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Diagnostics and Maintenance 

6-12 

C141-E219 

 

Table 6.2 

System-level field troubleshooting 

Item Recommended 

work 

DC power level 

Check that the DC voltage is within the specified range (±5%). 

For +5V DC, measure the voltage between pin 20 (+5V) of the interface 
connector and the nearest PCA mounting screw (GND) from the 
interface connector, and confirm the value is from 4.75 to 5.25 VDC. 

For +12V DC, measure the voltage between pin 2 (+12V) of the 
interface connector and the nearest PCA mounting screw (GND) from 
the interface connector, and confirm the value is from 11.4 to 12.6 VDC. 

Electrical noise 

Make sure the maximum ripple peak-to-peak value of +5V DC is within 
250 mV and +12V DC is within 250 mV. 

Make sure the high frequency noise (over 20 MHz) is less than 
100 mVp-p. 

Drive selection address 

Check that the disk drive selection address is set correctly. 

System cables 

Check that all system cables are connected correctly. 

System diagnostic test 

When possible, execute the system level diagnostic routine as explained 
in the host computer manual.  This gives a detailed report of a possible 
fault. 

Intermittent or nonfatal errors 

Check the AC voltage from the power supply.  Check the DC voltage 
level at the power connector for the disk drive. 

If the AC voltage level is abnormal or there is a lot of electrical noise, 
notify the user of the error. 

If the DC voltage level is unstable, replace the power supply unit. 

If possible, replace the disk drive.  If replacing the disk drive does not 
eliminate the error, the removed disk drive is probably not faulty.  To 
continue error analysis, refer to the hardware and software manuals 
supplied with the system. 

 

Содержание MAV2036RC - 36.7 GB Hard Drive

Страница 1: ...C141 E219 01EN MAV2073RC MAV2036RC HARD DISK DRIVES PRODUCT MAINTENANCE MANUAL ...

Страница 2: ...for incidental or consequential damages arising therefrom FUJITSU DISCLAIMS ALL WARRANTIES REGARDING THE INFORMATION CONTAINED HEREIN WHETHER EXPRESSED IMPLIED OR STATUTORY FUJITSU reserves the right to make changes to any products described herein without further notice and without obligation This product is designed and manufactured for use in standard applications such as office work personal d...

Страница 3: ...C141 E219 REVISION RECORD Edition Date published Revised contents 01 January 2005 Specification No C141 E219 EN ...

Страница 4: ... 1998 SCSI 3 Block Commands SBC T10 1157D Rev 24 SCSI Architecture Model 2 SAM 2 T10 1561D Rev 14 SCSI Architecture Model 3 SAM 3 T10 1562D Rev 05 Serial Attached SCSI SAS T10 1601D Rev 07 Serial Attached SCSI Model 1 1 SAS 1 1 SFF 8201 Rev 2 3 Form Factor of 2 5 Disk Drives SFF 8223 Rev 2 4 2 5 Drive Form Factor with Serial Connector 1 ANSI American National Standard Institute In case of conflict...

Страница 5: ...ures hardware and system configuration Chapter 2 Specifications This chapter gives detailed specifications of the disk drives and their installation environment Chapter 3 Data Format This chapter describes the data structure of the disk the address method and what to do about media defects Chapter 4 Installation Requirements This chapter describes the basic physical and electrical requirements for...

Страница 6: ...rm the procedure correctly This alert signal also indicates that damages to the product or other property may occur if the user does not perform the product correctly This indicates information that could help the user use the product more efficiently In the text the alert signal is centered followed below by the indented message A wider line space precedes and follows the alert message to show wh...

Страница 7: ...peration and remain hot immediately after turning off the power 5 1 5 10 Damage 1 When dismounting the drive which is mounted on the system while power is supplied to it The spindle motor can be stopped by a START STOP command It takes about 15 seconds for the spindle motor to stop completely Then dismount the drive using the drive mounting dismounting mechanism etc of the system If the drive is d...

Страница 8: ...nance Data loss Save data stored on the disk drive to other media before requesting repair Fujitsu does not assume responsibility if data is destroyed during servicing or repair 6 5 Electreical shock 1 To avoid injury do not touch the PCA 2 Never use any solvents to clean the disk drive during operation 6 5 Damage 1 Always ground yourself with a wrist strap connected to ground before handling ESD ...

