en
Customer Service
36
Fault
Cause and troubleshooting
The FlexPlus cooking zone cannot be activated.
1.
Check the fault display by pressing any control.
2.
Continue to cook with the remaining cooking zones.
3.
Contact the after-sales service.
The hob is unable to connect to your home network or the extractor hood.
1.
Press any touch field to confirm the fault display.
2.
Continue cooking as usual without connecting to the home network.
3.
If lights up again, contact customer service →
.
/
The operating voltage is incorrect and outside of the normal operating range.
▶
Contact your energy supplier.
The hob is not connected correctly.
▶
Disconnect the hob from the mains. Connect the hob in accordance with the circuit dia-
gram.
Demo mode is activated.
1.
Disconnect the hob from the mains power supply.
2.
Wait for 30 seconds and connect the hob.
3.
Press any touch field within the next 3 minutes.
a
Demo mode has now been deactivated.
28.2 Displaying the fault code
▶
If lights up, select the relevant cooking zone and
press and hold the twist knob to read the fault code.
28.3 Standby mode in the event of an error
message
If the appliance displays an error message, the appli-
ance does not switch to standby mode.
28.4 If the error message is repeated, inform
customer service
Requirement:
The error message is not listed in the
1.
Disconnect the appliance from the mains power
supply.
2.
Wait 30 seconds.
3.
Reconnect the appliance.
4.
If the error message appears again, inform cus-
tomer service and specify the exact error message.
29 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
29.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate is located on the underside of the ap-
pliance.
The rating plate can be found:
¡
On the appliance certificate.
¡
On the underside of the hob, towards the front.
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