21
TROUBLESHOOTING
If you have a problem with your microwave, review the following chart for a possible solution. If the microwave still
does not work properly, contact the nearest authorized service center.
Specifications
Error Code
Failure Mode
Action
(Customer Service # 1-800-562-0738)
E-21
E-22
E-23
E-24
E-25
E-11
E-12
Open circuit alarm
of humidity sensor
Short circuit alarm of
humidity sensor
Humidity sensor detection
alarm (the sensor cook
runs for the longest time
1. Check whether the type of food is selected correctly;
2. Check whether the food is in the correct weight/serving;
3. If the error re-occurrs, contact customer service for assistance.
Sensor cook alarm when
the door is opened during
cooking (the door is open f
or 3 seconds)
Please close the door and restart cooking
If the error re-occurrs, contact customer service for assistance.
Calibration error alarm Please contact customer service at 1-800-562-0738 for assistance.
Open circuit alarm of
temperature sensor
1.Press
STOP/CANCEL
button twice to stop the process.
2.Unplug the oven, wait for 10 seconds, then plug it back in again.
3.If the error code does not immediately appear again, try to warm a cup of water for 30
seconds on microwave.
If the error re-occurrs, contact customer service for assistance.
Short circuit alarm of
temperature sensor
1.Press
STOP/CANCEL
button twice to stop the process.
2.Unplug the oven, wait for 10 seconds, then plug it back in again.
3.If the error code does not immediately appear again, try to warm a cup of water for 30
seconds on microwave.
If the error re-occurrs, contact customer service for assistance.
E-13
Ultra-high temperature
protection. When the
temperature in the oven is
greater than 452°F
(
250°C)
Unplug the oven and allow it to cool. Recommend waiting at least 30 minutes. Plug the
oven back in and listen for the cooling fan, if the error code does not immediately
appear again, try to warm a cup of water for 30 seconds on microwave.
If the error re-occurrs, contact customer service for assistance.
E-15
Ultra-low temperature
protection. After 10 minutes
of continuous operation,
the temperature in the oven
is lower than 104°F
(
40°C)
1. Press
STOP/CANCEL
button once.
2. Unplug the oven, wait for 10 seconds, then plug it back in again.
3. If the error code does not immediately appear again, try to warm a cup of water for
30 seconds on microwave. If the error re-occurrs, contact customer service for
assistance.
E-d1
Membrane was held for
too long
1. Press
STOP/CANCEL
button once
2. Unplug the oven, wait for 10 seconds, then plug it back in again.
3. If the error re-occurrs, contact customer service for assistance.
.
Model
Rated Voltage
Rated Input Power
Rated Output Power
Microwave Capacity
Turntable Diamter
External Dimensions(W×H×D)
Internal Dimensions((W×H×D)
Certifications
Power cord length
GLOMJB17S2ASWZ-10
120V/60Hz
1500W
1000W
1.7 cu.ft
12.8 (inch)
UL approved
39.8 in.(1010mm)
x
x
29
inch
7
8
17
7
16
16
7
8
x
x
21
inch
7
16
14
1
8
10
9
16
1. Press
STOP/CANCEL
button twice to stop the cooking process
2. Unplug the oven, wait for 10 seconds, then plug it back in again.
3. If the error code does not immediately appear again, try to warm a cup of water for
30 seconds on microwave. If the error re-occurrs, contact customer service for
assistance.
Содержание GLOMJB17S2ASWZ-10
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