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4.
Pen Issues & Solutions
4.1 How to do when GAOMON Driver indicating ''No Device Detected'' and
Pen not Working?
1) Please kindly note that it’s usually related to the USB connection. Please kindly make sure the USB cable is well
connected between PD1320 and computer.
2) Please change a different USB port on your computer to test.
3) Please test on another computer. No need install GAOMON Driver. Let’s see whether the pen can respond when
without GAOMON Driver installed on another computer.
4) If the issue remains, please kindly give test result to GAOMON SERVICE. We will apply warranty and make
everything right for you. Don’t worry!
4.2 How to do when the cursor is moving on the computer monitor but not on
PD1320?
If the PD1320 only shows the wallpaper of your computer, but without any programs, it is actually the
normal situation of the
extend mode
.
And meanwhile if the cursor moves on computer monitor instead of on tablet monitor, you are choosing
the computer monitor as work area inside GAOMON driver right now, but not setting the PD1320 as work
area. So the cursor moves on computer monitor only.
Solution 1:
Please open GAOMON Driver--Work Area--Choose PD1320 as work area--Save -- Now you can
use the mouse to move the cursor from computer monitor to PD1320 to work.
Solution 2
: If you are not familiar with Extend Mode. So PD1320 will display exact same with your
computer monitor.
Duplicate on Windows:
Please press ‘‘p’’ on keyboard, and make sure to choose Duplicate mode
Duplicate on Mac:
Set Mirror Mode: Click on the Apple icon in the top left corner,--- ‘‘System preference’’ --- choose ‘‘Display’’ ---
Select the ‘‘Mirror Display.’’
Содержание PD1320
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