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284

Chapter 16: Troubleshooting

www.gateway.com

Telephone support

Before calling Gateway Technical Support

If you have a technical problem with your computer, follow these 
recommendations before contacting Gateway Technical Support:

■

Make sure that your computer is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.

■

If a peripheral device, such as a keyboard or mouse does not appear to 
work, make sure that all cables are plugged in securely.

■

If you have recently installed hardware or software, make sure that you 
have installed it according to the instructions provided with it. If you 
did not purchase the hardware or software from Gateway, refer to the 
manufacturer’s documentation and technical support resources.

■

If you have “how to” questions about using a program, consult:

■

Online Help

■

Printed documentation

■

The Microsoft Windows documentation

■

The software publisher’s Web site

■

Consult the troubleshooting section of this chapter.

■

Have your customer ID, serial number, and order number available, along 
with a detailed description of your issue, including the exact text of any 
error messages, and the steps you have taken.

■

Make sure that your computer is nearby at the time of your call. The 
technician may have you follow troubleshooting steps while on the line.

Warning

To avoid bodily injury, do not attempt to troubleshoot your 
computer problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified 
computer technician.

Содержание 1450

Страница 1: ...roblems 18 Starting your notebook 19 Waking up your notebook 19 Turning off your notebook 20 Restarting rebooting your notebook 21 Status indicators 22 Using the keyboard 23 Key types 24 System key co...

Страница 2: ...ment 61 Saving a document 63 Opening a document 64 Printing a document 65 Shortcuts 66 5 Using the Internet 67 Learning about the Internet 68 Setting up an Internet account 70 Accessing your Internet...

Страница 3: ...XP 116 Configuring Fax in Windows XP 117 Configuring Fax in Windows 2000 120 Sending a simple fax 121 Setting up your cover page template 123 Faxing from programs 124 Faxing a scanned document 124 Rec...

Страница 4: ...ireless Ethernet networking in Windows XP 171 Configuring Windows XP for wireless Ethernet 178 Creating a wireless Ethernet network in Windows XP 180 Connecting to a wireless Ethernet network in Windo...

Страница 5: ...ce 229 Checking hard drive space 229 Using Disk Cleanup 230 Checking the hard drive for errors 231 Defragmenting the hard drive 233 Backing up files 235 Using the Scheduled Task Wizard 236 Cleaning yo...

Страница 6: ...nt 270 Hard drive 270 Internet 271 Keyboard 273 Memory 273 Modem 274 Mouse 278 Networks 279 Passwords 279 PC Cards 279 Power 279 Printer 280 Sound 282 Video 283 Telephone support 284 Before calling Ga...

Страница 7: ...ur Gateway notebook How to locate your notebook s model and serial number How to locate the Microsoft Certificate of Authenticity How to locate the specifications for your notebook What accessories ar...

Страница 8: ...he battery activity and status LED green battery is fully charged LED orange battery is charging LED red battery is low LED blinking and red battery is very low This LED only lights up when your noteb...

Страница 9: ...k PC Card eject button Press this eject button to remove the PC Card from the PC Card slot For more information see Adding and removing a PC Card on page 252 PC Card slot Insert one Type II or Type II...

Страница 10: ...notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 79 Activity indicator Lights up when your computer is accessing the CD DVD or r...

Страница 11: ...ug USB Universal Serial Bus devices such as a USB Iomega Zip drive printer scanner camera keyboard or mouse into these ports Monitor port Plug an analog VGA monitor into this port Parallel port Plug a...

Страница 12: ...he battery is located here For more information see Changing batteries on page 133 Battery latch Slide to release the battery System label Includes the product model number For more information see Id...

Страница 13: ...Insert a straightened paper clip into this hole to manually restart your notebook Memory bay Install as many as two memory modules into this bay For more information see Adding or replacing memory on...

Страница 14: ...ss these buttons to open programs you assign to them By default these buttons are set to open your e mail application your Web browser online help and another program that you assign For more informat...

Страница 15: ...e functionality of a mouse For more information see Using the EZ Pad touchpad on page 28 and Changing the touchpad settings on page 163 Keyboard A full sized 86 key keyboard For more information see U...

Страница 16: ...er You can locate the Gateway serial number Printed on a white sticker on the bottom or back of your notebook Printed on the customer invoice that came with your notebook The invoice will also contain...

Страница 17: ...ying your model www gateway com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operat...

Страница 18: ...and hard drive size go to the My Computer Info link in HelpSpot or visit Gateway s eSupport page at www gateway com support The eSupport page also has links to additional Gateway documentation and de...

Страница 19: ...13 Finding your specifications www gateway com You can also find out more about your computer at the Gateway eSupport site Visit www gateway com support...

Страница 20: ...al devices You can attach devices such as a keyboard mouse printer or monitor to your notebook Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs...

Страница 21: ...your Gateway notebook Read this chapter to find out how to Connect the AC adapter Start and turn off your notebook Identify the status indicators Use the keyboard Use the EZ Pad touchpad Connect the...

Страница 22: ...ord to the AC adapter Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery...

Страница 23: ...ve your notebook connected to AC power for at least 24 hours The battery charge indicator may not show a charge for several hours For more information about the battery charge indicator on your model...

Страница 24: ...connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem...

Страница 25: ...instructions on changing the power button mode see Changing power settings on page 137 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook...

Страница 26: ...Down Windows dialog box opens 2 Click the arrow button to open the What do you want your computer to do list then click Shut down 3 Click OK Windows shuts down and turns off your notebook Important I...

Страница 27: ...that is not responding 2 Click the program that is not responding 3 Close the program by clicking End Task 4 If your notebook does not respond turn it off wait ten seconds and turn it on again As a p...

Страница 28: ...oard is used Indicator Icon Description Caps Lock Caps Lock is turned on Pad Lock The embedded numeric keypad is turned on Scroll Lock Scroll Lock is turned on Diskette drive The standard 1 44 MB disk...

