1 Year Warranty
A one (1) year warranty applies to product against any defect associated with faulty workmanship for a period of
(1) year from date of purchase.
Extended Warranty of (1) year total of (2) years applies to Polywood panels against any defect associated with
faulty workmanship from date of purchase.
Extended Warranty of (2) year total of (3) years applies to aluminum frame against any defect associated with
faulty workmanship from date of purchase.
Furniture Solutions accepts no responsibility for defects caused by incorrect assembly, mishandling, acts of god,
general wear & tear, stains from spills/vegetation, chipping/scratching, exposure to extreme heat/cold, mould/
mildew, hardware corrosion, misuse of the products & defects caused by failure in duty of care for the product in
accordance with the care instructions. Warranty only extends to original purchaser and is not transferable, except
when given as a gift.
Duty of care:
While every attempt is made to supply product using quality components there is always a need from consumer to
help ensure a long life of use for product.
*Proper use of item, only what it is designed to do
*Regular maintenance and cleaning
To extend the life of your outdoor furniture we recommend the following furniture covers should be used on
furniture which is used in areas not protected from elements. Caution should be used when using oils, lotions &
other chemicals such as chlorine.
Instruction Manual – Have been written to suit individual materials used in construction, please retain for future
use for duty of care, assembly, parts & component sizing.
Claim management:
To make a warranty claim, customers can either contact the retailer where the purchase was made or Furniture
Solutions on contact details below. Proof of purchase will be required before proceeding with any claim. In the
case of product defects providing photos may be able to speed up processing of the claim. If missing parts please
refer to assembly instructions for identification of said part and contact either of the above.
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure”.
Warranty details:
