter modem cable and network cable then turn on your notebook 18 For instructions on installing Windows your drivers and your applications see the instr...

Страница 83: ...Chapter 7 77 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Protecting your notebook from viruses Updating Windows Restoring your system ...

Страница 84: ...come brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covere...

Страница 85: ...e a damp lint free cloth to clean your notebook and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip...

Страница 86: ...efore trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the notebook screen To clean a notebook LCD screen use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a prod...

Страница 87: ...l messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton AntiVirus program to protect against the latest viruses Making sure the Windows Security Center is c...

Страница 88: ...aining Your Notebook To scan for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2005 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Viruses area ...

Страница 89: ... sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has finished click Finish Important You received a free limited time subscription to the Norton AntiVirus service when you purc...

Страница 90: ...k Start All Programs then click Windows Update 3 Follow the on screen instructions Restoring your system All programs that were preinstalled on your notebook are available on the backup restore discs that you created with the recovery media program on the hard drive or on restore discs that were included with your notebook If you need to restore your notebook to the original configuration you can ...

Страница 91: ...Chapter 8 85 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems ...

Страница 92: ...efore accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 70 After you complete any maintenance tasks where you remove the memory bay or hard drive bay cover make sure that you replace the cover reinstall any screws then replace the battery before you start your notebook Warning Do not try to trouble...

Страница 93: ...e secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printe...

Страница 94: ...metimes a new device such as a PC Card can cause a system resource IRQ conflict Check IRQ usage to determine if there is an IRQ conflict To check IRQ usage 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The Device Manager wi...

Страница 95: ... disabled Display The screen is too dark Adjust the brightness using the system keys For more information see System key combinations on page 34 The screen resolution is not correct Change the screen resolution from the Display Properties dialog box Help and Support For more information about IRQs click Start then click Help and Support Type the keyword IRQs in the Search box then click the arrow ...

Страница 96: ...sed on the number of pixels affected The display is blank Adjust the brightness using the system keys For more information see System key combinations on page 34 Make sure the notebook is not in standby or hibernate mode For more information see Changing power modes on page 66 The notebook may be sending its display to an external monitor Press FN F4 several times to toggle through the attached di...

Страница 97: ...see System key combinations on page 34 Make sure that the Windows volume control is turned up Make sure that Mute controls are turned off For more information about the mute setting see System key combinations on page 34 Make sure that headphones are not plugged into the headphone jack If you are using powered speakers make sure that they are plugged in and turned on Clean the disc For more inform...

Страница 98: ... the regional code of the disc The regional code for the disc is on the disc disc documentation or packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Make sure that a DVD player program has been installed on your notebook You cannot eject a CD or DVD Your notebook must be turned on to remove CDs and DVDs If you do not want to turn on ...

Страница 99: ...d drive You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Help and Support For more information about restoring deleted files click Start then click Help and Support Type the keyword System Restore in the Search box then click the arrow Tips Tr...

Страница 100: ...led correctly Remove it firmly reinsert it then restart your notebook For more information see Replacing the hard drive kit on page 74 If your notebook has been subjected to static electricity or physical shock you may need to reinstall the operating system Help and Support For more information about file management click Start then click Help and Support Type the keyword file management in the Se...

Страница 101: ...e sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a diffe...

Страница 102: ...tly Contact your ISP for technical support Keyboard The external keyboard does not work Make sure that the keyboard cable is plugged in correctly Remove all extension cables and switchboxes Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys Try a keyboard that you know works to make sure that the keyboard port works I...

Страница 103: ...our notebook Modem dial up Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 13 to make sure that the connections have been made correctly Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet...

Страница 104: ... any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate a...

Страница 105: ...CC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your notebook has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your notebook has a v 92 modem the speed at which you can upload data is limited to 48K You...

Страница 106: ...k Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshak...

Страница 107: ...perties 4 Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box Mouse See also Touchpad on page 106 The external mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your notebook Remove all extension cables and switch boxes Try a mouse you know is working to make sure that the mouse p...

Страница 108: ...ng information Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off then retype the password You forgot your startup password The password feature which is set in the BIOS Setup utility is very secure with no easy way to recover a forgotten password You must return your notebook for repair Call Gateway Customer Care for instructions Caution If ...

Страница 109: ...rotector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the AC power adapter cables are free from cuts or damage Replace any damaged cables Your notebook is not working on battery power Allow the battery to return to room temperature Check the power management settin...

Страница 110: ...he printer can start printing Press the button to put the printer online Check the port and cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Ot...

Страница 111: ...e time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that ...

Страница 112: ... your hard drive To access this guide click Start All Programs then click Gateway Documentation Help and Support For more information about troubleshooting sound issues click Start then click Help and Support Type the keyword sound troubleshooter in the Search box then click the arrow Tips Tricks For instructions on how to adjust the touchpad settings see Changing the mouse or touchpad settings in...

Страница 113: ...connected correctly TV out is not working Make sure that you have activated TV out For more information see Viewing the display on a television on page 53 Make sure that the television is turned on and that the S Video cable is connected correctly Televisions in different countries use different standards If you are traveling you may need to change the TV Out mode For more information see Viewing ...

Страница 114: ...tware from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your ...

