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MAINTENANCE & TROUBLE SHOOTING
PRODUCT WARRANTY
PRODUCT WARRANTY
above exclusions will be denied. All liability is limited to the
purchase price and does not include any:
Retail offered extended warranties
Tax
Other charges(including postage to send required materials)
Incidental and/or consequential damages associated with the
product in question.
Every implied warranty, including any statutory warranty of
merchantability or fitness for a particular purpose is disclaimed
except to the extent prohibited by law, in which case such warranty
is limited to the duration of this written warranty. This warranty
gives you specific legal rights. You may have other legal rights that
vary depending on where you live. Some states do not allow
limitations on implied warranties or special, incidental, or conse-
quential damages, so the above limitations may not apply to you.
If you have a claim under this warranty, please call our Customer
Service number: 1-800-562-0738.
For faster service, please have the model number, serial number,
and receipt ready for the operator to assist you.
This warranty applies to products sold by Galanz Americas in the
U.S. This warranty is in lieu of any other warranty and expressly
applies to the individual product only.
Galanz product is warrantied for one year following purchase for
defects in material and workmanship.
Please save your receipt
as proof of purchase is required to make a warranty
claim.
During this warranty period, we will provide the replacement
cost of this product, a replacement of an equivalent product, or
repair per our discretion.
The warranty cannot be transferred through resale, including the
resale through a 3rd party unauthorized retailer and is only
bestowed upon the original consumer purchaser upon purchase
from an authorized retailer.
This warranty does not cover and excludes damage or
defects caused by:
Consumer misuse
Abuse
Neglect including the failure to clean and/or provide adequate
regular maintenance as outlined in the user manual
Commercial use
Subjecting the product to any voltage outside the specified
range
Loss of parts
The affixing of any attachments not provided with the product
Use in a manner not intended and outlined in the user manual
Any subsequent damages caused by the above listed exclusions
will not be covered and any claims determined to meet the
CLEANING ESPRESSO FILTER BASKET
CLEANING THE OUTER HOUSING
CLEANING THE DRIP TRAY
TROUBLE SHOOTING
CLEANING & MAINTENANCE
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Not enough espresso is
being extracted
Too much ground coffee in
the filter basket
Recommend using 8-10g of
coffee grounds for 1 cup and
15-18g of coffee grounds for
2 cups
Coffee tamped too firmly
Recommend using approx.
30-40lbs or 15-20kg of
pressure
Too much water is being
extracted, espresso is light
in color and weak tasting
Not enough coffee grounds
in filter basket
Recommend using 8-10g
of coffee grounds for 1 cup
and 15-18g of coffee
grounds for 2 cups
Coffee not tamped firmly
enough
Recommend using approx.
30-40lbs or 15-20kg of
pressure
Espresso runs out around
the edge of the portafilter
Portafilter is not inserted into
the group head properly
Insert portafilter into the
group head and align with
‘LOCK’ on the group head
collar, until resistance is felt.
Refer to ‘EXTRACTING
ESPRESSO’, page 5
There are coffee grounds
around the filter basket rim
Too much ground coffee in
the filter basket
Clean any excess ground
coffee from the rim of the filter
basket to ensure a proper fit
into the group head
Recommend using 8-10g of
coffee grounds for 1 cup
and 15-18g of coffee
grounds for 2 cups
Steam/Hot Water function is
turned on
Machine is not powered on
after pressing ESPRESSO
button
Turn the Steam/Hot Water
Dial clockwise to close the
Steam function
Coffee tamped too firmly
Recommend using approx.
30-40lbs or 15-20kg of
pressure
Water tank is empty or not
securely in place
Refer to ‘FILL THE WATER
TANK’ on page 4
Machine is making a loud and
continuous pumping noise
CLEANING THE STEAM WAND
Run steam to clear milk from the wand after frothing.
Allow the steam wand to cool completely before touching or
removing any parts.
Remove the steam wand and clean it under running water after each
use.
Discard any used coffee grounds from the portafilter after each use.
Be careful to only discard the coffee grounds and not the filter
basket.
Place the filter into the portafilter. Run water through the machine
with the filter and portafilter in place without any ground coffee.
The outer housing can be cleaned with a soft, damp cloth, and
polished with a soft, dry cloth. Do not use abrasive cleaners, pads or
cloths which can scratch the surface.
We recommend removing, emptying and cleaning the drip tray after
each use. Wash the drip tray with warm soapy water, using a
non-abrasive washing liquid. Rinse and dry thoroughly. The drip tray
base and cover are dishwasher safe.
NOTE:
Do not immerse power cord, power plug or appliance in water or any other liquid.
CLEANING REUSABLE FILTER BASKET
Discard any used coffee grounds from the resusable filter basket.
Rinse it under water and then allow it to air dry.
MAINTENANCE & TROUBLE SHOOTING