Страница 9: ... 2 Specifications 3 Data Format 4 Installation Requirements 5 Installation 6 Diagnostics and Maintenance 7 Error Analysis INTERFACE SPECIFICATIONS 1 Interface 2 Command Processing 3 Data Buffer Management 4 Command Specifications 5 Sense Data and Error Recovery Methods 6 Disk Media Management ...

Страница 10: ...This page is intentionally left blank ...

Страница 11: ...ns 2 2 2 1 3 Environmental specifications 2 4 2 1 4 Error rate 2 5 2 1 5 Reliability 2 5 CHAPTER 3 Data Format 3 1 3 1 Data Space 3 1 3 1 1 Cylinder configuration 3 1 3 1 2 Alternate spare area 3 4 3 1 3 Track format 3 5 3 1 4 Sector format 3 6 3 1 5 Format capacity 3 8 3 2 Logical Data Block Addressing 3 8 3 3 Defect Management 3 10 3 3 1 Defect list 3 10 3 3 2 Alternate block allocation 3 10 CHA...

Страница 12: ... Mounting Drives 5 3 5 3 1 Mounting procedures 5 3 5 4 Checking Operation after Installation and Preparing the HDD for Use 5 4 5 4 1 Checking initial operation 5 4 5 4 2 Formatting 5 5 5 4 3 Setting parameters 5 7 5 5 Dismounting Drives 5 10 5 6 Spare Disk Drive 5 10 CHAPTER 6 Diagnostics and Maintenance 6 1 6 1 Diagnostics 6 1 6 1 1 Self diagnostics 6 1 6 1 2 Test programs 6 4 6 2 Maintenance Inf...

Страница 13: ...oubleshooting with parts replacement in the factory 6 14 6 4 5 Finding possibly faulty parts 6 14 CHAPTER 7 Error Analysis 7 1 7 1 Error Analysis Information Collection 7 1 7 1 1 Sense data 7 1 7 1 2 Sense key additional sense code and additional sense code qualifier 7 1 7 2 Sense Data Analysis 7 3 7 2 1 Error information indicated with sense data 7 3 7 2 2 Sense data 3 0C 03 4 40 xx and 4 C4 xx 7...

Страница 14: ... allocation by FORMAT UNIT command 3 11 Figure 3 8 Alternate block allocation by REASSIGN BLOCKS command 3 12 Figure 4 1 Dimensions 4 1 Figure 4 2 HDD orientations 4 2 Figure 4 3 Mounting frame structure 4 4 Figure 4 4 Breathing hole location 4 4 Figure 4 5 Surface temperature measurement points 4 5 Figure 4 6 Service clearance area 4 6 Figure 4 7 Current waveform 12V DC 4 7 Figure 4 8 AC noise fi...

Страница 15: ...rements 2 4 Table 3 1 Format capacity 3 8 Table 4 1 Surface temperature check point and maximum temperature 4 5 Table 4 2 Interface connector SAS plug signal allocation CN1 4 10 Table 6 1 Self diagnostic functions 6 1 Table 6 2 System level field troubleshooting 6 12 Table 6 3 Disk drive troubleshooting 6 13 Table 7 1 Definition of sense data 7 3 ...

Страница 16: ...This page is intentionally left blank ...

Страница 17: ...edded Serial Attached SCSI SAS controller The interface used to connect the HDD to the host system complies with ANSI T10 1601 D Serial Attached SCSI 1 1 SAS 1 1 which covers items ranging from SAS physical layers to SCSI command protocols The high speed data transfer and long distance transmission capabilities of SAS technology and the powerful command set the HDD facilitate creation of high perf...

Страница 18: ... connector 2 physical links plus power connections is used for SAS port connection 4 High speed data transfer The maximum data transfer speed on the SAS is 300 0 MB s The large capacity data buffer of the HDD enables the effective use of such high speed data transfers available on the SAS connection 5 Continuous block processing The addressing method of data blocks is logical block address The ini...

Страница 19: ...inated with the GOOD STATUS 8 Command queuing feature The HDD can queue maximum 128 commands and optimizes the issuing order of queued commands by the reordering function This feature realizes the high speed processing 9 Reserve and release functions The HDD can be accessed exclusively in the multi host or multi initiator environment by using the reserve and release functions 10 Error recovery The...

