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32
English
Troubleshooting
This chapter summarises the most common problems you may encounter
while using the machine. If you are not able to solve the problem following
the information below, visit the www.gaggia.com o www.gaggia.it websites
for FAQs or contact the Customer Service Centre in your country.
problem Cause Solution
The machine does not
switch on. The machine is not plugged in or the
main power button is in the “off” (0)
position. Check that the power cord has been correctly
inserted.
Ensure the main power button is in the “on” (I)
position.
The machine is in DEMO
mode. You have pressed the Standby button
for more than 8 seconds. Switch off the machine and switch it on again
using the main power button on the back part of
the machine.
The drip tray fills quickly. It is a normal phenomenon. The ma-
chine uses water to rinse the internal
circuit and the brew group. Part of
the water flows through the internal
system directly into the drip tray.
Empty the drip tray when the indicator is shown
through the drip tray grate.
Place a cup under the dispensing spout to gather
rinse water.
The display continuously
shows the “full coffee
grounds drawer” icon. The coffee grounds drawer has been
emptied when the machine was off. Always empty the coffee grounds drawer when
the machine is on. If you empty the coffee
grounds drawer when the machine is off, the
coffee cycle counter does not reset. In this case,
the display shows the icon even if the container
is not full.
The coffee grounds drawer has been
put back too quickly. Always wait about 5 seconds when you put back
the coffee grounds drawer. So doing, the coffee
ground counter will reset to zero.
The coffee grounds
drawer is too full and
the “Empty the coffee
grounds drawer” mes-
sage is not shown. The drip tray has been removed with-
out emptying the coffee grounds
drawer. When removing the drip tray, empty the coffee
grounds drawer completely, even if it is almost
empty. So doing, the coffee ground counter
will reset to zero and start to count the coffee
grounds correctly again.
The machine requests to
empty coffee grounds
drawer even if the drawer
is not empty. The machine has not reset the
counter last time the coffee grounds
drawer has been emptied. Always wait about 5 seconds when you put back
the coffee grounds drawer. So doing, the coffee
ground counter will reset to zero.
Always empty the coffee grounds drawer when
the machine is on. If you empty the coffee
grounds drawer when the machine is off, the
coffee cycle counter does not reset.
Impossible to remove the
brew group. The brew group is not in its correct
position. Close the maintenance door. Switch off the ma-
chine and switch it on again. Wait for the display
to show the ready message, then remove the
brew group.
The coffee grounds drawer has not
been removed. Remove the coffee grounds drawer before
removing the brew group.