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TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
The topics covered in the following table do not always indicate a faulty cooker. Please examine the cooker carefully. If
you should have any further inquiries about the cooker, need technical assistance, or require product return information,
contact the Customer Care Team at: 800-562-0738.
Problem
Possible Reason
Possible Solution
Smell and minimal smoke on initial use
Packing material still present in cooker base
Ensure all packing material has been removed from in
and around the cooker
Unable to change Smart Program during cooking
Once the Smart Program has started, it cannot be
switched to another program
Press Cancel to stop the Smart program, then select
a new cooking program
Error Code on Screen
Lid – The air fry lid is not in placed or open
Close the air fry lid again.
If the error code remains, contact the Customer Care
Team
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PRODUCT WARRANTY
PRODUCT WARRANTY
above exclusions will be denied. All liability is limited to the
purchase price and does not include any:
Retail offered extended warranties
Tax
Other charges(including postage to send required materials)
Incidental and/or consequential damages associated with the
product in question.
Every implied warranty, including any statutory warranty of
merchantability or fitness for a particular purpose is disclaimed
except to the extent prohibited by law, in which case such warranty
is limited to the duration of this written warranty. This warranty
gives you specific legal rights. You may have other legal rights that
vary depending on where you live. Some states do not allow
limitations on implied warranties or special, incidental, or conse-
quential damaged, so the above limitations may not apply to you.
If you have a claim under this warranty, please call our Customer
Service number: 1-800-562-0738.
For faster service, please have the model number, serial number,
and receipt ready for the operator to assist you.
This warranty applies to products sold by Galanz Americas in the
U.S. This warranty is in lieu of any other warranty and expressly
applies to the individual product only.
Galanz product is warrantied for one year following purchase for
defects in material and workmanship.
Please save your receipt
as proof of purchase is required to make a warranty
claim.
During this warranty period, we will provide the replacement
cost of this product, a replacement or the equivalent,or repair per
our discretion.
The warranty cannot be transferred through resale, including the
resale through a 3rd party unauthorized retailer and is only
bestowed upon the original consumer purchaser upon purchase
from an authorized retailer.
This warranty does not cover and excludes damage or
defects caused by:
Consumer misuse
Abuse
Neglect including the failure to clean and/or provide adequate
regular maintenance as outlined in the user manual
Commercial use
Subjecting the product to any voltage outside the specified
range
Loss of parts
The affixing of any attachments not provided with the product
Accident, or
Use in a manner not intended and outlined in the user manual.
Any subsequent damages caused by the above listed exclusions
will not be covered and any claims determined to meet the