Страница 29: ...unctions including shortcut keys for Windows function keys for specific system operations and the Pad Lock keys for the numeric keypad You can attach an external keyboard to your notebook using a USB...

Страница 30: ...p the page down the page to the beginning of a document or to the end of a document Volume keys Press these colored keys in combination with the FN key to increase or decrease the volume or to turn of...

Страница 31: ...y mode Press the power button to leave Standby mode For more information see Changing power modes on page 136 Turn on Pad Lock so you can use the numeric keypad Press this key combination again to tur...

Страница 32: ...ormation see Adjusting the volume on page 81 and Adjusting the volume in Windows 2000 on page 84 Decrease volume For more information see Adjusting the volume on page 81 and Adjusting the volume in Wi...

Страница 33: ...ons can be assigned different functions than those listed For more information see Programming the multi function buttons on page 165 Button Icon Press to E mail Open your e mail program Internet Open...

Страница 34: ...he EZ Pad touchpad The EZ Pad consists of a touchpad two buttons and a rocker switch When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Touchpad Left...

Страница 35: ...settings on page 163 Using the touchpad To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger...

Страница 36: ...he object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down...

Страница 37: ...dem 1 Insert one end of the modem cable into the modem jack on the left side of your notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital...

Страница 38: ...o a network jack Ask your network administrator to help you select the correct network jack Your notebook is now physically connected to the network Your network administrator can help you log onto yo...

Страница 39: ...r computer For more information about port locations see Checking Out Your Gateway Solo 1450 on page 1 USB ports support plug and play and hot swapping which means that your computer will usually reco...

Страница 40: ...34 Chapter 2 Getting Started www gateway com...

Страница 41: ...3 Getting Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access HelpSpot Online help Gateway Web site...

Страница 42: ...cover and use the many features of your Gateway computer HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your...

Страница 43: ...m You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your touchpad and other tasks click the Using your computer link...

Страница 44: ...entered in the Search box Microsoft Knowledge Base These topics are located on the Microsoft com Web site you must be connected to the Internet to search for and access these topics and contain the wo...

Страница 45: ...contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video Tutorials on the HelpSpo...

Страница 46: ...or learn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for inform...

Страница 47: ...u use your computer Visit the Gateway Web site at www gateway com for Technical documentation and product guides Technical tips and support including online chat services Hardware drivers Order status...

Страница 48: ...42 Chapter 3 Getting Help www gateway com...

Страница 49: ...4 Windows Basics Read this chapter to learn on how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts...

Страница 50: ...k Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from the example shown below depending on how your computer is set...

Страница 51: ...submenu opens and reveals related files programs or commands Desktop elements Description The taskbar is the bar at the bottom of the screen containing the Start button on the left and a clock on the...

Страница 52: ...ay com 3 Click a file or program to open it Help and Support For more information about the Windows XP Start menu click Start then click Help and Support Type the keyword Windows Start menu in the Hel...

Страница 53: ...because each has its own menus icons and controls Most windows include these items Window item Description The title bar is the horizontal bar at the top of a window that shows the window title Click...

Страница 54: ...ndow or program Clicking an item on the menu bar starts an action such as Print or Save Help and Support For more information about windows in Windows XP click Start then click Help and Support Type t...

Страница 55: ...d throw away information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usu...

Страница 56: ...If you do not see the contents of a drive after you double click its icon click Show the contents of this drive Help and Support For more information about files and folders in Windows XP click Start...

Страница 57: ...n click My Computer on the Start menu OR In Windows 2000 double click the My Computer icon on the desktop 2 Double click the drive where you want to put the new folder Typically Local Disk C is your h...

Страница 58: ...r you paste it there When you cut and paste a file or folder you remove the file or folder from its original location and place the file or folder on the Windows clipboard When you decide where you wa...

Страница 59: ...or folder to another folder 1 Locate the file or folder you want to move For more information see Viewing drives on page 49 and Searching for files on page 57 2 Right click press the right mouse or t...

Страница 60: ...Shortcuts on page 66 If you cannot find the file you want to delete see Searching for files on page 57 2 Click File then click Delete Windows moves the files and folders to the Recycle Bin To recover...

Страница 61: ...ay as a real file cabinet in that they may have many levels usually many more levels than a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder...

Страница 62: ...dow opens OR In Windows 2000 double click the My Computer icon on the desktop The My Computer window opens 2 Double click the drive or folder that you think contains the file or folder that you want t...

Страница 63: ...utility to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria t...

Страница 64: ...n Windows 2000 click Start Search then click For Files or Folders The Search Results window opens 2 If you want to search by file or folder name type in all or part of the file or folder name in the n...

Страница 65: ...ch options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modifi...

Страница 66: ...All Programs 2 Right click click the right mouse or touchpad button the program that you want to add to the desktop 3 Click Send To then click Desktop create shortcut A shortcut icon for that program...

Страница 67: ...how how to create save open and print a document using Microsoft Word Similar procedures apply to other programs such as Microsoft Excel Microsoft WordPad and Microsoft Publisher For more information...

Страница 68: ...ment template style then click OK The document template opens 5 Begin composing your document Use the menus and toolbar buttons at the top of the window to format the document Help and Support For mor...

Страница 69: ...on to open the Save in list then click the drive or folder where you want to save the file If you do not see the folder you want browse through the folders listed below the Save in list 3 Type a new f...

Страница 70: ...ent opens 2 Click File then click Open 3 Click the arrow button to open the Look in list then click the drive or folder that contains the file you want to open If you do not see the folder you want br...

Страница 71: ...tation To print a document in Microsoft Word 1 Make sure that the printer is turned on and loaded with paper 2 Start Microsoft Word and open a document 3 Click File then click Print The Print dialog b...

Страница 72: ...own the CTRL key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item i...

Страница 73: ...n about the Internet and the World Wide Web Read this chapter to learn how to Set up and access an Internet account using America Online Connect to a Web site using a browser Download files from the I...

