GANZ
ZN
‐
PTZ500VP(N)E
Installation
Guide
2010.5
‐
1
03A.02
23
APPENDIX (D): TROUBLE SHOOTING
Checking your Firmware
Firmware
is
software
that
determines
the
functionality
of
the
device.
One
of
your
first
actions
when
troubleshooting
a
problem
should
be
to
check
the
currently
installed
version.
The
latest
version
may
contain
a
correction
that
fixes
your
particular
problem.
The
current
firmware
version
in
your
device
can
be
seen
under
Setup
>
About
>
Version
New
firmware
can
be
downloaded
at
the
FTP
site.
When
you
download
firmware
from
the
FTP,
your
product
will
receive
the
latest
available
functionality.
Always
read
the
upgrade
instructions
and
release
notes
available
with
each
new
release,
before
updating
the
firmware.
Please
contact
us
to
get
an
FTP
account.
Support
If
you
cannot
resolve
an
issue,
for
additional
assistance,
please
contact
your
supplier
or
system
integrator.
If
you
contact
our
support,
please
help
us
help
you
resolve
your
problems
expediently
by
providing
a
server
report,
log
file
and
a
brief
description
of
the
problem.
1.
In
the
address
bar
of
your
browser,
after
the
unit
IP
address
enter
following
CGI
command.
<IP
ADDRESS>
/nvc
‐
cgi/admin/param.cgi?action=list
The
server
report
contains
important
information
about
the
device,
as
well
as
a
list
of
the
current
parameters.
2.
The
Log
messages
in
the
device
can
prove
a
useful
diagnostic
tool
for
troubleshooting.
Go
to
Setup
>
Maintenance
>
System
Log
>
LOG
LIST
>
message.
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