Страница 20: ...mance access control 15 Large capacity A large capacity can be obtained from the HDD by dividing all cylinders into several partitions and changing the recording density on each partition constant density recording The disk subsystem with large capacity can be constructed in the good space efficiency 16 Start Stop of spindle motor Using the SAS primitive or the SCSI command the host system can sta...

Страница 21: ...ectromotive current to precisely maintain the specified speed 4 Actuator The actuator which uses a rotary voice coil motor VCM consumes little power and generates little heat The heads at the end of the actuator arm are controlled and positioned via feedback servo loop The heads are positioned on the ramp when the power is off or the spindle motor is stopped 5 Read write circuit The read write cir...

Страница 22: ...ment Figure 1 2 Example of SAS system configuration Single port internal backplane environment 1 Port addressing Every device connected with the SAS protocol has a unique address SAS address SAS addresses are in the Name Address Authority NAA IEEE Registered format defined by SCSI Primary Command 3 SPC 3 An SAS address consists of 8 bytes as a unique value set for each device The initiator can imp...

Страница 23: ...mber Each model has different recording capacities when shipped Table 2 1 lists the model name and order number The data format can be changed by reinitializing with the user s system Table 2 1 Model names and order numbers Model name Order number Interface type Capacity user area MAV2073RC CA06473 B260 SAS 73 5 GB MAV2036RC CA06473 B160 SAS 36 7 GB 1GB 1 000 000 000 bytes ...

Страница 24: ... Width Depth 15 0 mm max 69 85 0 25 mm 100 45 mm max Weight max 0 22 kg Power consumption 5 4 5 W Interface SAS Cable length 8 m max Areal density 70 2 Gbit inch2 Disk drive 56 4 to 94 1 MB s Data transfer rate 6 SAS 1 5Gbps 3Gbps Logical data block length 512 to 528 byte Fixed length 7 Command specification SAS T10 1562D Rev 05 SAS1 1 T10 1601D Rev 07 SAM 3 T10 1561D Rev 14 SAM 2 T10 1157D Rev 24...

Страница 25: ...the time for disks to completely stop from power off or stop command 5 This value indicates at ready mode Power supply at nominal voltage 1 25 C ambient 6 The maximum data transfer rate may be restricted to the response speed of initiator and by transmission characteristics 1MB s 1 000 000 bytes s 7 Refer to 1 1 12 8 1MB 1 048 576 bytes Seek time ms Seek Difference 4096 Cyl div ...

Страница 26: ...g 3 0 6 mm 5 to 20Hz 9 8 m s2 1G 20 to 300 Hz or less Non operating 4 3 1 mm 5 to 20Hz 49m s2 5G 20 to 300Hz or less Vibration 2 Transport packaged 3 1 mm 5 to 20Hz 49m s2 5G 20 to 300Hz or less Operating 980m s2 100G 1 ms duration Non operating 3 920m s2 400G 1 ms duration Shock 2 Transport packaged 3 920m s2 400G 1 ms duration Operating 305 to 3 048 m 1 000 to 10 000 feet Altitude Non operating ...

Страница 27: ...stributed over the disk medium equally 1 Unrecoverable error rate Errors which cannot be recovered within 63 retries and ECC correction should not exceed 10 per 1016 bits read 2 Positioning error rate Positioning errors which can be recovered by one retry should be 10 or less per 108 seeks 2 1 5 Reliability 1 Mean Time Between Failures MTBF MTBF of the HDD during its life time is 1 400 000 hours o...

Страница 28: ...mperature 41 C to 45 C 4 5 years DE surface temperature 46 C to 50 C 4 years DE surface temperature 51 C to 55 C 3 5 years DE surface temperature 56 C to 60 C 3 years DE surface temperature 61 C and more Strengthen cooling power so that DE surface temperature is 60 C or less Even if the HDD is used intermittently the longest service life is 5 years Note The average DE surface temperature means the...

Страница 29: ...ta block addressing method described in Section 3 2 The internal test space is used by Read write test of self diagnostics test but user can t use direct access The system space is accessed inside the HDD at power on or during the execution of a specific command but the user cannot directly access the system space 3 1 1 Cylinder configuration The HDD allocates cylinders to the user space Internal ...

