28
29
TROUBLESHOOTING
WARNING
• In case of failures or malfunctions, always unplug the appliance immediately.
• Only perform the steps described in this instruction manual! All further inspection,
maintenance and repair work must be performed by an authorized service center or
a similarly qualified specialist.
• Should you require spare parts, always obtain them from an authorized seller. Do not
use spare parts that are not recommended by the manufacturer!
Problem
Possible cause
Rice too hard after cooking.
Amount of rice and water measured incorrectly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
Rice halfcooked after cooking.
Amount of rice and water measured incorrectly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
WARM/OFF button was pressed during operation.
Prolonged power shortage.
Rice too soft after cooking.
Amount of rice and water measured incorrectly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Rice not stirred after cooking.
Rice becomes hard from keeping
it warm.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
WARM/OFF button was pressed during operation.
Prolonged power shortage.
Problem
Possible cause
Rice not stirred after cooking.
Rice was kept warm for more than 12 hours or amount of rice is very little.
Rice becomes smelly from keeping
it warm.
Rice was not rinsed thoroughly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
WARM/OFF button was pressed during operation.
Prolonged power shortage.
Rice was kept warm for more than 12 hours or amount of rice is very little.
Rice dish with various ingredients is kept warm.
Rice is kept warm with rice scoop inside the pot.
Steam outlet, inside lid, sealing ring or heating element dirty.
Rice changes color from keeping
it warm.
Rice was not rinsed thoroughly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
Rice was kept warm for more than 12 hours or amount of rice is very little.
Rice is kept warm with rice scoop inside the pot.
Water splashes and escapes from
the appliance.
Amount of rice and water measured incorrectly.
Rice was not rinsed thoroughly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Rice on the edge of pot or sealing ring.
Steam outlet, inside lid, sealing ring or heating element dirty.
Steam escapes from the rim.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
Steam outlet, inside lid, sealing ring or heating element dirty.