Страница 74: ...ice Provider ISP Cable and DSL modems a connection known as broadband use your TV cable or special telephone lines to connect to your ISP and access the Internet Cable and DSL modems connect to your c...

Страница 75: ...SL or cable line An Internet Service Provider a company that provides access to the Internet through an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mai...

Страница 76: ...ou After completing the setup you are ready to access the Internet To set up an Internet account with America Online 1 Click Start All Programs then click America Online 2 Follow the on screen instruc...

Страница 77: ...our ISP for the correct procedure for disconnecting Important Make sure that your computer disconnects correctly from your Internet account If you do not have an unlimited hours ISP account you may ha...

Страница 78: ...Navigator or the browser built into America Online Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites...

Страница 79: ...om then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer...

Страница 80: ...aining the file that you want to download 3 Create or locate the folder where you want to store the file on your computer 4 Click the link on the Web page for the file that you want to download 5 Foll...

Страница 81: ...ider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail addre...

Страница 82: ...lick Read 3 Double click the message you want to read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For general in...

Страница 83: ...he multimedia capabilities of your notebook Read this chapter to learn how to Use the diskette drive Use a CD or DVD drive Adjust the volume Play CDs and DVDs Record and play audio files Use Windows M...

Страница 84: ...ick Start then click My Computer Double click the drive letter for example the A drive then double click the file name OR To access a file on the diskette in Windows 2000 double click the My Computer...

Страница 85: ...laying audio CDs and accessing data Use this drive for recording music and data to CD R or CD RW discs You can only write to a CD R disc once You can write to and erase CD RW discs multiple times For...

Страница 86: ...e the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important When you place a single sided disc in th...

Страница 87: ...e keyboard press the volume system key combination FN or FN to change the volume or press the mute system key combination FN to turn off all sound To adjust the overall volume level from Windows 1 Cli...

Страница 88: ...l The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adjust the system volume or Sounds and Audio Devices The Sound...

Страница 89: ...does not appear in the window click Options Properties the check box next to the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to a...

Страница 90: ...our computer To adjust the overall volume level using hardware controls On the keyboard press the volume system key combination FN or FN to change the volume or press the mute system key combination F...

Страница 91: ...opens If the device you want to adjust does not appear in the Volume Control window click Options Properties the audio device you want to adjust then click OK 2 Drag the volume level and balance slide...

Страница 92: ...ion about using the Windows Media Player click Help You can also use MusicMatch to listen to CDs See Using MusicMatch on page 94 for more information To play a CD 1 Insert a CD into the CD or DVD driv...

Страница 93: ...udio or you want to change the volume see Adjusting the volume on page 81 Help and Support For more information about playing CDs in Windows XP click Start then click Help and Support Type the keyword...

Страница 94: ...mation To play a CD Insert a CD into the CD or DVD drive The CD Player opens and the CD plays OR If the CD does not start playing automatically click Start Programs Accessories Entertainment then clic...

Страница 95: ...rder opens 3 Click record then speak into the microphone 4 When you finish recording click stop 5 Click File then click Save As The Save As dialog box opens 6 Name the recording specify the location w...

Страница 96: ...pen dialog box opens 3 Click the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking stop Help and Support For more information about playing...

Страница 97: ...including WAV MIDI MP3 AU AVI and MPEG formats For more information about using the Windows Media Player click Help To play a file using the Windows Media Player 1 In Windows XP click Start All Progr...

Страница 98: ...has a DVD drive or a combination DVD CD RW drive you can play DVDs with the InterVideo DVD Player program or Windows Media Player For more information about playing DVDs click Help in the DVD player p...

Страница 99: ...rt a DVD into the DVD drive then click play The DVD plays 5 To specifically control the DVD or adjust the volume use the controls in the DVD player For more information on using the DVD player see its...

Страница 100: ...mation Use your music files to build a music library Listen to Internet Radio For more information on using MusicMatch see its online Help Playing CDs You can use the MusicMatch program to play music...

Страница 101: ...ames of the music tracks appear in the playlist area To play a music CD in Windows 2000 1 Double click the musicmatch JUKEBOX icon on your desktop MusicMatch opens 2 Insert the music CD into the CD or...

Страница 102: ...delity music into compact files without noticeably sacrificing quality MP3 files end in the file extension mp3 To create rip MP3 files 1 Insert a music CD into your CD or DVD drive 2 If an Audio CD di...

Страница 103: ...The Recorder window opens 4 By default all tracks in the track list are selected Clear the checkbox of any audio track you do not want to record rip 5 Click REC 6 When a message appears that tells yo...

Страница 104: ...ation To edit track information 1 In MusicMatch click My Library The library window opens 2 In the library window right click the file then click Edit Track Tag s The Edit Track Tag dialog box opens 3...

Страница 105: ...can add music tracks to your music library by Creating MP3 files When you create MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and...

Страница 106: ...music library display settings To change the music library display settings 1 In MusicMatch click Options then click Settings The Settings window opens 2 Click the Music Library tab 3 Click the categ...

Страница 107: ...m Listening to Internet radio Use the Radio feature in MusicMatch to listen to Internet Radio stations To listen to an Internet radio station 1 Connect to the Internet then open MusicMatch 2 Click Rad...

Страница 108: ...ion Selector the radio station then click Play MusicMatch connects to the station and plays the audio Using advanced features You can also use MusicMatch to create your own music CDs and to download M...

Страница 109: ...D To determine the type of drive in your notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 79 To be able to create a CD the imprin...

Страница 110: ...mbination DVD CD RW drive 2 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Project Selector window opens OR If a dialog box does not open click Start Al...

Страница 111: ...n click dataCD project The Easy CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the folder where your files are located If you do not see the folder yo...

Страница 112: ...you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Source pane then click Add 6 After you have added all of your files click record The Record CD Setup...

