Page 12
688 Manual
CHAPTER 5 - SERVICE AND WARRANTY INFORMATION
T
he warranty will only apply if the warranty has been registered online from the Garnet
Instruments registration web page.
DISCLAIMER OF WARRANTY ON HARDWARE
Garnet Instruments warrants equipment manufactured by Garnet to be free from defects in
material and workmanship under normal use and service for a period of one year from the date
of sale from Garnet or an Authorized Dealer. The warranty period will start from the date of
purchase or installation as indicated on the warranty card. Under these warranties, Garnet shall
be responsible only for actual loss or damage suff ered and then only to the extent of Garnet’s
invoiced price of the product. Garnet shall not be liable in any case for labor charges for indirect,
special, or consequential damages. Garnet shall not be liable in any case for the removal and/or
reinstallation of defective Garnet equipment. These warranties shall not apply to any defects or
other damages to any Garnet equipment that has been altered or tampered with by anyone other
than Garnet factory representatives. In all cases, Garnet will warrant only Garnet products which
are being used for applications acceptable to Garnet and within the technical specifi cations of the
particular product. In addition, Garnet will warrant only those products which have been installed
and maintained according to Garnet factory specifi cations.
LIMITATION ON WARRANTIES
These warranties are the only warranties, expressed or implied, upon which products are sold by
Garnet and Garnet makes no warranty of merchantability or fi tness for any particular purpose in
respect to the products sold. Garnet products or parts thereof assumed to be defective by the
purchaser within the stipulated warranty period should be returned to the seller, local distributor,
or directly to Garnet for evaluation and service. Whenever direct factory evaluation, service or
replacement is necessary, the customer must fi rst, by either letter or phone, obtain a Returned
Material Authorization (RMA) from Garnet Instruments directly. No material may be returned
to Garnet without an RMA number assigned to it or without proper factory authorization. Any
returns must be returned freight prepaid to: Garnet Instruments, 286 Kaska Road, Sherwood Park,
Alberta, T8A 4G7. Returned warranted items will be repaired or replaced at the discretion of Garnet
Instruments. Any Garnet items under the Garnet Warranty Policy that are deemed irreparable by
Garnet Instruments will be replaced at no charge or a credit will be issued for that item subject to
the customer’s request.
If you do have a warranty claim or if the equipment needs to be serviced, contact the installation
dealer. If you do need to contact Garnet, we can be reached as follows:
CANADA
UNITED STATES
Garnet Instruments
Garnet US Inc.
286 Kaska Road
5360 Granbury Road
Sherwood Park, AB T8A 4G7
Granbury, TX 76049
CANADA
USA
email: [email protected]
email: [email protected]
Go online to
and select “Register Warranty”.
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