Страница 30: ...inder0 Cylinder0 m 1 1 m 1 m 1 m 1 1 b 1 1 Track Spare sectors for each cell Spare sectors for each cell Alternate Cell Head0 Head1 Head a 1 Change for cell b C Last Cylinder b 1 Zone0 Zone1 Zone X 1 System space Spare Cylinder User space Figure 3 1 Cylinder configuration Apart from the above logical configuration the HDD intends to increase the storage capacity by dividing all cylinders into seve...

Страница 31: ...will not be used Always one cylinder is located at the end of each zone in the user space as an alternate cylinder Alternate cylinders will be used for alternate blocks See Subsections 3 1 2 and 3 3 2 for details 2 Internal test space The Internal test space is an area for diagnostic purposes only and its data block length is always 512Byte The Internal test space consists of 8 cylinders and outer...

Страница 32: ...pecified by the MODE SELECT command The number of spare sectors per cell can be specified from 0 to 200 The default for the spare sectors number is 200 Note This drive manages alternate spare areas for each cell which is a set of cylinders One cell consists of 27 cylinders Figure 3 2 Spare area in cell An alternate cylinder is used when spare sectors in a cell are used up or 0 is specified as the ...

Страница 33: ...at 2 Track skew and head skew To avoid waiting for one turn involved in head and cylinder switching the first logical data block in each track is shifted by the number of sectors track skew and head skew corresponding to the switching time Figure 3 5 shows how the data block is allocated in each track At the head switching location in a cylinder the first logical data block in track t 1 is allocat...

Страница 34: ... determines appropriate values for the track skew factor and the head skew factor according to the specified logical data block length The value can be read out by the MODE SENSE or MODE SENSE EXTENDED command after the track has been formatted 3 1 4 Sector format Each sector on the track consists of an ID field a data field and a gap field which separates them Figure 3 6 gives sector format examp...

Страница 35: ...e logical data block which is specified with a parameter in the MODE SELECT command Any multiple of 4 between 512 and 528 bytes can be specified as the length 5 BCRC It is a 4 byte error detection code Errors in the ID field Single burst errors with lengths of up to 32 bits for each logical block can be detected 6 ECC This is the 54 byte code that allows detection and correction of errors in the d...

Страница 36: ...e logical data block length the maximum logical block address and the number of the logical data blocks can be read out by a READ CAPACITY MODE SENSE or MODE SENSE EXTENDED command after initializing the disk medium Table 3 1 Format capacity Model Data block length User blocks Format capacity GB MAV2073RC 287 277 984 73 5 MAV2036RC 512 143 638 992 36 7 1GB 1 000 000 000 bytes Note Total number of ...

Страница 37: ...e same cell according to steps 1 to 4 subsequent logical data blocks are assigned in ascending order of cell number in the same way as in steps 1 to 4 Logical data blocks are assigned starting from track 0 in the next cell until the last cylinder immediately preceding the alternate cylinder n 1 shown in Figure 3 1 of the zone except alternate cylinders in cells in the user space When the logical d...

Страница 38: ...the defect management method inside the HDD The INIT can access all logical data blocks in the user space as long as there is no error Spare sectors to which alternate blocks are allocated can be provided in alternate cylinders See Subsection 3 1 2 for details The INIT can specify the size and area for spare sectors by the MODE SELECT command at the time of the initialization of the disk Both of t...

Страница 39: ... the alternate cylinder are allocated to the subsequent sectors in the cylinder by means of alternate sector treatment Figure 3 7 is examples of the alternate block allocation during the FORMAT UNIT command execution Figure 3 7 Alternate block allocation by FORMAT UNIT command During FORMAT UNIT command alternate block allocation is conducted in following cases 1 Unrecovered write offtrack conditi...

Страница 40: ...ocation is made to initialize format the disk 2 Alternate block allocation by REASSIGN BLOCKS command When the REASSIGN BLOCKS command is specified the alternate block is allocated to the defective logical data block specified by the initiator by means of alternate sector treatment The alternate block is allocated to unused spare sectors in the alternate cylinder Figure 3 8 is examples of the alte...

Страница 41: ...of the above commands is issued to LBA registered in the uncorrectable error log of the READ command LBA log of uncorrectable error while the READ command is executed the AWRE processing is applied 3 AWRE processing The following processings are performed when the LBA matches the one in the uncorrectable error log a Primary media check Creates an uncorrectable error pattern invalid LBA pattern in ...