Страница 113: ...stic cover and compare the logo to those listed in Identifying drive types on page 79 To be able to create a CD the imprint must say Recordable or Rewritable Important We recommend that you do not use...

Страница 114: ...ive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Project Selector window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then...

Страница 115: ...he folder you want browse through the folders in the Source pane 5 Click the file you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Source pane then cli...

Страница 116: ...After you have added all of your tracks and files click record The Record CD Setup dialog box opens 7 Click Start Recording When the recording is complete you may see a Record Complete dialog box Sele...

Страница 117: ...cover and compare the logo to those listed in Identifying drive types on page 79 To be able to create a CD the imprint must say Recordable or Rewritable Important We recommend that you do not use you...

Страница 118: ...2 If a dialog box opens click Take no action 3 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not...

Страница 119: ...e arrow button to open the Copy from list then click the drive that contains the source CD 6 Click the arrow button to open the Record to list then click the drive that contains the source CD this is...

Страница 120: ...114 Chapter 6 Using Multimedia www gateway com...

Страница 121: ...you send and receive faxes using the modem Read this chapter to learn how to Install and configure Fax Create and send a new fax Set up a fax cover page template Fax a document you scanned or created...

Страница 122: ...k Install optional Windows components The Windows Components Wizard opens OR If the Welcome to Microsoft Windows XP dialog box does not open click Start then click Control Panel The Control Panel wind...

Страница 123: ...our fax cover sheets and fax headers contain this information some of which is required by law The Fax Configuration Wizard opens the first time you try to send a fax To configure Microsoft Fax 1 Clic...

Страница 124: ...n your fax cover page then click Next The Select Device for Sending or Receiving Faxes screen opens 4 Click the arrow to open the Please select the fax device list then click the modem you are using t...

Страница 125: ...receiving fax identifier information then click Next This identifier information is required by law and can be the same identifier that you entered in the previous step The Routing Options screen open...

Страница 126: ...the Advanced Options tab 6 Click Open Fax Service Management Console The Fax Service Management window opens 7 Click Devices in the left column 8 Double click the name of your modem The Modem Propert...

Страница 127: ...the Send Fax Wizard to send a simple one page fax to one or more recipients To send a simple fax 1 In Windows XP click Start All Programs Accessories Communications Fax then click Send a Fax The Send...

Страница 128: ...ipients The Preparing the Cover Page screen opens 7 Click the arrow to open the Cover page template then click the cover page template you want to use 8 Type the subject text in the Subject line area...

Страница 129: ...lick the Fax icon The Fax Properties dialog box opens Click the Cover Pages tab Click New The Cover Page Fax Cover Page Editor opens 2 If you want to include fields that are imported from either the S...

Страница 130: ...lect the Fax printer then click Print or OK The Send Fax Wizard opens 4 Complete the wizard as instructed in Sending a simple fax on page 121 Faxing a scanned document To fax a document that you have...

Страница 131: ...a fax in Windows 2000 1 Click Start Programs Accessories Communications Fax then click My Faxes The My Faxes folder opens 2 To view a fax double click Received Faxes then double click the fax you want...

Страница 132: ...utomatically retry sending a fax that failed to connect 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardwar...

Страница 133: ...l The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If you...

Страница 134: ...128 Chapter 7 Sending and Receiving Faxes www gateway com...

Страница 135: ...ower consumption to get the most use out of the battery Read this chapter to learn how to Check and recharge the battery Recalibrate the battery Change batteries Extend the life of the battery by cons...

Страница 136: ...urce the battery charge and the power management mode Looking at the battery charge indicator LED green battery is fully charged LED orange battery is charging LED red battery is low LED blinking and...

Страница 137: ...connected to AC power While the battery is recharging the battery charge indicator turns orange and the battery icon in the taskbar has a lightning bolt For the location of the battery charge indicato...

Страница 138: ...t Enabled by pressing the spacebar 5 Open the Exit menu then highlight Exit Saving Changes and press ENTER 6 Select Yes then press ENTER The battery recalibration process begins and a screen opens sho...

Страница 139: ...2 OR If your notebook is on and is not plugged into an AC outlet save your work and turn off your notebook 2 Close the LCD panel and turn your notebook over Warning Danger of explosion if battery is i...

Страница 140: ...134 Chapter 8 Managing Power www gateway com 3 Slide the battery release latch and slide the battery out of the bay 4 Slide a new battery into the bay until it snaps into place...

Страница 141: ...or DVD drive only when necessary This drive uses a large amount of power Recharge the battery often take an extra battery and fully recharge the batteries before traveling For more information see Rec...

Страница 142: ...de on page 142 Using power saving modes Always save your work before using Standby mode While in Standby your computer reduces or turns off the power to most devices except memory However the informat...

Страница 143: ...or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme Alarms can alert you when the battery charge is low Advanced power settings le...

Страница 144: ...open the Power Schemes list then click the power scheme you want OR Set the timers then save your custom power scheme by clicking Save As and typing a name for the scheme 4 Click OK Help and Support F...

Страница 145: ...Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel wind...

Страница 146: ...s in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Man...

Страница 147: ...a Power buttons list then click the power setting mode you want to use 5 Click OK Help and Support For more information about changing the power management settings in Windows XP click Start then cli...

Страница 148: ...d Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properti...

Страница 149: ...you want your computer to do list then click Hibernate Click OK Changing SpeedStep settings The processor installed in your notebook may use Intel SpeedStep technology to conserve battery power A Spee...

Страница 150: ...nt Control then change the value by pressing the key 5 Highlight Power Savings then change the value by pressing the key 6 Open the Exit menu then highlight Exit Saving Changes and press ENTER 7 Selec...

Страница 151: ...ormance To run the processor at reduced speed using less power regardless of the power source click the arrow button to open the Plugged in list then click Battery Optimized Performance To turn off th...

Страница 152: ...146 Chapter 8 Managing Power www gateway com...

