INSTRUCTIONS FOR USE - futudent
6
installation it again. After that try ”refresh” button on software
screen.
If the camera cannot be found in ” Device manager -> Camera” list,
please try with other available devices. If the camera still cannot be
detected, we would suggest trying with other connecting cables. If
this does not help, contact your local support point or
manufacturer.
7.4. Camera signal is not stable
The camera connecting signal is unstable, recording cannot continue.
A solution: Double check that all USB ports and joints are fatigued.
Carefully check that all cables are integrated.
Note: If serval extension cables
are used at the same time, it may affect the performance of the camera. Try
using a shorter extension cable.
If you want to learn more about the device, we kindly recommend that
you read the "Futudent user guide" page in relavent topics. This page can
be found on our website:
https://www.futudent.com/support/user-guide
7.5
The camera’s color representation differs from human
perception
Sometimes camera color settings are inaccurate, or monitors / screens
are not presenting colors correctly.
A solution: Following procedures can be done to correct colors:
for adjusting color settings, test color palette can be used for
comparison purpose.
camera color adjustments (brightness, contrast, hue, saturation,
white balance) can be done in the camera control panel in the
software.
color adjustment to monitors can be adjusted on the monitor or
operating system.
Reference color samples are recommended to be used to ensure
color accuracy.
7.6
Camera’s image quality is low
Camera’s image quality can look low due to insufficient lighting conditions.
A solution: In general, good quality recordings can be achieved when
sufficient quality of light is available.
Ensure the light intensity (recommendation more than 10 000 lux)
and color spectrum of light (recommended CRI is over 80) is
sufficient for using the device.
8.
Support and contact
8.1. Contact local partner
Our devices have been distributed by our partners in each country
worldwide. We would advise you to contact your local reseller where
you have purchased the device as first help. They may help you directly
and immediately.
8.2. Contact Futudent support
You always can reach our support team by visiting our website
https://www.futudent.com/support
You may
Submit a ticket
Call us directly by the numbers:
Europe and Rest of the World: +358 50 3880008
North America (24/7): +1(888)-539-3828
Request set a remote support session
Send an email
8.3. Contact manufacturer
You are welcome to contact by filling the General contact form on our
website either via
www.futudent.com
or via email
Novocam Medical Innovations Oy
Pohjoisranta 6
00170 Helsinki, Finland
www.futudent.com
Phone +358 50 388 008