Страница 42: ...hrough the setting terminal the auto alternate block allocation processing specification is disabled Automatic alternate block allocation is made up to the following quantities during the execution of one command ARRE Twice AWRE Type 1 Eight times AWRE Type 2 Maximum number which can be processed within the recovery time limit If more than the above mentioned defective block is detected the altern...

Страница 43: ...er Supply Requirements 4 3 Connection Requirements This chapter describes the environmental mounting power supply and connection requirements 4 1 Mounting Requirements 4 1 1 Dimensions Figures 4 1 show the dimensions of the HDD and the location of the mounting screw holes Figure 4 1 Dimensions ...

Страница 44: ...lerance of the angle is 5 from the horizontal plane As show in Figure 4 2 the drive can be installed flat on any of its six sides Inclination from a vertical or horizontal plane should not exceed 5 a Horizontal 1 b Horizontal 2 c Vertical 1 d Vertical 2 e Upright mounting 1 f Upright mounting 2 Figure 4 2 HDD orientations Direction of gravity ...

Страница 45: ...e or the like Mount the HDD with making a gap of 2 5 mm or more between the HDD and the frame of the system b The inward projection of the screw from the HDD frame wall at the corner must be 2 5 mm 0 5 mm c Tightening torque of screw must be secured with 0 49N m 5kgf cm 12 d Impact caused by the electric screwdriver must be within the drive specifications e Must be handled on an anti static mat 3 ...

Страница 46: ...Installation Requirements 4 4 C141 E219 Figure 4 3 Mounting frame structure 5 Never cover the vent hole as shown in Figure 4 4 Vent hole Label Figure 4 4 Breathing hole location ...

Страница 47: ...onfirm the cooling effect by measuring the surface temperature of specific ICs and the DE These measurement results must satisfy the temperature condition listed in Table 4 1 Keeping the DE surface temperature at 50 C or below at ambient temperature 30 C which is a condition for assuring an MTBF of 1 400 000 hours requires an air flow of 0 5 m s or more Table 4 1 Surface temperature check point an...

Страница 48: ...Interface connection Surface Z Holes for mounting screw Surface X Holes for mounting screw Both Side Figure 4 6 Service clearance area 8 Environmental magnetic field Do not install the HDD in the vicinity of equipment giving off strong magnetic fields such as monitors televisions or loudspeakers 9 Leakage magnetic flux Do not mount the HDD near the devices that the leakage magnetic flux influence ...

Страница 49: ...e The order of the power on off sequence of 5V DC and 12V DC supplied to the HDD does not matter 4 Sequential starting of spindle motors After power is turned on to the HDD a large amount of current flows in the 12V DC line when the spindle motor rotation starts Therefore if more than one HDD is used the spindle motors should be started sequentially using one of the following procedures to prevent...

Страница 50: ...he specification of this noise filter is as follows Attenuation 40 dB or more at 10 MHz Circuit construction T configuration as shown in Figure 4 8 is recommended Figure 4 8 AC noise filter recommended 4 3 Connection Requirements 4 3 1 Connector Figure 4 9 shows the locations of interface connector Interface connector CN1 power lines included Figure 4 9 Connector location ...

Страница 51: ...41 E219 4 9 4 3 2 Interface connector Figure 4 10 shows the SAS type interface connector SAS plug overview Table 4 2 lists the signal allocation of the SAS plug on the HDD S1 S7 P1 P15 S14 S8 Figure 4 10 SAS plug connector overview ...

Страница 52: ...GND GND for SAS Secondary Port S12 Note1 Reserved not used Not used S13 Note1 Reserved not used Not used S14 Note1 GND GND for SAS Secondary Port P1 Note2 Reserved not used Not used P2 Note2 Reserved not used Not used P3 Note2 Reserved not used Not used P4 GND GROUND P5 GND GROUND P6 GND GROUND P7 5V Charge Pre charge pin for 5V P8 5V 5V power supply input P9 5V 5V power supply input P10 GND GROUN...

Страница 53: ...served 1 General notes a Do not give the drive shocks or vibrations exceeding the value defined in the specifications because it may cause critical damage to the drive Especially be careful when unpacking b Do not leave the drive in a dirty or contaminated environment c Since static discharge may destroy the CMOS semiconductors in the drive note the following after unpacking Use an antistatic mat ...