Страница 153: ...earn about Using the modem Using your radio frequency wireless connections Transferring files Protecting your notebook from loss and theft Managing your notebook s power efficiently Tips Tricks To acc...

Страница 154: ...wireless device when traveling between countries check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country If y...

Страница 155: ...ready to claim your notebook as soon as it passes through the x ray machine in security checkpoints Write down your notebook model number and serial number see Identifying your model on page 10 in cas...

Страница 156: ...ENTER 6 To exit the BIOS Setup utility open the Exit menu then select Exit Saving Changes When you start your computer you are prompted to enter the user password you set in Step 3 Power Take your AC...

Страница 157: ...izing your computer by changing settings in Windows Read this chapter to learn how to Change screen and display settings Change the background and screen saver Adjust the touchpad settings Program the...

Страница 158: ...millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings We recommend that the 32 bit True Color setting be used at all times If the color in y...

Страница 159: ...color depth you want 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 click OK then click OK again Help and Support For more information about adju...

Страница 160: ...maller individual components of the screen such as icons and menu bars appear To adjust the screen resolution 1 In Windows XP click Start then click Control Panel The Control Panel window opens If you...

Страница 161: ...ave your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 click OK then click OK again Help and Support For more information about adjusting screen resolution in W...

Страница 162: ...cheme in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon th...

Страница 163: ...tab 4 If you want to apply one of Windows color schemes click the arrow button to open the Scheme list click the scheme you want then click OK The new scheme appears on your desktop OR If you want to...

Страница 164: ...her a picture or an HTML document Windows provides several background pictures You can also use pictures or HTML documents that you have created or retrieved from other sources To change the desktop b...

Страница 165: ...e solid color behind the picture by clicking the arrow button to open the Color list then clicking a color 6 Click OK To change the desktop background in Windows 2000 1 Click Start Settings then click...

Страница 166: ...ther location by clicking Browse 5 If you want the picture you chose to cover the entire screen click the arrow button to open the Picture Display list then click Tile 6 If the picture you chose does...

Страница 167: ...rom and many more are available from the Internet and as commercial products To select a screen saver 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Contro...

Страница 168: ...omize the screen saver you selected 6 In Windows XP if you want to display the Welcome Login screen whenever you close the screen saver click the On resume display Welcome screen check box 7 If you wa...

Страница 169: ...touchpad settings To change the touchpad settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Othe...

Страница 170: ...uchpad Gestures lets you assign specific actions to zones on the touchpad Others lets you control sound feedback and other special features of the touchpad 4 To assign a function to the rocker switch...

Страница 171: ...i function buttons on page 27 To program the multi function buttons 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click...

Страница 172: ...esponding to the multi function button you want to program To see which button each tab corresponds to see Multi function buttons on page 27 4 Click a program in the list OR Click Browse to select a p...

Страница 173: ...ot be available in other accounts If this happens install the program or device in the accounts that need it Files created in one account are not accessible from other accounts unless the files are st...

Страница 174: ...in Windows XP 1 Click Start then click Log Off The Log Off Windows dialog box opens 2 Click Switch User The Windows Welcome screen opens 3 Click the user account that you want to use When you switch b...

Страница 175: ...twork Read this chapter to find out how to Set up or install wireless Ethernet on your notebook Configure the ORiNOCO client manager Windows 2000 only Configure Windows for wireless Ethernet networkin...

Страница 176: ...802 11b also known as wireless Ethernet or WiFi communication devices are examples of devices that provide wireless communication For instructions to turn wireless Ethernet on and off see Turning you...

Страница 177: ...installs the wireless Ethernet drivers Immediately following the initial startup you may be instructed to run the Network Setup Wizard Important The network setup procedure uses the Windows XP Network...

Страница 178: ...XP Network Setup Wizard 1 Click on the Network Setup Wizard icon on the Windows XP taskbar The Network Setup Wizard opens OR Click Start All Programs Accessories Communications then click Network Setu...

Страница 179: ...Windows XP www gateway com 3 Click Next The wizard found disconnected network hardware screen opens 4 Click to select the Ignore disconnected network hardware check box then click Next The Select a c...

Страница 180: ...ethod that your notebook uses to access the Internet then click Next The Your computer has multiple connections screen opens OR Click Other then click Next for a list of additional methods Make a sele...

Страница 181: ...om 6 Click Let me choose the connections to my network then click Next The Select the connections to bridge screen opens 7 Click to select the wireless network connection check box then click Next The...

Страница 182: ...omputer name in the Computer name box This name identifies this notebook on the network 10 Click Next The Name your network screen opens 11 Type the name of the workgroup this notebook belongs to in t...

Страница 183: ...her computers you may want to use the Network Setup Wizard to do so Click a method for installing and configuring the network on your other computers then click Next 15 Click Finish Help and Support F...

Страница 184: ...The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens 3 Right click Wireless Network Connection then click Properties The Wir...

Страница 185: ...IP address then type the IP address in the IP address box and Subnet mask in the Subnet mask box 9 Click OK to close the Internet Protocol TCP IP Properties dialog box 10 Click OK to close the Wirele...

Страница 186: ...Access Point An access point is a device that allows you to join a wireless network and access a wired network at the same time You can create an access point wireless network if you purchased an RG10...

Страница 187: ...l is in Category View click Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens 3 Right cli...

Страница 188: ...182 Chapter 11 Using a Wireless Ethernet Network www gateway com 5 Click the Wireless Networks tab...

Страница 189: ...s point Example RG1000 1ff60a 8 Click the Data encryption WEP enabled check box 9 Click to clear the The key is provided for me automatically check box 10 Type the network key in the Network key box T...

Страница 190: ...to computer ad hoc network check box is not selected 16 Click OK to close the Wireless Network Properties dialog box 17 Click the General tab 18 Click Internet Protocol TCP IP in the This connection u...

