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Troubleshooting  

 

RTCSmp Induction Dual Base-Line Cookers 

 

 

22 

 

Part # 4532290 Rev 2 (1/15/14) 

10.4

 

Troubleshooting with Error Codes (for Service Technicians) 

The indicator lamp flashes to signal a specific problem area. Counting the number of short flashes after each long 
flash will give the possible causes. Example

To obtain the internal data and error code for troubleshooting, you need an IR Adapter, proper connectors, and 
software. The table below is a reference guide. For further information and assistance, please contact Garland 
Technical Service. 

: “— …. — ….”  The LED gives a long flash for 0.6 seconds. Then it 

gives 4 short flashes (indicated by the dots in the example). The sequence repeats unit the error is cancelled.  

 

Error 
Code 

#Flashes 

Reason 

Things To Check 

E01 

Hardware overcurrent. Induction coil not 
detected. (1) 

Check cooking pan material. 
Check pan placement on cooking zone. 
Check wiring and connection on induction coil. 

E02 

High coil current. Software overcurrent. (1)  Check cooking pan material. 

E03 

Heat sink (KK) temperature too high. (1) 

Check installation/air flow (supply of cool air). 
Check fan operation. 

E04 

Cook zone temperature too high. Failure 
of sensor unit or sensor unit not 
connected. (1) 

Check sensor unit. 
Pan empty. 

E05 

Rotary power switch error. Defective 
potentiometer or broken cable. (1) 

Check potentiometer and its wiring. 

E06 

Internal temperature too high “generator”. 
(1) 

Check installation/air flow (supply of cool air). 

E10 

10 

Communication BUS error. (1) 

Check all wiring. 

E12 

No Flash  High heat sink (KK) temperature. (2) 

Check installation/air flow (supply of cool air). 
Check fan operation. 

E20 

No Flash  High internal temperature. (2) 

Check installation/air flow (supply of cool air). 

E21 

Heat sink (KK) temperature sensor error. 
(1) 

Check wiring. Check heat sink sensor. 
Contact Garland. 

E24 

Board sensor error. (1) 

Check temperature sensor. Contact Garland. 

E29 

Coil connection error. Empty pan detected 
or sensor error. (1) 

Check cooking pan. Check sensors. 

E30 

CPU temperature too high. (1) 

Check installation/air flow (supply of cool air). 

E41 

Sensor 1 overheated or defect. (1) 

Check cook zone (coil) sensor 1. 

E42 

Sensor 2 overheated or defect. (1) 

Check cook zone (coil) sensor 2. 

E43 

Sensor 3 overheated or defect. (1) 

Check cook zone (coil) sensor 3. 

E44 

Sensor 4 overheated or defect. (1) 

Check cook zone (coil) sensor 4. 

E45 

Sensor 5 overheated or defect. (1) 

Check cook zone (coil) sensor 5. 

E46 

Sensor 6 overheated or defect. (1) 

Check cook zone (coil) sensor 6. 

(1) The induction unit stops working immediately. 
(2) The induction unit continues to work in power reduction mode. 

 

 

 

 

Содержание SHDUBA10000

Страница 1: ...01 WARNING IMPROPER INSTALLATION ADJUSTMENT ALTERATION SERVICE OR MAINTENANCE CAN CAUSE PROPERTY DAMAGE INJURY OR DEATH READ THE INSTALLATION OPERATING AND MAINTENANCE INSTRUCTIONS THOROUGHLY BEFORE I...

Страница 2: ...MBOLS This symbol alerts you to a hazardous situation that WILL or COULD cause serious bodily harm or death Be alert and implement relevant safety precautions This dangerous voltage warning symbol ind...

Страница 3: ...pecifications 8 3 1 Rating Plate 8 3 2 Nomenclature and Models 8 3 3 Weight 8 3 4 Dimensions 8 3 5 Electrical Specifications 9 3 6 Operating Conditions 9 3 7 Compliances 9 4 Installation 10 4 1 Locati...

Страница 4: ...ements Risks involved when disregarding safety precautions may include Death or injury caused by electric shock Injury due to burns from contacting overheated cooking surface cookware or oil and greas...