Страница 54: ...lost or damaged c Keep a record of all maintenance work for replacing 4 Packaging a Store the drive in the antistatic bag b It is recommended to use the same cushions and packages as those at delivery If those at delivery cannot be used use a package with shock absorption so that the drive is free from direct shocks In this case fully protect the PCA and interface connector so that they are not da...

Страница 55: ...ted if it is difficult to access the connector after the drive is mounted on the system cabinet connect the external operator panel cable before mounting the drive 2 Fix the drive in the system cabinet with four mounting screws as follows The drive has 8 mounting holes both sides 2 2 bottom 4 Fix the drive by using four mounting holes of both sides of the drive or the bottom Use mounting screws of...

Страница 56: ... INQUIRY WRITE BUFFER and READ BUFFER commands to verify that data is received and transmitted normally in the interface 3 Verifying disk drive operation When the LINK RESET sequence has completed the host system can issue a spindle motor start instruction and check whether the disk drive is ready to operate a The host system instructs the spindle motor to start by sending the NOTIFY ENABLE SPINUP...

Страница 57: ...locks in the user space Alternate spare area size This section outlines the formatting at installation Refer to Subsection 4 1 4 MODE SELECT 15 4 1 5 MODE SELECT EXTENDED 55 of the Serial Attached SCSI Interface Specifications for further details 1 MODE SELECT MODE SELECT EXTENDED command Specify the format attributes on the disk with the MODE SELECT or MODE SELECT EXTENDED command The parameters ...

Страница 58: ... initialization the value 00 is written into all bytes of all logical data blocks Only the position information of defect blocks detected with verification is registered in the G list The specifications are as follows a Specifying CDB Specify 0 for the FmtData bit and the CmpLst bit on CDB 000 for the Defect List Format field and data pattern written into the data block at initialization for the i...

Страница 59: ...SAS Specifications for further details of the MODE SELECT and MODE SELECT EXTENDED commands and specifying the parameters 1 At factory shipment of the HDD the saving operation for the MODE SELECT parameter is not executed So if the user does not set parameters the HDD operates according to the default value of each parameter 2 The model select parameter is not saved for each Loop ID of but as the ...

Страница 60: ...ad operation Retry count at write operation Recovery time limit 63 63 30 sec b Verify error recovery parameters page code 7 Parameter Default value ERR PER DTE DCR Immediate correction of recoverable error Report of recovered error Stop of command processing at successful error recovery Suppression of ECC error correction 1 enabled 0 disabled 0 Processing is continued 0 Correction is enabled Retry...

Страница 61: ...efetch X XXXX 1 cache segment Number of blocks with maximum prefetch restrictions X FFFF Number of segments X 08 Notes 1 When Read Ahead caching operations are disabled by the caching parameter these parameter settings have no meaning except write cache feature 2 Determine the parameters in consideration of how the system accesses the disk When the access form is not determined uniquely because of...

Страница 62: ... running special care is required to avoid excessive vibration or shock to the drive It is recommended to stop the operation once the connector breaks off contact and wait until the spindle motor stops about 15 seconds before dismount the drive When storing or transporting the drive put it in the antistatic bag refer to Section 5 1 2 When dismounting the drive which is mounted on the system while ...

Страница 63: ... The HDD has the following self diagnostic function This function checks the basic operations of the HDD Initial self diagnostics Online self diagnostics SEND DIAGNOSTIC command Table 6 1 lists the contents of the tests performed with the self diagnostics For a general check of the HDD including the operations of the host system and interface use a test program that runs on the host system see Sub...

Страница 64: ...se data when the CHECK CONDITION status is posted Sense data contains detailed information on the error detected by the initial self diagnostics When sense data has been collected after the CHECK CONDITION status has been posted the CHECK CONDITION status continues and the LED keeps blinking This status can be cleared only when the HDD is turned off and turned on again When the status is cleared t...

Страница 65: ...R Operation of self diagnostics 0 The self diagnostics continues when the error is recovered The self diagnostics terminates normally so far as the unrecoverable error is not detected 1 The self diagnostics continues when the error is recovered If the unrecoverable error is not detected the consecutive tests are executed till last test but the self diagnostics terminates with error The error infor...