Страница 191: ...g IP address then type the IP address in the IP address box and Subnet mask in the Subnet mask box 22 Click OK to close the Internet Protocol TCP IP Properties dialog box 23 Click OK to close the Wire...

Страница 192: ...permanent computer to computer network for sharing files and peripheral devices This type of network does not include an access point into a wired network Help and Support For more information about...

Страница 193: ...is in Category View click Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens 3 Right clic...

Страница 194: ...188 Chapter 11 Using a Wireless Ethernet Network www gateway com 5 Click the Wireless Networks tab...

Страница 195: ...is is a computer to computer ad hoc network check box 9 If an encryption key has been agreed to by the other members of your network go to Step 10 OR If your network is not using an encryption key go...

Страница 196: ...Key index advanced to select the key index you have agreed to 16 Click OK to close the Wireless Network Properties dialog box 17 Click the General tab 18 Click to select Internet Protocol TCP IP in t...

Страница 197: ...191 Using wireless Ethernet in Windows XP www gateway com 20 Click the General tab 21 Click Use the following IP address...

Страница 198: ...ick OK to close the Internet Protocol TCP IP Properties dialog box 24 Click OK to close the Wireless Network Connection Properties dialog box 25 Click X to close the Network Connections window Help an...

Страница 199: ...nternet Connections window opens 2 Click Double click Network Connections The Network Connections window opens 3 Right click Wireless Network Connection then click View Available Wireless Networks The...

Страница 200: ...Connections The Network Connections window opens 3 Right click Wireless Network Connection then click Enable to turn on wireless Ethernet or click Disable to turn off wireless Ethernet Checking netwo...

Страница 201: ...log box opens The meter shows the signal strength for wireless Ethernet on your notebook if other computers with the same network name are within range of your notebook Important Signal strength is af...

Страница 202: ...em automatically installs the wireless Ethernet drivers Immediately following the initial startup you may be asked to install the ORiNOCO Client Manager You may also need to install the ORiNOCO Client...

Страница 203: ...com Configuring the ORiNOCO client manager To use your wireless Ethernet you need to configure your network settings To configure the ORiNOCO Client Manager 1 Click Start Programs ORiNOCO then click...

Страница 204: ...198 Chapter 11 Using a Wireless Ethernet Network www gateway com 2 Click Actions then click Add Edit Configuration Profile The Add Edit Configuration Profile dialog box opens...

Страница 205: ...file screen 4 Type the name of the profile you are creating in the Profile Name box When you create the first profile you should rename the Default profile to the name of your profile For example if y...

Страница 206: ...Point Use this network type if you are joining a wireless network and accessing a wired network through an access point Contact your network administrator or refer to the access point documentation fo...

Страница 207: ...way com Peer to Peer Group Use this network type if you are setting up or joining a temporary or permanent computer to computer network for sharing files and peripheral devices This type of network do...

Страница 208: ...e followed by the SSID name found on the back of the access point for example RG1000 1ff60a OR Type Any to connect to the first access point available OR Click Scan to scan for all access points that...

Страница 209: ...or Use Hexadecimal For an access point or residential gateway this type must correspond to the security used by the access point For a peer to peer network this type must be the same type that has be...

Страница 210: ...For a peer to peer network this key must be the same key that has been agreed upon by the other members of the network 12 Click the arrow to open the Encrypt data with list then click Key 1 13 Click...

Страница 211: ...lick Next The TCP IP Behavior screen opens 16 Click the check box if you are using this notebook on more than one network This will force your notebook to renew the TCP IP address each time you change...

Страница 212: ...the network 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Network icon The Network dialog box opens 3 Click the Identification tab 4 Type a unique...

Страница 213: ...wireless Ethernet in Windows 2000 www gateway com 6 Type a description of your notebook in the Computer description box This description lets other network users identify who this notebook belongs to...

Страница 214: ...k Start Settings then click Control Panel The Control Panel window opens 2 Double click the Network icon The Network dialog box opens 3 Click TCP IP ORiNOCO Mini PCI Card in the The following network...

Страница 215: ...click Obtain an IP address automatically OR If you are not using a DHCP server click Specify an IP address then type the IP address in the IP address box and the Subnet mask in the Subnet mask box Im...

Страница 216: ...click the ORiNOCO Client Manager icon on the taskbar 2 Click Configuration Profile then click the profile for the network you want to access Turning your wireless Ethernet on or off in Windows 2000 Th...

Страница 217: ...your wireless Ethernet network Click Start Programs ORiNOCO then click Client Manager The ORiNOCO Client Manager window opens The meter on the left side shows the signal strength for wireless Ethernet...

Страница 218: ...212 Chapter 11 Using a Wireless Ethernet Network www gateway com...

Страница 219: ...rinter or other peripheral devices and other unique computer settings that you want to move from your old computer to your new one Read this chapter to learn about Using the Windows XP Files and Setti...

Страница 220: ...iles and Settings Transfer Wizard The wizard also moves specific files or entire folders such as My Documents My Pictures and Favorites To open the Files and Settings Transfer Wizard Click Start All P...

Страница 221: ...ok in your old computer s My Documents folder for personal data files Use Windows Find or Search to locate other personal data files To find files in the My Documents folder 1 In Windows XP click Star...

Страница 222: ...e Search Results window opens 2 Use Windows Search to locate data files by file name or file type For help on finding files click Help then click Help and Support Center or Help Topics File type File...

Страница 223: ...et setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it on your new computer If you use MSN as your ISP or if you know y...

Страница 224: ...l messages to yourself then use your new computer to retrieve the e mail messages Transferring your Internet shortcuts You can export and import your old Netscape Navigator bookmarks or Microsoft Inte...

Страница 225: ...ontrol Panel is in Category View click Printers and Other Hardware OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 6 Click Double click the Printers and...

Страница 226: ...making note of any programs you want to install on your new computer Locate your original program installation CDs and installation guides Your original CDs and guides should contain any serial numbe...

