Trouble shooting
Malfunctions often have simple explanations. Please read
the following notes before calling the after-sales service.
Warning - Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out by one of our registered gas installer. If the
appliance is faulty, unplug the mains plug or switch off the
fuse in the fuse box. Contact the after-sales service.
Disruption
Possible cause
Solution
The burner will not ignite when it is
switched on.
Power supply disconnected.
Turn all control knobs to 0. Check the fuse box to
see whether the circuit breaker has tripped.
The burner will not ignite when it is
switched on.
The illuminated ring behind the
control knob is flashing orange and
white alternately.
Burner or gas supply fault.
Turn all control knobs to 0.
Check:
Are the burner parts positioned correctly?
Is the main gas tap open?
Is the burner clean and dry?
The burner will not ignite when it is
switched on.
The illuminated ring behind the
control knob is flashing yellow and
magenta alternately.
Electronics fault
Turn all control knobs to 0 and disconnect the
appliance from the mains power supply for one
minute (switch off the circuit breaker or pull out
the plug).
Reconnect the appliance. The illuminated rings
around the control knobs will be lit green for a few
seconds and then turn yellow. Wait until the
illuminated rings switch off. Then turn any of the
control knobs to any of the heat settings and then
back to 0.
Switch on the burner. If the illuminated ring starts
flashing yellow and magenta again, call our after-
sales service.
The burner goes out while the
appliance is in operation.
The illuminated ring behind the
control knob is flashing orange and
white alternately.
Safety switch-off function:
No actions have been performed
for an extended period.
Turn all control knobs to 0, and then switch them
back on if you wish to continue using the
appliance.
The burner goes out while the
appliance is in operation.
The illuminated ring behind the
control knob is flashing orange and
white alternately.
Domestic power failure:
Following a power failure, the
appliance will remain switched off
for safety reasons.
Turn all control knobs to 0, and then switch them
back on if you wish to continue using the
appliance.
There is a smell of gas in the kitchen. Gas may be leaking out.
Check that the gas connection is not leaking.
Open windows and ensure the room is well
ventilated.
The appliance paneling becomes
slightly raised at the corners when it
is in operation.
The metal from which the cooktop
is made expands as it heats up.
This is normal. It will contract again once it has
cooled down.
Notes
-
Each time the mains power is switched on or
following a power failure, a sound is produced when
the gas valves are started up. The illuminated rings
around the control knobs will be lit green for a few
seconds and then turn yellow. Wait until the
illuminated rings switch off.
-
When the gas cooktop is switched on, the electronics
open up the gas supply, which produces a short
sound. A sound can also be heard when the setting is
changed. This is normal.
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