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16 Terms of warranty
Terms of warranty
As a buyer of a Gastro-Cool appliance you are entitled to the legal
warranty from the purchase contract with your dealer.
Validity period
The warranty is valid for one year (proof of purchase is to be presented)
from the invoice date. During the first year any faults of the appliance
will be eliminated free of charge. It is a prerequisite that the appliance
is accessible without any particular effort for repairs.
If claims are made according to the warranty, the warranty is not
extended either for the appliance nor for the newly fitted parts.
Scope of fault elimination
Within the specified periods we shall eliminate any faults of the appliance
which can evidently be traced back to incorrect function or material
faults. Replaced parts become our property.
The following are excluded:
Normal wear and tear, intentional or negligent damage, damage which
occurs due to non-observation of the Directions for Use, inappropriate
positioning or installation or due to connection to the wrong power
supply, damage arising from the effect of chemicals or electrothermal
factors of from other abnormal environmental conditions, damage
to glass, paint or enamel and any differences in colour, as well as
defective lamps. We will not provide any services either if – without our
special, written approval – work has been carried out on the Gastro-
Cool appliance by non-authorised people or parts from a different
origin have been used. This restriction does not apply to fault-free
work carried out by a qualified expert using our original parts in order
to adapt the appliance to the technical protective regulations of a
different EU country.
Scope
Our warranty is applicable to appliances which have been purchased
in an EU country and which are being operated in the Federal
Republic of Germany.
For appliances which have been purchased in an EU country and
have been brought into a different EU country, services are provided
within the framework of the respective warranty terms which are
normal in that country. There is only an obligation to provide the
warranty if the appliance corresponds to the technical regulations of
the country in which the claim according to the warranty has been
made.
For repair work carried out outside of the warranty period
the following applies:
If an appliance is repaired, the repair invoices are due immediately
and are to be paid without delay.
If an appliance is examined or a repair that has been started has not
been completed, a flat rate will be charged for start-up and work.
Advice from our customer advice centre is free of charge.
If service is required or in order to order spare parts, please contact us:
E-Mail: [email protected]
These instructions are also available to download as pdf-file
on http://gastro-cool.com/de.