Страница 227: ...c information about maintaining your notebook hardware and software Read this chapter to learn how to Care for your notebook Create an emergency startup diskette Protect your computer from viruses Man...

Страница 228: ...brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temp...

Страница 229: ...y com Back up files X X page 235 Recalibrate the battery X page 132 Clean computer case X page 237 Clean keyboard X page 238 Clean screen X page 238 Clean mouse X page 238 Maintenance task Immediately...

Страница 230: ...up diskette as soon as you get your computer To create an emergency startup diskette in Windows XP 1 Place a blank diskette labeled Startup into the diskette drive 2 Click Start then click My Computer...

Страница 231: ...iskette 6 When Windows finishes copying files remove the diskette from the diskette drive 7 To prevent the diskette from being erased or infected by viruses you should write protect it by sliding the...

Страница 232: ...check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Micr...

Страница 233: ...To scan for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2002 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan...

Страница 234: ...off for at least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpda...

Страница 235: ...n use to manage your hard drive Checking hard drive space To check hard drive space 1 In Windows XP click Start then click My Computer OR In Windows 2000 double click the My Computer icon 2 Right clic...

Страница 236: ...use the Windows Disk Cleanup program 1 In Windows XP click Start then click My Computer OR In Windows 2000 double click the My Computer icon 2 Right click the hard drive that you want to delete files...

Страница 237: ...ur computer several hours every day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter h...

Страница 238: ...nutes 6 Correct any problems that are found by following the on screen instructions After Windows has finished checking the drive for errors it provides a summary of the problems that it found 7 Click...

Страница 239: ...ultiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not...

Страница 240: ...rt or Defragment Disk Defragmenter shows its progress on the screen When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes Help and Support For more information abou...

Страница 241: ...have a recordable drive or to diskettes Use a backup device such as a recordable drive or Zip drive to do a complete hard drive backup see Using a recordable drive on page 103 If you do not have a hig...

Страница 242: ...To start the Scheduled Task Wizard 1 Click Start All Programs Accessories System Tools then click Scheduled Tasks The Scheduled Tasks window opens 2 Double click Add Scheduled Task The Scheduled Task...

Страница 243: ...olvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off an...

Страница 244: ...cloth and water to clean the screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begi...

Страница 245: ...use ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 6 Replace the mouse ball and lock the retaining ring into place Help and Support For a video tutoria...

Страница 246: ...240 Chapter 13 Maintaining Your Notebook www gateway com...

Страница 247: ...14 Restoring Software Read this chapter to learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows...

Страница 248: ...ried these steps first Use the diagnostics and troubleshooting tools found in HelpSpot For more information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and Su...

Страница 249: ...ooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by following the steps in To reinstall device drivers on page 243 If you just reinstalled Win...

Страница 250: ...lick Automatic Installation then select multiple device drivers to reinstall Grayed out drivers are not available for Automatic Installation To select these drivers click Manual Installation 9 Click I...

Страница 251: ...here d is the drive letter of your CD or DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the...

Страница 252: ...on each CD To reinstall programs from the red Gateway CD 1 Insert the red Gateway CD into your CD or DVD drive The System Restoration Kit program starts Go to Step 5 OR If the program does not start...

Страница 253: ...rom a CD 1 If you just reinstalled Windows go to Step 4 Otherwise go to the next step 2 In Windows XP uninstall the program you want to reinstall by clicking Start Control Panel then click Add or Remo...

Страница 254: ...rograms as well If you are reinstalling Windows 2000 you need to install the hardware device drivers and your programs To reinstall the device drivers follow the instructions in Reinstalling device dr...

Страница 255: ...s unless prompted to do so 13 When the Gateway Application Loader has finished go to the Windows desktop by clicking OK 14 Install additional programs by following the instructions in To reinstall pro...

Страница 256: ...250 Chapter 14 Restoring Software www gateway com...

Страница 257: ...rading Your Notebook This chapter provides information about adding hardware devices to your notebook Read this chapter to learn how to Add and remove PC Cards Add and replace memory Replace the hard...

Страница 258: ...k when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping...

Страница 259: ...e taskbar then select the PC Card name and click Stop OR Turn off your notebook 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button ag...

Страница 260: ...mputer components follow these guidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use the...

Страница 261: ...memory To add or replace memory modules 1 Follow the instructions under Preventing static electricity discharge on page 254 2 Shut down your notebook then disconnect the power adapter and modem and ne...

Страница 262: ...256 Chapter 15 Upgrading Your Notebook www gateway com 4 Remove the memory bay cover screw then remove the memory bay cover...

Страница 263: ...ding or replacing memory www gateway com 5 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward Pull the memory module out of th...

Страница 264: ...erted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 7 Gently push the module down until it clicks in place 8 Replace the me...

Страница 265: ...discharge on page 254 for important precautions 2 Shut down your notebook then disconnect the power adapter and modem and network cables 3 Turn your notebook over then remove the battery For more info...

Страница 266: ...e screws then pull the drive kit straight out from your notebook 5 Slide the new hard drive kit into the bay 6 Replace the screws that secure the hard drive kit to your notebook 7 Insert the battery t...

Страница 267: ...chapter to learn how to Troubleshoot typical hardware and software issues Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do n...

Страница 268: ...ternal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 254 After you complete any maintenance tasks where you remove...

Страница 269: ...t your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem If you added or...

Страница 270: ...nd fix problems PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic t...

Страница 271: ...uter An audio CD does not produce sound Make sure that the CD label is facing up Make sure that the volume control on your notebook is turned up For more information see System key combinations on pag...

Страница 272: ...control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the regional code on the disc and the regional code for the DVD drive must match The regional code on your...

Страница 273: ...Device Manager The Device Manager window opens 3 Click View Resources by type then double click Interrupt request IRQ All IRQs and their hardware assignments are displayed To check IRQ usage in Windo...

Страница 274: ...ight corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Not all diskettes are IBM compatible make sure that the diskette you are us...