Страница 66: ...ystem and interface operations in a status similar to the normal operation status a test program that runs on the host system must be used The structure and functions of the test program depend on the user system requirements Generally it is recommended to provide a general input output test program that includes devices connected to the input output devices on other I O ports Including the follow...

Страница 67: ... drive while it is hot The DE and LSI become hot during operation and remain hot immediately after turning off the power Electreical shock 1 To avoid injury do not touch the PCA 2 Never use any solvents to clean the disk drive during operation Take the following precautions to prevent disk drive damage during maintenance and troubleshooting Damage 1 Always ground yourself with a wrist strap connec...

Страница 68: ...e service system and repair facility for the disk drive Contact Fujitsu representative to submit information for replacing or repairing the disk drive Generally the following information must be included a Model part number P N revision number serial number S N and date of manufacturing b Error status Date when the error occurred System configuration Environmental conditions temperature humidity a...

Страница 69: ... is usually done by the user retail dealer distributor or OEM engineer 2 Factory maintenance parts replacement This replacement can only be done by Fujitsu Replacement includes maintenance training and OEM engineer support OEM engineers usually support retail dealers and distributors Replacement uses factory tools and test equipment 6 2 4 Revision numbers The revision number of the disk drive is r...

Страница 70: ...nding number in the corresponding letter line with bold line see Figure 6 2 When the revision number is changed after the drive is shipped from the factory Fujitsu issues Engineering Change Request Notice in which the new revision number is indicated When the user changes the revision number the user should update the revision label as described in item 2 after applying the modification Figure 6 2...

Страница 71: ...n operation test using a host computer or test equipment Yes No Yes No Start self test by turning the power on Test results OK Continue operation Check host system Table 6 2 Host system normal Analyze system related error Replaced or repair disk drive Disk drive normal Execute diagnostic test using a host computer or test equipment Test results OK Test using voltage or temperature stress Test resu...

Страница 72: ...ufficient mechanical play and problems related to other systems If an operation error is detected by the error detection circuit of the disk drive an interrupt occurs The interrupt is posted to the MCU on the PCA The MCU stops the currently processed command and causes the CHECK CONDITION status to post the error to the INIT When receiving the CHECK CONDITION status the INIT collects detailed info...

Страница 73: ...ror cause is clear e g abnormal noise in disk enclosure or burning of the PCA troubleshooting is straightforward 6 4 2 Troubleshooting with disk drive replacement in the field At this level of maintenance we recommend replacing the disk drive as a unit If replacing the disk drive rectifies the fault return the removed disk drive to the factory for test and repair If the newly installed disk drive ...

Страница 74: ...y noise over 20 MHz is less than 100 mVp p Drive selection address Check that the disk drive selection address is set correctly System cables Check that all system cables are connected correctly System diagnostic test When possible execute the system level diagnostic routine as explained in the host computer manual This gives a detailed report of a possible fault Intermittent or nonfatal errors Ch...

Страница 75: ... is used Table 6 3 Disk drive troubleshooting Item Recommended action Frequent or repeated seek errors Collect sense data and see Chapter 7 Replace the disk drive and check that the test method is correct If the error recurs it is likely that the disk drive is normal but the test method is incorrect Intermittent or nonfatal errors Replace the disk drive and check that the test method is correct If...

Страница 76: ...placement in the factory This manual does not cover troubleshooting at the factory level 6 4 5 Finding possibly faulty parts Finding possibly faulty parts in the field was explained in Subsection 6 4 2 This manual does not cover finding possibly faulty parts at the factory level ...

Страница 77: ...ftmost x is a sense key the middle xx is an additional sense code and the rightmost x is an additional sense code qualifier 7 1 Error Analysis Information Collection 7 1 1 Sense data When HDD posts a CHECK CONDITION status the current command or queued command is cleared In such a case the HDD generates sense data about the command issuing INIT The INIT can read the sense data by reading the sense...

Страница 78: ...tional sense code qualifier 14 X 00 15 SKSV 16 Sense key specific information 17 18 0 0 0 Port 0 0 0 0 19 CDB operation code 20 47 ILI Incorrect Length Indicator MSB Most Significant Byte LSB Least Significant Byte SKSV Sense Key Specific Valid Figure 7 1 Format of extended sense data MSB Detail information LSB LSB Command specific information Information Additional information Basic information M...

