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Support & Warranty

Technical Support

Thank you for purchasing G-RAID. If you have any comments or questions about this
manual or the product, please let us know!

G-Technology appreciates and values its customers, striving to give you the finest service and
support. If you encounter any difficulties while installing or using
G-RAID, please contact G-Technology Technical Support at:

g-technology.com/support

Helpful information for support

When contacting Technical Support, it’s best to be in front of your computer and have
the following information available:

• Your G-RAID serial number (on bottom of unit)
• Operating System and version
• Computer model
• List of other devices attached to your computer

Содержание G-RAID Studio

Страница 1: ...g technology com High Performance Removable Drive Storage System PRODUCT MANUAL ...

Страница 2: ...Modes Supported RAID Modes 17 The RAID Configuration Utility for Mac 18 Configure the RAID Mode for Mac 19 RAID 1 Degraded Mode and Rebuild for Mac 22 The RAID Configuration Utility for Windows 23 Configure the RAID Mode for Windows 24 RAID 1 Degraded Mode and Rebuild for Windows 27 Maintenance for Your Drive Initialize Drive for Mac 29 Restore the Drive Icon 33 Reformat with Partitions 35 Replace...

Страница 3: ...Safety General Use Safety Precautions p 4 Backup Your Data p 5 ...

Страница 4: ...moisture or liquids To reduce the risk of damage do not expose this drive to rain or moisture Do not use it in damp or wet conditions Never place objects containing liquids on the drive as they may spill into its openings Ventilation Place the device in a vented area The drive should never be placed near or over a radiator or heat source Temperature Do not expose this drive to temperatures outside...

Страница 5: ...ruption or destruction of data while using a G Technology drive is the sole responsibility of the user Make Two Backups To help prevent the loss of your data we highly recommend that you keep TWO copies of your data in separate storage locations Keep one copy on your G Technology drive Keep a second copy on your internal hard drive another G Technology drive or a form of removable storage media If...

Страница 6: ...About Your G RAID Introduction p 7 What s in the Box p 8 System Requirements p 8 Overview of the Drive p 9 Activity Failure LED p 10 ...

Страница 7: ... G RAID provides data transfer rates up to 330MB second to support the most demanding professional content creation applications such as Final Cut Pro Avid and Adobe Premiere With its built in RAID controller the G RAID is not tied to a single workstation and can be easily transported for use in the edit bay or on the road The unit contains an internal RAID controller and can be configured in RAID...

Страница 8: ...eWire 800 to 800 cable External AC power supply and cable If any items are missing please contact G Technology at support g technology com or call 888 426 5214 System Requirements G RAID supports the following operating systems Mac OS 10 7 Windows 8 1 8 and 7 via reformat The drive has been preconfigured at the factory in RAID 0 Performance mode for use with Mac OS systems formatted as HFS with Jo...

Страница 9: ...res a Kensington security slot a high speed USB 3 0 port two FireWire 800 ports an eSATA port a DC power in slot and a soft touch on off switch The features combine to provide universal connectivity and industry lead ing performance All cables are included IMPORTANT G RAID has been set up at the factory in RAID 0 Performance mode To change to RAID 1 Protected mode or JBOD mod read Configure the RA...

Страница 10: ...ce per second it indicates that the top drive has failed if the red light flashes four times per second it indicates that the bottom drive has failed If a drive failure occurs in RAID 0 mode then the LED in the front panel turns constant RED If configured in fail safe RAID 1 mode all the data stored on the system will be intact If configured in JBOD mode only the data in the bad drive will be lost...

Страница 11: ...Using Your Drive on Mac Easy Installation for Mac p 12 Optimize Performance p 12 Use With Time Machine p 13 Disconnect the Drive p 15 ...

Страница 12: ... unit and plug the other end into a surge protector or wall outlet Press and hold the power button until the unit turns on The drive will automatically mount on the desktop if you are running Mac OS X Optimize Performance G RAID can be connected to any Mac or Windows machine equipped with a USB 3 0 USB 2 0 eSATA FireWire 800 or FireWire 400 port For maximum performance we recommend connecting G RA...

Страница 13: ... file backup The following steps will quickly set up G RAID with Time Machine When you attach your G RAID for the first time the Time Machine dialog box should automatically appear Click the Use as Backup Disk button If the Time Machine dialog box does not launch go to the Apple Menu System Preferences Click on the Time Machine icon The Time Machine Preference panel will open Click the Select Back...

Страница 14: ...e Disk button Make sure the Time Machine switch is set to ON You can set its options by clicking the Options button Do this to choose volumes folders or files you do NOT want to backup G RAID will now back up your important files automatically with Time Machine It s really that easy ...

Страница 15: ...wering down and disconnecting the drive unmount the system by dragging the G RAID icon to the trash located in the dock Keyboard shortcut Select the drive icon and hit Command E 2 It is safe to remove the drive from your system when the drive icon is no longer present on your desktop 3 To power off G RAID press and hold the on off power button until the unit shuts down Helpful links To use G RAID ...