Страница 275: ...sting the screen and desktop settings on page 152 The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active matrix LCD screen...

Страница 276: ...ssary files from the hard drive using Disk Cleanup For more information see Using Disk Cleanup on page 230 Empty the Recycle Bin by right clicking the Recycle Bin icon and clicking Empty Recycle Bin I...

Страница 277: ...install the operating system Internet You cannot connect to the Internet Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Left side on page 3 to make...

Страница 278: ...the telephone lines in your residence or at your local telephone company The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity o...

Страница 279: ...e keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Memory You receive a Memory error message Make sure that the memory modules a...

Страница 280: ...tional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service t...

Страница 281: ...service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If yo...

Страница 282: ...check your modem connection speed select the Direct Dial option After your modem connects move the mouse pointer over the Dial Up Networking icon located next to the clock on your Taskbar your modem...

Страница 283: ...modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not...

Страница 284: ...want to adjust then click Properties 4 Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to exit Phone and Modem Options Mouse The external mouse does not work Make sure that...

Страница 285: ...PC Cards You installed a PC Card and now your computer is having problems Make sure that you have correctly installed required software for the PC Card For more information see your PC Card s document...

Страница 286: ...will not turn off even after pressing the power button for five seconds If your system has frozen and pressing the power button for five seconds does not turn it off insert a straightened paper clip i...

Страница 287: ...t to be the default printer then click Set as Default Reinstall the printer driver Use the manual that came with your printer for instructions on installing the printer driver You receive a Printer qu...

Страница 288: ...ine offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack For the locati...

Страница 289: ...he external monitor option Make sure that the monitor power is turned on and that the video cable is correctly connected Help and Support For more information about troubleshooting sound issues in Win...

Страница 290: ...Gateway refer to the manufacturer s documentation and technical support resources If you have how to questions about using a program consult Online Help Printed documentation The Microsoft Windows doc...

Страница 291: ...assistance for software issues billed by the minute 800 229 1103 chargedto your credit card 900 555 4695 chargedto your telephone bill Gateway Technical Support Talk to a Gateway Technical Support re...

Страница 292: ...are In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s...

Страница 293: ...grams including Microsoft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning l...

Страница 294: ...288 Chapter 16 Troubleshooting www gateway com...

Страница 295: ...in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system...

Страница 296: ...t on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a d...

Страница 297: ...are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless devic...

Страница 298: ...ess device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are not user serviceable Do not modify them in any w...

Страница 299: ...ter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable pr...

Страница 300: ...0 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept...

Страница 301: ...e telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could a...

Страница 302: ...exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interfe...

Страница 303: ...o certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions m...

Страница 304: ...on the system label As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typi...

Страница 305: ...d as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Us...

Страница 306: ...a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cy...

Страница 307: ...rack information 98 inserting 80 playing 86 88 94 95 playing with MusicMatch 94 automobile power adapter 14 135 AVI file 91 B background 158 backing up files 235 battery 4 6 14 alarm options 137 139 b...

Страница 308: ...ficate of Authenticity 11 cleaning audio CD 266 case 237 CD 266 component exteriors 237 DVD 266 keyboard 238 mouse 238 screen 238 clicking 29 close button 48 color changing depth 152 changing number o...

Страница 309: ...78 slot 78 status indicator 22 78 troubleshooting 268 write protect 225 display switching 25 troubleshooting 269 documentation Gateway Web site 41 help 36 HelpSpot 36 online help 40 documents creating...

Страница 310: ...canceling 125 configuring Fax 117 120 installing Fax 116 receiving and viewing 125 retrying 126 sending 121 sending a scanned image 124 sending from a program 124 setting up cover page template 123 t...

Страница 311: ...Caps Lock 22 CD 22 CD RW 22 diskette drive 22 drive activity 4 22 80 DVD 22 DVD CD RW 22 hard drive 22 numeric keypad 22 25 Pad Lock 22 25 power 2 Scroll Lock 22 25 status 8 22 inkjet printer 14 insta...

Страница 312: ...nal wireless 10 Microsoft Certificate of Authenticity 11 model number 6 10 serial number 10 system identification 6 wireless networking 10 laser printer 14 LCD panel release latch 2 LCD CRT key 25 lig...

Страница 313: ...ating music files 96 editing track information 98 listening to Internet radio 101 playing audio CD 94 muting 25 81 84 N navigation keys 24 network jack 3 32 troubleshooting 279 Network Setup Wizard 17...

Страница 314: ...r networking 186 201 peripheral devices 14 33 playing audio CD 86 88 audio CD with MusicMatch 94 audio file 90 DVD 92 multimedia files 91 music CD 86 88 94 Windows Media Player file 91 Plug and Play d...

Страница 315: ...tton 4 80 identifying drive 79 manual eject hole 4 80 status indicator 22 troubleshooting 265 using 79 recording audio file 89 CD tracks 96 recovering files and folders 54 Recycle Bin 45 deleting file...

Страница 316: ...cut menus accessing 30 shortcuts adding to desktop 60 buttons 8 27 165 closing programs 66 closing windows 66 copying 66 cutting 66 deleting files and folders 66 keyboard 66 opening menu 30 pasting 66...

Страница 317: ...om a program 124 setting up fax cover page template 123 telephone support 284 title bar 47 touchpad 9 28 buttons 28 29 changing settings 163 clicking 29 double clicking 29 dragging objects 30 moving p...

Страница 318: ...226 removing with Norton AntiVirus 227 volume adjusting 26 81 84 adjusting modem 277 controls 24 81 84 keys 26 muting 25 81 84 W waking up your notebook 19 WAV file 91 Web browser 69 72 button 8 27 1...

Страница 319: ...1 residential gateway 200 setting up 171 196 signal strength 194 211 turning off 194 210 turning on 194 210 using while traveling 148 World Wide Web WWW 72 downloading files 74 write protection for di...

Страница 320: ...314...

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