Страница 115: ...on How to reach Answers by Gateway Get tutorial assistance for hardware and software issues www gateway com answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 108 before calling Gateway Customer Care telephone numbers vary by country or region See the label on the bottom of yo...

Страница 116: ...omputers For more information go to www gateway com answers Training Gateway provides the following computer based training Help and Support For more how to information about Windows click Start then click Help and Support Type the keyword practice in the Search box then click the arrow Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials ...

Страница 117: ...Appendix A 111 Safety Regulatory and Legal Information Safety information Regulatory statements Notices ...

Страница 118: ... insert objects of any kind into the notebook ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an e...

Страница 119: ...before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replaceme...

Страница 120: ...limits as known at this time Because the wireless devices which may be embedded into your notebook emit less energy than is allowed in radio frequency safety standards and recommendations Gateway believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation Measurements have been performed to show that the RF exposure ...

Страница 121: ... devices may be restricted or eliminated When in environments where you are uncertain of the sanction to use wireless devices ask the applicable authority for authorization prior to use or turning on the wireless device Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully...

Страница 122: ... installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interfe...

Страница 123: ...rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular j...

Страница 124: ...l for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sendin...

Страница 125: ... a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipm...

Страница 126: ...signed to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Japanese Notice Japanese Modem Notice Warning To avoid electrical shock ...

Страница 127: ...Standard Should the unit ever need servicing contact an authorized service location EPA ENERGY STAR As an ENERGY STAR Partner Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a computer equipped with a Display Power Management System Warning Use of controls or adjustments or performance of procedures other than those specified in this m...

Страница 128: ...velopment Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Penti...

Страница 129: ...arge status 60 charging 23 61 conserving power 65 icons 60 installing 63 latch 15 locating 15 managing power 65 monitoring charge 60 purchasing 18 recalibrating 61 recharging 23 61 release latch 15 replacing 63 bays battery 63 hard drive 15 memory 15 71 BigFix 6 brightness system keys 34 35 C cable lock 14 cable modem 27 Caps Lock indicator 31 cards eject button 12 inserting memory card 48 inserti...

Страница 130: ...deo camera 11 DSL modem 13 27 Ethernet 13 27 external audio 13 external diskette drive 12 13 external speakers 13 Firewire 11 flash drive 12 13 headphone 13 i Link 11 IEEE 1394 11 keyboard 12 13 microphone 13 modem 13 26 monitor VGA 13 51 mouse 12 13 network 13 27 power 13 23 printer 12 13 projector 51 scanner 12 13 speaker 13 S Video TV out 14 53 USB 12 13 VGA 13 51 video camera 11 copyright noti...

Страница 131: ...SD 70 e mail button 36 EmPower power adapter 66 eSupport getting specifications 18 using 3 Ethernet connecting 27 jack 13 27 external monitor 13 34 EZ Pad touchpad See touchpad F fan 11 14 faxes troubleshooting 99 files opening 39 troubleshooting 93 finding Help and Support topics 6 specifications 18 Firewire port 11 Fn key 33 34 folders opening 39 function keys 33 G Gateway eSupport 18 model numb...

Страница 132: ...33 brightness 34 35 directional 33 Fn 33 34 function 33 LCD brightness 34 LCD CRT 34 navigation 33 numeric keypad 33 Pad Lock 35 Standby 34 system 33 system key combinations 34 toggle display 34 Windows 33 L label model number 15 labels 17 laser printer 18 latch battery 15 LCD panel release 10 LCD panel cleaning 80 release latch 10 switching display 34 troubleshooting 89 LCD CRT system key 34 lock...

Страница 133: ...ing DVD 46 using DVD drive 44 using Windows Media Player 46 muting sound 41 N navigation keys 33 network jack 13 27 troubleshooting 102 networking turning off wireless network 42 turning on wireless network 42 Norton Antivirus 81 NTSC PAL jack 53 Num Lock status indicator 31 35 system key 35 numeric keypad status indicator 31 using 33 O online help 5 7 opening files 39 folders 39 LCD panel 10 note...

Страница 134: ...lay properties 51 screen resolution 52 R RAM See memory rebooting notebook 30 recalibrating battery 61 recharging battery 61 replacing See installing resetting notebook 30 restarting notebook 30 restoring system 84 right clicking 39 rocker switch 37 S safety caring for notebook 78 general precautions 112 guidelines for troubleshooting 86 static electricity 70 scanner USB port 12 13 screen cleaning...

Страница 135: ...rt 18 Technical Support 109 tips before contacting 108 tutorial service 109 telephone support 108 television playing DVD on 53 TV out jack 53 viewing display on 53 touchpad buttons 37 38 clicking 39 double clicking 39 dragging screen objects 40 locating 16 moving pointer 38 39 moving screen objects 40 opening files folders and programs 39 opening shortcut menu 39 right clicking 39 rocker switch 37...

Страница 136: ...toring fee based 110 TV out S Video out jack 14 53 U updating device drivers 3 Norton AntiVirus 81 Windows 84 upgrading 69 USB port 12 13 V VGA port 13 51 video playing 46 S Video out jack 14 troubleshooting 107 video camera connecting 57 virus protecting against 81 removing 81 volume adjusting 41 adjusting modem 100 controls 41 muting 41 troubleshooting 105 W waking up notebook 29 Web browser but...

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Страница 138: ...MAN 7000 SER M520 USR GDE R2 2 05 ...

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