Страница 79: ...Sense key Additional sense code Additional sense code qualifier Definition 00 00 00 Operation was normal 3 0C 03 A write to a disk terminated abnormally 4 32 01 Failed to update the defect list due to a disk medium write error etc 40 xx An error occurred in power on self diagnosis C4 xx A drive error occurred 1 3 1x 1x xx xx A disk read error occurred A disk read error occurred E 1D 00 Data discre...

Страница 80: ...here is disk damage that was not recorded in the media defect list In this case assign an alternate block to the error detected block using a REASSIGN BLOCKS command For an explanation of the REASSIGN BLOCKS command refer to Subsection 4 3 2 REASSIGN BLOCKS 07 of the Fibre Channel Interface Specifications If this error occurs in different blocks a PCA or DE is faulty 7 2 4 Sense data 4 44 xx 5 2x ...

Страница 81: ...ce which initiates input and output operations on the SCSI bus In this manual initiator has been abbreviated to INIT SAS Device The general name given to a device which is connected to the SAS bus input output device I O controller host adapter expander etc SCSI Small Computer System Interface The standardized input output interface of the American National Standards Institute ANSI Standard No ANS...

Страница 82: ...Glossary GL 2 C141 E219 Target TARG This is the SAS device that executes the input output operations initiated by the initiator INIT In this manual target is abbreviated TARG ...

Страница 83: ...scriptor DC Direct Current DCR Disable Correction DCRT Disable CeRtificaTion DE Disk Enclosure DEF DEFective block DevOfl Device Offline DPO Disable Page Out DPRY Disable PRimarY DSP Disable Saving Parameters DTDC Data Transfer Disconnect Control DTE Disable Transfer on Error E ECC Error Correction Code EER Enable Early Recovery EVPD Enable Vital Product Data F FG Frame Ground FIFO First In First ...

Страница 84: ...ikelihood R RC Read Continuous RCD Read Cache Disable REQ Request RH Relative Humidity RMB ReMovaBle RST ReSeT RSV ReSerVed S S N Serial Number SAS Serial Attached SCSI SBd Synchronized Byte data area SBi Synchronized Byte identifier area SCSI Small Computer System Interface SCT SeCTor SEL SELect SelfTest Self Test SG Signal Ground SP Save Page SPR SPaRe block SR Servo SSEC Soft SECtor STPF SToP F...

Страница 85: ...2 control mode parameter 5 9 controller circuit 1 5 current waveform 4 7 cylinder configuration 3 1 D data field 3 7 data format 3 1 data security at power failure 2 6 data space 3 1 defect list 3 10 defect management 3 10 defective block slipping 1 4 definition of sense data 7 3 delivery 5 2 diagnosis 1 4 diagnostic 6 1 diagnostic test 6 10 diagnostics and maintenance 6 1 dimension 4 1 disk 1 5 d...

Страница 86: ...mounting orientations 4 2 mounting procedure 5 3 mounting requirement 4 1 mounting screws must use M3 0 5 metric 4 3 MTBF 2 5 MTTR 2 6 N noise filter 4 8 note on handling drive 5 1 note on mounting 4 3 O online self diagnostic 6 3 operation check 6 10 operation test 6 10 outline of troubleshooting procedure 6 11 P packaging 5 2 PAD 3 7 page code 1 5 8 page code 3 5 5 page code 7 5 8 part replaceme...

Страница 87: ...p of spindle motor 1 4 storage 5 2 surface temperature check point and maximum temperature 4 5 surface temperature measurement point 4 5 sync mark 3 7 system configuration 1 6 system space 3 3 system level field troubleshooting 6 12 S test 6 9 test flowchart 6 9 test program 6 4 tool and test equipment 6 8 track format 3 5 track skew and head skew 3 5 track skew head skew 3 6 troubleshooting at re...

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Страница 89: ... F Fair P Poor General appearance Technical level Organization Clarity Accuracy Illustration Glossary Acronyms Abbreviations Index Comments Suggestions List any errors or suggestions for improvement Page Line Contents Please send this form to the address below We will use your comments in planning future editions Address Fujitsu Learning Media Limited 37 10 Nishikamata 7 chome Oota ku Tokyo 144 00...

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