Troubleshooting and tips
SmartCard reader is not recognized
Cause
Troubleshooting
Chip card inserted incorrectly.
►
Make sure you have inserted your
SmartCard into the SmartCard reader with
the chip facing upwards.
►
Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten
►
If you work in a network, contact your
system administrator, who can unlock your
Tablet PC using a supervisor PIN.
User and/or supervisor SmartCard lost
Cause
Troubleshooting
User and/or supervisor SmartCard lost
►
If you have lost your user SmartCard, you
can continue working with the supervisor
SmartCard and initialize a new user
SmartCard or deactivate the SystemLock
function.
►
If you have lost the supervisor SmartCard,
you can also continue working, but you no
longer have all rights and cannot initialize
another supervisor SmartCard.
►
If you have lost both SmartCards, you
cannot boot your system. Please contact our
customer service center. You must provide
proof of ownership for the device. The
customer service center will then refer you
to our service partner, who will unlock your
device (for a charge).
SmartCard lost
Cause
Troubleshooting
SmartCard lost.
►
If you work in a network, contact your
system administrator, who can boot your
Tablet PC with a supervisor SmartCard.
Fujitsu
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