Страница 5: ...ny uneven arched or partially detached bottoms Protect the induction unit from moisture if the unit is placed next to high steam emitting equipment such as pasta cookers steamers and water bath Do not...

Страница 6: ...beneath the glass top The sensors can detect overheated empty pans or overheated oil and grease When this occurs the system stops the energy supply to the pan You must turn the unit off and let it co...

Страница 7: ...ary RTCSmp Technology Realtime Temperature Control System with Multi Point sensing The RTCSmp Technology monitors the energy supply the state of the induction coil power board CPU and the cooking zone...

Страница 8: ...at the lower right corner 3 2 Nomenclature and Models Series Dual Hobs Specialty Function Power Watt Models SH Slim Hob DU Dual BA Base Line 7000 10000 SHDUBA7000 SHDUBA10000 3 3 Weight Shipping Weig...

Страница 9: ...l Supply Voltage 6 10 Network impedance Zmax 0 25 Supply frequency 50 60 Hz Ingress Protection class IP X3 Minimal Diameter of Cooking Pan 5 12cm Maximum Ambient Temperature In Storage 4 F to 158 F 20...

Страница 10: ...and adjust the height of the unit by adjusting the feet The unit can be secured in place with the Tabletop Self adhesive Foot Pads part 72264020 See 4 3 Adjustable Feet Do not place the induction uni...

Страница 11: ...n on the rating plate A stable mains supply must be provided the rating plate instruction labels on the unit Always refer to the rating plate instruction labels on the unit to verify the electrical da...

Страница 12: ...inting to the LED light The light is on OFF Position 0 is pointing to the LED light The light is off 2 Remove all objects from the glass top and check that the glass top is neither cracked nor broken...

Страница 13: ...rol knob to a position between 1 and 12 The LED indicator lamp lights up and the water is heated ON Position Any position where 0 is not pointing to the LED indicator light The LED is on OFF Position...

Страница 14: ...k the cooking process frequently to prevent the oil or grease from overheating and burning BROIL DRY PROTECTION The RTCSmp electronic temperature control monitors overheating at the pan base When an o...

Страница 15: ...as two cook zones dual hobs Each cook zone is equipped with the latest RTCSmp sensor technology which enables temperature controls in realtime To obtain the optimal results from the sensors you must a...

Страница 16: ...n as an induction pan is put on the glass top the heating process is engaged and the indicator light stops flashing and remains bright However the indicator light will keep flashing if the unit is not...

Страница 17: ...ir Intake Filter A dirty blocked air intake filter can cause electronic damage to the induction unit Ensure to clean the Air Intake Filter at least once a week or as often as required The Air Intake F...

Страница 18: ...ll components relevant for safety are in perfect working order at all times Best Practice Have the induction unit examined once a year by an authorized technician 9 Important Rules Six Simple rules to...

Страница 19: ...ventilation causing hot air to re enter through the air intake slots Dirty air intake filter Empty pan is left on the hob when the unit is ON Symptoms When a malfunction occurs the induction unit may...

Страница 20: ...able to keep the induction unit in normal operating conditions Verify that no hot air is sucked in by the fan Reduce the ambient temperature The intake air temperature must be lower than 104 F 40 C On...

Страница 21: ...authorized service agency 3 Air cooling system obstructed Internal heat sink overheated 1 Let unit cool down Verify that air inlet and outlet are not obstructed Check and clean air filter Contact your...

Страница 22: ...it not connected 1 Check sensor unit Pan empty E05 5 Rotary power switch error Defective potentiometer or broken cable 1 Check potentiometer and its wiring E06 6 Internal temperature too high generato...

Страница 23: ...orrectly you will help prevent potential harm to the environment or human health which could otherwise be caused by inappropriate waste handling of this product For more detailled information regardin...

Страница 24: ...h RTCSmp TECHNOLOGY Garland Commercial Ranges Ltd 1177 Kamato Road Mississauga Ontario CANADA L4W 1X4 T 1 905 624 0260 F 1 905 624 5669 www garland group com USA Sales Parts and Service 1 800 424 2411...

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