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16
Problem
Possible Cause
Corrective Action
Burner will not light using
ignitor
1. LP gas tank valve is closed
1. Make sure regulator is securely attached
to the LP gas tank per “Connecting LP Gas
Tank” section on page 12, then turn LP gas
tank valve to “OPEN”
2. LP gas tank is low or empty
2. Exchange, refill or replace LP gas tank
3. LP gas leak
3a. Turn LP gas tank valve to “CLOSED”
3b. Wait 5 minutes for gas to clear
3c. Follow “Checking for Leaks” section on
page 13
4. Battery needs to be changed
4. Replace the “AA” battery (follow assembly
step for inserting battery)
5. Electrode and burners are wet
5. Wipe dry with cloth
6. Electrode cracked or broken
6. Contact customer service
7. Wire loose or disconnected
7. Contact customer service
8. Wire is shorting (sparking) between
ignitor and electrode
8. Contact customer service
9. Bad ignitor
9. Contact customer service
Burner will not light with
match
1. No gas flow
1. Check if LP gas tank is empty
i. If empty exchange, refill or replace
ii. If LP gas tank is not empty, refer to
“Sudden drop in gas flow or reduced
flame height”
2. LP gas tank is low or empty
2. Exchange, refill or replace LP gas tank
3. LP gas leak
3a. Turn LP gas tank valve to “CLOSED”
3b. Wait 5 minutes for gas to clear
3c. Follow “Checking for Leaks” section on
page 13
4. Coupling nut and regulator not fully
connected
4. Turn the coupling nut about one-half to
three-quarter additional turn until solid stop.
Tighten by hand only - do NOT use tools.
5. Obstruction of gas flow
5a. Clear burner/venturi tube
5b. Check for bent or kinked hose
6. Disengagement of burner to valve
6. Re-engage burner and valve
7. Spider webs or insect nest in burner/
venturi tube
7. Clean burner/venturi tube
8. Burner ports clogged or blocked
8. Clean burner ports
TROUBLESHOOTING