Страница 16: ...onfiguration Utility for Mac p 18 Configure the RAID Mode for Mac p 19 RAID 1 Degraded Mode and Rebuild for Mac p 22 The RAID Configuration Utility for Windows p 23 Configure the RAID Mode for Windows p 24 RAID 1 Degraded Mode and Rebuild for Windows p 27 ...

Страница 17: ...es for increased performance RAID 0 RAID 1 JBOD Highest read write performance Storage capacity is 100 utilized Complete data protection in case of a single drive failure Storage capacity is 100 utilized Partial data protection if a single drive fails RAID Level Advantage Disk Striping Disk mirroring Disks not RAIDed Description Disadvantage Ideal For No fault tolerance Single drive failure will r...

Страница 18: ... all your data as in the case of RAID 0 but they each operate at the speed of a single drive The RAID Configuration Utility for Mac The G Technology RAID Configurator is used to change the RAID level of your G RAID You can use USB 3 0 eSATA or FireWire 800 with the RAID Configurator To configure G RAID it will need to be the only device connected to your computer The RAID Configurator utility is a...

Страница 19: ...ta and files you want to save are backed up to separate media 1 Launch the G Technology RAID Configuration utility A dialog window will ask you to disconnect all other external hard disks from your computer This is important to ensure that the configurator does not affect other eSATA FireWire or USB devices on your system 2 Click the Continue button A window will appear telling you that the utilit...

Страница 20: ...window will appear Select your desired configuration RAID 1 Protected RAID 0 Performance or JBOD Then click the Configure button to continue 4 Two warning windows will appear letting you know that the following step will erase all your data Click the Yes buttons to continue ...

Страница 21: ...ur G RAID is configured in RAID 1 RAID 0 or JBOD mode 6 Changing the RAID mode of G RAID will require you to re initialize the disk with the Disk Utility application The disk insertion dialog below should appear Click the Initialize button to launch Disk Utility Then follow the simple steps to initialize G RAID for use with Mac OS ...

Страница 22: ...a intact but without any fail safe mechanism until the RAID array is rebuilt This state of operation is called de graded mode To rebuild the RAID 1 set please insert a new drive in place of the failed drive or the drive that has been removed If this new drive is not formatted then the Disk Utility function will automatically launch and you can format the drive If this replacement drive is formatte...

Страница 23: ...ATA or FireWire 800 with the RAID Configurator To configure G RAID it will need to be the only device connected to your computer The RAID Configurator utility is available for download from the G Technology website at g technology com support Once you have downloaded the RAID Configurator you should launch it directly from the zipped package with the application inside ...

Страница 24: ...data and files you want to save are backed up to separate media 1 Launch the G Technology RAID Configuration utility A dialog window will ask you to disconnect all other external hard disks from your computer This is important to ensure that the configurator does not affect other eSATA FireWire or USB devices on your system 2 Click the Continue button A window will appear telling you that the util...

Страница 25: ...window will appear Select your desired configuration RAID 1 Protected RAID 0 Performance or JBOD Then click the Configure button to continue 4 Two warning windows will appear letting you know that the following step will erase all your data Click the Yes buttons to continue ...

Страница 26: ...n progress The next window will confirm that your G RAID is configured in RAID 1 RAID 0 or JBOD mode 6 Changing the RAID mode of G RAID will require you to re initialize the disk For helpful information on initialization of your drive with Windows please visit g technology com windows ...

Страница 27: ...is called de graded mode To rebuild the RAID 1 set please insert a new drive in place of the failed drive or the drive that has been removed If this new drive is not formatted then the Disk Utility function will automatically launch and you can format the drive If this replacement drive is formatted then you are ready to rebuild the RAID set To see how to replace a failed drive please refer to the...

Страница 28: ...Maintenance for Your Drive Initialize Drive for Mac p 29 Restore the Drive Icon p 33 Reformat with Partitions p 35 Replace a Failed Drive Module p 40 ...

Страница 29: ...ity application Disk Utility is located on your hard drive under Applications Utilities Disk Utility The window below will appear Your G RAID will be displayed in the left column 2 Select G RAID by clicking its drive icon in the left column Information about the drive will be displayed at the bottom of the window 3 Select the Erase tab to view the formatting options By default the Format pop up me...

Страница 30: ...xtended Journaled Use this format if you intend to use the drive for Time Machine or to create a separate bootable installation of OS Mac OS Extended Use this format for best performance and media storage To select click the Format drop down menu and its option of Mac OS Extended ...

Страница 31: ...f the window A dialog box will appear asking if you want to erase the G RAID partition WARNING THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE 6 Click the Erase button to continue A progress bar in the lower right corner of the window will show the progress of the disk s reformatting ...

Страница 32: ...s Backup Disk button if you want to use the drive with Time Machine Click the Don t Use or Decide Later buttons if you do not want to use Time Machine at this point 8 Quit the Disk Utility program After you reinitialize the drive the custom icon for G RAID will be erased You can optionally restore this icon with the steps on the next page ...

