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16 Terms of warranty
Terms of warranty
As a buyer of a Gastro-Cool appliance you are entitled to the legal warranty from
the purchase contract with your dealer.
Validity period
The warranty is valid for one year (proof of purchase is to be presented) from the
invoice date. During the first year, any faults of the appliance will be eliminated
free of charge. It is a prerequisite that the appliance is accessible for repairs
without any particular effort.
If claims are made according to the warranty, the warranty is not extended either
for the appliance nor for the newly fitted parts.
Scope of fault elimination
Within the specified periods we shall eliminate any faults of the appliance which
can evidently be traced back to incorrect function or material faults. Replaced parts
become our property.
The following are excluded:
Normal wear and tear, intentional or negligent damage, damage which occurs
due to non-observation of the directions for use, inappropriate positioning or
installation or due to connection to the wrong power supply, damage arising
from the effect of chemicals or electrothermal factors of from other abnormal
environmental conditions, damage to glass, paint or enamel and any differences
in colour, as well as defective lamps. We will not provide any services either if –
without our special, written approval – work has been carried out on the Gastro-
Cool appliance by non-authorised people or parts from a different origin have
been used. This restriction does not apply to fault-free work carried out by a
qualified expert using our original parts in order to adapt the appliance to the
technical protective regulations of a different EU country.
Scope
Our warranty is applicable to appliances which have been purchased in an EU
country and which are being operated in the Federal Republic of Germany.
For appliances which have been purchased in an EU country and have been
brought into a different EU country, services are provided within the framework
of the respective warranty terms which are customary in that country. There
is only an obligation to provide the warranty if the appliance corresponds to
the technical regulations of the country in which the claim according to the
warranty has been made.
For repair work carried out outside of the warranty period, the following
applies:
If an appliance is repaired, the repair invoices are due immediately and are to
be paid without delay..
Spare parts can be re-ordered up to five years after the last delivery. Due to
fluctuating customer requests for spare parts, longer delivery times must be
expected.
If an appliance is examined or a repair that has been started has not been
completed, a flat rate will be charged for travel and work. Advice from our
customer advice centre is free of charge
To obtain service or to order spare parts, please contact us:
E-mail: [email protected]
These instructions are also available to download as a PDF-file on
http://Gastro-Cool.com/de.
