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Preset Message 2 (HELP/HELP Cancel)
Preset Message 2 (HELP) will send a HELP message to Tracertrak. A HELP message is used to indicate you need
non-critical assistance and will notify pre-determined recipients for HELP as configured from within the
Tracertrak system.
Upon receiving a HELP message, Tracertrak will send a confirmation message to your device. You will also receive
a message when a user in the Tracertrak system acknowledges or ends the HELP alarm.
Sending a second HELP message while your original HELP alarm is still active in the Tracertrak system will be
treated as a HELP Cancel event and notify pre-determined recipients for HELP Cancel as configured from within
the Tracertrak system.
Preset Message 3 (CUSTOM)
CUSTOM Messages are user definable Preset Messages configured within Tracertrak. Sending a Preset CUSTOM
Message will invoke a response in accordance with the configuration in your Tracertrak account.
SOS Activation
When your inReach is used with Tracertrak, SOS situations are handled by the system. Tracertrak will send Alerts
by email and/or SMS to Users that are pre-defined in the system by your Account Administrator. If your
organisation has opted to use GEOS Emergency Response when setting up your Tracertrak account, the GEOS
International Emergency Response Co-ordination Centre will be notified of the emergency and will respond as
laid out in the Terms and Conditions on the Tracertrak GEOS Response form.
There are multiple ways to activate SOS:
•
From the home screen, select SOS and press Enter.
•
If the inReach is turned on, press the SOS button on the inReach device. Make sure you have unlocked the SOS
button first.
•
If the inReach is turned off, press and hold the SOS button for three seconds. The device will automatically turn
on and send the SOS signal.
A screen will appear where you will confirm that you are in a real emergency. Select Emergency and press Enter.
A screen of instructions will appear prompting you to compose a message for your emergency responders. Select
Compose SOS and press Enter.
Figure 7 SOS Screen
A message screen will appear with a keyboard with a default text that reads, “I have an emergency, please
send help.” This text will display in the Messages tab in the Tracertrak system and will also be sent to GEOS if
your account is GEOS enabled. You can change the default text to describe the details of your emergency as
shown in
Figure 7
, or leave it as is. Select Send and press Enter. Any responses received from the GEOS
International Emergency Response Co-ordination Centre will also appear in the emergency thread.
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