Страница 33: ...he computer desktop look cleaner and more accurate 1 To get the G Technology icon package go to www g technology com support and navigate to your product There will be a link to download the icons on the product support page 2 Once downloaded the G Technology icons folder shown below should load automatically If not double click the zip file to open Next double click the DMG file to open the G Tec...

Страница 34: ...d I This opens the Get Info window below left 5 Select the default icon in the Get Info window below left 6 Press Command V to paste the custom G RAID icon into the Get Info window below right The icon for your G RAID has been restored and you can close the Get Info window Your drive is now ready for use ...

Страница 35: ...es For instance you can segment user data from backup data set up a multi boot environment with different operating systems or create a dedicated capture scratch disk for programs such as Final Cut Pro and Adobe Premiere The following steps will guide you through the simple process of partitioning your drive In this example we will partition an 8TB G RAID connected via USB 3 0 The steps will be id...

Страница 36: ...p 36 Maintenance for Your Drive 2 Select the USB eSATA or FireWire icon not the G Technology drive icon by clicking it in the left column 3 Click on the Partition button in the main window ...

Страница 37: ...p 37 Maintenance for Your Drive 4 Select the number of partitions you would like from the Volume Scheme menu Below we have selected 2 Partitions to create two partitions ...

Страница 38: ...it is recommended to use Mac OS Extended or Mac OS Extended Journaled For details about formats go here In the Size field type in a size for the partition Alternately you can drag the bar between each partition to quickly change the size 6 Repeat this process for each partition you have created 7 Click the Apply button in the lower right corner of the window A dialog box will appear asking if you ...

Страница 39: ... partitions will be displayed in the left panel of Disk Utility 10 Quit the Disk Utility program After reinitializing the drive the custom icon for the G Technology drive has been erased You can optionally restore this icon to each partition with the steps on this page 11 The multiple partitions of the G Technology drive will be displayed on your desktop Your drive is now set up with two or more p...

Страница 40: ...nprotected state and the failed drive should be replaced as soon as possible to avoid data loss Read more in Supported RAID Modes Follow the steps below to identify and replace a failed drive 1 With the unit powered on the flashing RED LED will indicate which drive module failed For more information see Activity and Failure LEDs 2 Remove the failed drive by pressing the module release button and g...

Страница 41: ...per terabyte 5 Once the rebuild is complete G RAID is back to normal and once again protecting your valuable data Helpful tips You can continue using G RAID even while the drive volume is being rebuilt However it will run at a slower data rate It is good practice to keep at least one spare drive module on hand in case of a disk fail ure That way you can rebuild your array in hours rather than wait...

Страница 42: ...Using Your Drive on Windows Windows Use p 43 Cross Platform Use p 43 ...

Страница 43: ...ows and Mac system by formatting the drive as exFAT To do this use the Disk Utility application on the Mac system and format the drive to exFAT 1 First open the Mac system s Disk Utility program This application is located on your hard drive under Applications Utilities Disk Utility The window below will appear Your G RAID Studio will be displayed in the left hand column 2 Select the G RAID Studio...

Страница 44: ...AT NOTE You may need to rename the drive because exFAT does not support more than 11 letters in the drive name WARNING THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE 5 Click the Erase button in the lower right corner of the window A dialog box will appear asking if you want to erase the G RAID Studio partition ...

Страница 45: ...he disk s reformatting Your drive will be formatted to its full capacity as exFAT 7 Quit the Disk Utility program You are finished 8 After reinitializing the custom icon for the G RAID Studio will be erased No icons are available for exFAT With this format you will be able to read write on Windows Vista and Windows 7 and on Mac OS machines ...

Страница 46: ...Support Warranty Technical Support p 47 Limited Warranty p 48 Copyright p 50 ...

Страница 47: ...rvice and support If you encounter any difficulties while installing or using G RAID please contact G Technology Technical Support at g technology com support Helpful information for support When contacting Technical Support it s best to be in front of your computer and have the following information available Your G RAID serial number on bottom of unit Operating System and version Computer model ...

Страница 48: ...ill be measured from the date of sale from HGST to the authorized distributor What does this limited warranty not cover The limited warranty does not cover damage resulting from commercial use misuse accident modification or alteration to hardware or software tampering unsuitable physical or operating environment beyond product specifications improper maintenance or failure caused by a product for...

Страница 49: ...arrier at HGST shipping point You are responsible for importation of the replaced product if applicable HGST will not return the original drive to consumers therefore the consumer is responsible for moving data to another media before returning Data Recovery is not covered under this warranty and is not part of the warranty returns process HGST warrants that the replaced products are covered for t...

Страница 50: ...gigabyte GB is equal to one billion bytes when referring to hard drive capacity Accessible capacity will vary depending on the operating environment and formatting Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U S and other countries Design by G Technology in California G RAID and G Technology are registered trademarks of HGST Inc and its affiliates in the U S and...

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