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STATEMENT OF LIMITED PRODUCT WARRANTY
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STATEMENT OF LIMITED PRODUCT WARRANTY
15 STATEMENT OF LIMITED
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
15.1 What this warranty covers & Who it ap-
plies to
The limited warranty provided by BSH Home Appliances
(“Gaggenau“) in this Statement of Limited Product War-
ranty applies only to the Gaggenau appliance sold to you
(“Product“), provided that the Product was purchased:
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For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal house-
hold purposes.
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New at retail (not a display, "as is", or previously re-
turned model), and not for resale, or commercial use.
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Within the United States or Canada, and has at all times
remained within the country of original purchase.
The warranties stated herein apply to the original pur-
chaser of the product warranted herein and to each suc-
ceeding owner of the product purchased for ordinary home
use during the term of the warranty.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for Gaggenau to notify you in the unlikely event
of a safety notice or product recall.
15.2 How long the warranty lasts
Gaggenau warrants that the Product is free from defects in
materials and workmanship for a period of seven hundred
and thirty (730) days from the date of the original pur-
chase. The foregoing timeline begins to run upon the date
of original purchase, and shall not be stalled, tolled, ex-
tended, or suspended, for any reason whatsoever. This
Product is also warranted to be free from cosmetic de-
fects in material and workmanship (such as scratches of
stainless steel, paint/porcelain blemishes, chip, dents, or
other damage to the finish) of the Product, for a period of
sixty (60) days from the date of purchase or closing date
for new construction. This cosmetic warranty excludes
slight color variations due to inherent differences in
painted and porcelain parts, as well as differences caused
by kitchen lighting, product location, or other similar fac-
tors. This cosmetic warranty specifically excludes any dis-
play, floor, “As Is”, or “B” stock appliances.
15.3 Repair/replace as your exclusive rem-
edy
During this warranty period, Gaggenau or one of its autho-
rized service providers will repair your Product without
charge to you (subject to certain limitations stated herein)
if your Product proves to have been manufactured with a
defect in materials or workmanship. If reasonable attempts
to repair the Product have been made without success,
then Gaggenau will replace your Product (upgraded mod-
els may be available to you, in Gaggenau’s sole discre-
tion, for an additional charge). Nothing in this warranty re-
quires damaged or defective parts to be replaced with
parts of a different type or design than the original part. All
removed parts and components shall become the property
of Gaggenau at its sole option. All replaced and/or re-
paired parts shall assume the identity of the original part
for purposes of this warranty and this warranty shall not be
extended with respect to such parts. Gaggenau's sole lia-
bility and responsibility hereunder is to repair manufac-
turer-defective Product only, using a Gaggenau authorized
service provider during normal business hours. For safety
and property damage concerns, Gaggenau highly recom-
mends that you do not attempt to repair the Product your-
self, or use a non-authorized service provider; Gaggenau
will have no responsibility or liability for repairs or work
performed by a non-authorized service provider. Autho-
rized service providers are those persons or companies
that have been specially trained on Gaggenau products,
and who possess, in Gaggenau's opinion, a superior repu-
tation for customer service and technical ability (note that
they are independent entities and are not agents, partners,
affiliates or representatives of Gaggenau). Notwithstand-
ing the foregoing, Gaggenau will not incur any liability, or
have responsibility, for the Product if it is located in a re-
mote area (more than 100 miles from an authorized ser-
vice provider) or is reasonably inaccessible, hazardous,
threatening, or treacherous locale, surroundings, or envi-
ronment; in any such event, if you request, Gaggenau
would still pay for labor and parts and ship the parts to the
nearest authorized service provider, but you would still be
fully liable and responsible for any travel time or other spe-
cial charges by the service company, assuming they agree
to make the service call.
15.4 Out of warranty product
Gaggenau is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs, pro-
rates, or Product replacement, once this warranty has ex-
pired.
15.5 Warranty exclusions
The warranty coverage described herein excludes all de-
fects or damage that are not the direct fault of Gaggenau,
including without limitation, one or more of the following:
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Use of the Product in anything other than its normal,
customary and intended manner (including without limi-
tation, any form of commercial use, use or storage of an
indoor product outdoors, use of the Product in conjunc-
tion with air or water-going vessels).
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Any party's willful misconduct, negligence, misuse,
abuse, accidents, neglect, improper operation, failure to
maintain, improper or negligent installation, tampering,
failure to follow operating instructions, mishandling,
unauthorized service (including selfperformed "fixing" or
exploration of the appliance's internal workings).
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Adjustment, alteration or modification of any kind.
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A failure to comply with any applicable state, local, city,
or county electrical, plumbing and/or building codes,
regulations, or laws, including failure to install the prod-
uct in strict conformity with local fire and building codes
and regulations.
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Ordinary wear and tear, spills of food, liquid, grease ac-
cumulations, or other substances that accumulate on,
in, or around the Product.
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Any external, elemental and/or environmental forces
and factors, including without limitation, rain, wind,
sand, floods, fires, mud slides, freezing temperatures,
excessive moisture or extended exposure to humidity,
lightning, power surges, structural failures surrounding
the appliance, and acts of God.
In no event shall Gaggenau have any liability or responsi-
bility whatsoever for damage to surrounding property, in-
cluding cabinetry, floors, ceilings, and other structures or
objects around the Product. Also excluded from this war-