23
4.
TROUBLESHOOTING
This section provides simple troubleshooting procedures which the user can follow to restore nor-
mal operation. If you cannot restore normal operation, contact your dealer.
Problem
Possible cause
Remedy
The message "Sentinel
key not found" appears
and the software does
not start.
The USB dongle is not in-
serted.
Check if the USB dongle is firmly inserted.
The LED in the dongle lights red when the
dongle is recognized correctly.
The driver installation file
is not installed.
Install the supplied file “HASPUserSet-
up.exe”. For details, see section 1.5 of the
installation manual.
Pictures are not dis-
played.
The PC does not connect
to the FSV-25.
Check the program version numer for the
FSV-25. For details, see section 1.2 of the
installation manual.
Check if the LAN cable is correctly connect-
ed. For details, see section 1.3 of the instal-
lation manual.
Check if the IP address is correctly set. For
details, see section 1.4 of the installation
manual.
Pictures are slowly up-
dated. Operation re-
sponse is slow.
The PC does not meet
the minimum require-
ments for the software.
Check the PC requirements. For details, see
section 1.1 of the installation manual.
Pictures are not updated
or freeze.
The FSV-25 is doing a
test.
Pictures are not updated during a test in the
FSV-25. Restart the software.
The message "Input
password." appears
when clicking [Menu Bar]
in the [Advanced Setting]
dialog box.
The menu items in the
[Menu Bar] are for a ser-
viceman.
For details, contact your dealer.
Can not change the
range.
When the FSV-25 works in the vertical1 or ver vertical2 mode,
the max range of this software is limited to the range of the FSV-25 in
vertical mode.
Pictures of the FSV-25
are slowly updated.
When the FSV-25 works in the horizontal1 or horiz horizontal2
mode, pictures of the FSV-25 are slowly updated accoring to the range
set for this software.
Seabed echoes are too
strong to see.
Try the seabed fuction. For details, see section 2.7.
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